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Aol

Telecommunications
  • 0 ISSUES RESOLVED
  • 148 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $8.7K AVERAGE LOSS
1.3
Website
Customer service
Diversity of Products or Services
Billing Practices
Discounts and Special Offers
  • Previous versions of desktop 7
  • Some features in the past 7
  • Use of my email 4
  • Ease of using my previous email service 3
  • Old aol 3

Customers don't like

  • Aol gold9
  • Whole aol gold experience7
  • I am very disappointed in aol gold6
  • Not as good as previous free version6
  • Being forced to use aol gold or lose aol5
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1514 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Website
Customer service
Diversity of Products or Services
Billing Practices
Discounts and Special Offers
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service15
  • Argumentative customer service15
  • No solution to simple task15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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