PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Apollo Motorhome Holidays and Cruise America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Apollo Motorhome Holidays
Cruise America

Apollo Motorhome Holidays and Cruise America Overview

Total reviews
49
129
Company responses
0
0
Issues resolved
1
2

Cruise America was first mentioned on PissedConsumer on Feb 7, 2012 and since then this brand received 129 reviews. It is 80 reviews more than Apollo Motorhome Holidays received since Oct 20, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Apollo Motorhome Holidays customer support team and Cruise America customer service.

Apollo Motorhome Holidays and Cruise America Consumer Ratings

Rank
69 out of 725 in Rentals category
55 out of 725 in Rentals category
Customer service
53 in category
47 in category
Product or Service Quality
54 in category
58 in category
Website
49 in category
43 in category

According to consumer ratings and reviews, Cruise America ranks 14 points higher in the Rentals category than Apollo Motorhome Holidays. People gave Apollo Motorhome Holidays 1.3 stars for Customer service criterion in Rentals category and it is 140 points higher than the worst rated brand in this category. At the same time, Cruise America was rated 1.4 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Apollo Motorhome Holidays has a higher rating than Cruise America. Regarding Website criterion, consumers gave Apollo Motorhome Holidays 2.3 stars and it is 75% greater than other in category. Cruise America however was rated 2.5 stars and it is 78% greater than other in category.

Apollo Motorhome Holidays and Cruise America Rating Details

Customer service
1.3 (21 reviews)
1.4 (65 reviews)
Reviewer's quote

...Upon contacting customer service all they can tell me is that "it looks like a refund was issued but they can't tell me when I might get it. And there's nothing else they can do. " They have no more information and a manager is never available...

Kris M

...explain the numbers, they try to make you feel like they are doing you a favor and add more inconvenience by not solving anything and tell you to contact customer service. So be aware: ask for a through walk-through of the RV before you drive away, with instructions about the operations of every equipment, ask them to show you in operation the shower,...

PissedConsumer1566019
Product or Service Quality
1.6 (18 reviews)
1.5 (64 reviews)
Reviewer's quote

...into their vans) there was no answer- and no interest in "ensuring all customers get their vehicles" which I have since been quoted by Apollo customer service - instead the staff member at that depot told customer service they closed one gate at 4. 20 and the other at 4. 30 (which is untrue) because a manager was leaving that day ( and clearly they had to go for drinks!!!! I wanted to go wine tasting among other things to Mudgee that night but instead had to wait 2 nights...

PissedConsumer1036240

...They are basically stealing money for a service they didn't provide. I will never refer them to anyone and try to deter as many people as I can so that they don't get charged for services they won't be receiving..

Devorah R
Website
2.3 (18 reviews)
2.5 (49 reviews)
Reviewer's quote

Decent rv but they’ll try to screw your over at checkout. Stay away!

Yorrick Z

I notified Customer Relations 3 times by email but have no copy of sent email since it went through their website. When I talk to you Lacey in reservations he told me that since it was past the pickup date he couldn't do anything well I'm wondering why the first person in reservations didn't take...

PissedConsumer1125499

Apollo Motorhome Holidays and Cruise America Pros and Cons

Pros
  • Campervan
  • Good design of rv interior and cupboards
  • Traveling in rv
  • Moving hotel room
Cons
  • Hidden costs and ripping us off
  • No effort to help me out
  • Still not given bond back
  • Terrible customer service
  • Poor quality and unhygienic bedding supplied
  • Lack of accountability and contact details for staff

Apollo Motorhome Holidays and Cruise America Most Positive Reviews

Top rated reviews
4.3

We rented a rv for 3 weeks at Apollo RV Los Angelas. When we came to get our RV is was a very busy day (8 Sept jus after...

5

I would rent from cruise america again for sure. Easy going, laid back and priced just right. They let us pickup in...

Apollo Motorhome Holidays and Cruise America Most Critical Reviews

Lowest rated reviews
1

NEVER RENT A VAN AT APOLLO !!!! unprofessional service !! They can chare you money in 2 days but to refund you, after...

1

We rented an RV from Buffalo to Orlando for The last week of December. We rented the RV so we could stop and sleep long...

Apollo Motorhome Holidays and Cruise America Latest Reviews

Recent published reviews
1.1

Apollo charged me for $560.00 for a rock chip smaller than a dime. It could have been fixed easily for $60.00. The...

Read all 49 reviews
1.8

Please DO NOT rent a RV from Cruise America...Unless you want to put your family in harms way. The vehicle steering whee...

Read all 129 reviews

Apollo Motorhome Holidays and Cruise America Products and Services

Most reviewed product and services
  • Apollo Motorhome Holidays Rv Rental (22 reviews)
  • Apollo Motorhome Holidays Car Rental (1 review)
  • Cruise America Rv Rental (82 reviews)
  • Cruise America Customer Care (8 reviews)