PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Combined Insurance and Aon Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Combined Insurance
Aon Hewitt

Combined Insurance and Aon Hewitt Overview

Total reviews 401 180
Company responses 2 0
Issues resolved 0 2

Combined Insurance and Aon Hewitt Consumer Ratings

Rank
138 out of 1079 in Insurance category
297 out of 1079 in Insurance category
Customer service
86 in category
195 in category
Product or Service Quality
94 in category
191 in category
Website
133 in category
210 in category
Billing Practices
88 in category
179 in category

Combined Insurance and Aon Hewitt Rating Details

Customer service
1.6 (169 reviews)
1.2 (104 reviews)
Reviewer's quote

...the customer service are rude and have little knowledge of what is going on with your claim. They do not have direct deposit so by the time your claim is completed the processing service they send your check in the mail. At that time your bills are in default...

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...Payments lost, details about existing medical plans non existent, very poor customer service, wait times on phone excessive. I know more than they do. Customer Service Representatives rude..

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Product or Service Quality
1.6 (149 reviews)
1.2 (81 reviews)
Reviewer's quote

...Customer service told me to submit claim online and then fax the application. Thats' redundant why have online claims then?..

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...Customer service is non existent, help online is the same. Their answer for help is to tell us to go to another web site which is also a health insurance broker. They are an unorganized joke!..

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Website
1.8 (143 reviews)
1.5 (69 reviews)
Reviewer's quote

...Faxing and attaching documents to their website is a challenging process which they hinge the claim on. They claim no proof of docs came through regardless of a fax confirmation and screen shot of successfully attached docs. Very disappointed every time I submit a claim...

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The dam website never says the same thing twice! I save plans, and the next day they are not saved! Poor System! Really lousy!Find another way! The people that answer the phones haven't a clue as to what must be done! These people are all STUPID! (At least most of them!) You CAN'T FIX STUPID!!!!!..

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Billing Practices
1.8 (142 reviews)
1.3 (52 reviews)
Reviewer's quote

I called our fraud department and was given the number to combined insurance and told that they were billing under my customers wife's name. They couldn't find the policy when we called and they tried telling my customer that they were sorry, but needed a policy in order to cancel the auto debit...

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Repeated Hewitt errors in benefits billing result in health insurance premium payments not being processed. Despite verification of the payment being received and processed, the information is not "e-mailed" to the insurance company, resulting in WEEKS of insurance lapses. The only way I can get a...

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Combined Insurance and Aon Hewitt Pros and Cons

Pros
  • Never having to deal with them
  • Totally pissed me off
  • How they made it sound so good
  • Friendly customer service people
Cons
  • So far my experience has made me think i made a big mistake
  • Customer service
  • Non pyment due to loop holes
  • Customer service
  • Incompetent and unprofessional benefit advisors
  • Lack of employee training and knowledge

Combined Insurance and Aon Hewitt Most Positive Reviews

Top rated reviews
5

*** *** . this company is the best ! A+ rated!!!

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5

Would like to sing the praises of AON employee Donna Baggett. I have never received better customer service. I'm a...

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5

On a ladder, chickens on their roof. Chickens won. Tibia plateau fracture. ER, same day surgery. 7 days after...

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4.8

Moe Lebbin is a great customer representative for AON. She was so tentative in returning my telephone call and so...

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Combined Insurance and Aon Hewitt Most Critical Reviews

Lowest rated reviews
1

I had our Class A For Hire 98 FLD120 and our 2008 reefer the truck for 25,000.00 the reefer 30,000.00
with a million li...

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1

Suppose to have been paid 9/11/14 by direct deposit. I've been getting nothing but the run around. They say the payment...

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1

I trusted my sales rep when asked what coverage I would need. Well of course I got hurt at work, and was off of work...

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1

They take deductions from my salary each month that I haven't authorised, they ars shockingly bad and l at blame all...

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Combined Insurance and Aon Hewitt Latest Reviews

Recent published reviews
No votes

Looking to check status of claim. Phone call message to person handling my claim was not returned. Generic email has bee...

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1

The dam website never says the same thing twice! I save plans, and the next day they are not saved! Poor System! Really...

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No votes

Filed accident claim for hospital, ambulance, etc. Directed to website but website does not work for filing claims OR...

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No votes

I have had nothing but problems dealing with Aon Corp. I just turned 65 and enrolled in the Retiree Health...

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Combined Insurance and Aon Hewitt Products and Services

Most reviewed product and services
  • Combined Insurance Claim (101 reviews)
  • Combined Insurance Medical Claim (46 reviews)
  • Combined Insurance Disability Claim (21 reviews)
  • Aon Hewitt Customer Care (42 reviews)
  • Aon Hewitt Health Insurance (15 reviews)
  • Aon Hewitt Account (15 reviews)