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Aol

Telecommunications
  • 0 ISSUES RESOLVED
  • 31 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $17K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Some features in the past 1

Customers don't like

  • Lost all of my emails2
  • Customer service and billing1
  • Customer services1
  • Service and tech support1
  • Undelivered promises1
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1494 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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