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Aol

Telecommunications
  • 0 ISSUES RESOLVED
  • 205 TOTAL REVIEWS
  • $440K CLAIMED LOSSES
  • $8.4K AVERAGE LOSS
1.4
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Previous versions of desktop 10
  • Some features in the past 7
  • Old aol 6
  • Ease of using my previous email service 6
  • Use of my email 5

Customers don't like

  • Aol gold11
  • Being forced to use aol gold or lose aol9
  • Whole aol gold experience8
  • I am very disappointed in aol gold8
  • Not as good as previous free version7
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Directv

Telecommunications
  • 27 ISSUES RESOLVED
  • 9693 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $839 AVERAGE LOSS
1.7
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Picture quality 30
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Good programming 14

Customers don't like

  • Poor customer service340
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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