PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aol and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aol
Cox Communications

Aol and Cox Communications Overview

Total reviews
701
1535
Company responses
0
0
Issues resolved
2
7

Aol and Cox Communications Consumer Ratings

Rank
369 out of 1431 in Telecommunications category
267 out of 1431 in Telecommunications category
Product or Service Quality
315 in category
177 in category
Customer service
230 in category
195 in category
Website
327 in category
213 in category
Value for money
266 in category
251 in category

Aol and Cox Communications Rating Details

Product or Service Quality
1.1 (251 reviews)
1.7 (534 reviews)
Reviewer's quote

Of course, there is no human to talk to unless using a pay service. Can't email due to Co-vid 19, ha! I documented attempts in May, June and July 2018. This was the response I saved in July 2018: "We apologize that the feature for enabling our users to cancel their user name and email address is...

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The service problems for my home internet service have persisted for ~5-months remain. These failures make my Internet services (contracted for 150Mbps) essentially unavailable to me for a majority of the time. Tech support insisted I had to upgrade to Gigablast without any real testing of my...

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Customer service
1.3 (243 reviews)
1.4 (571 reviews)
Reviewer's quote

Their customer service is located all over the world...

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...00 and change, called customer service said she would put it back at 69. 99 now getting email say total bill is 81. 91 (really) what a liar...

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Website
1.4 (242 reviews)
1.8 (478 reviews)
Reviewer's quote

I have to go over to Chrome to search for a website. The favorites list does work, but obviously I can't put everything on my favorites list. If I can just figure out how to transfer my email addresses, I'll be out of AOL, but when they changed over to the "Gold" they conveniently (for themselves)...

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So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which the apartment complex couldn't honor. Had to call and confirm order, which the lady on the phone did, and took off phone service, so I could get the rest of the bundle. Then I had to...

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Value for money
1.3 (231 reviews)
1.3 (384 reviews)
Reviewer's quote

...Sleazy, inept business practices, trying to look bigger for more money in the buyout!..

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...show the character of a company; ruthless! I am now looking into various options, even if I have to pay more, as this is a company, I do not want to give my money to. I have spoken to friends who left this company for precisely the same thing. It looks like the company has stopped trying to be courteous and decent...

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Aol and Cox Communications Pros and Cons

Pros
  • Previous versions of desktop
  • Ease of using my previous email service
  • Old aol desktop
  • Internet speed
  • You are stuck with them
  • No resolution
Cons
  • Aol gold
  • I am very disappointed in aol gold
  • Being forced to use aol gold or lose aol
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

Aol and Cox Communications Most Positive Reviews

Top rated reviews
5

The company can reach out directly to you and resolve your issue.

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5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

SIRS,
I JUST FINISHED A SURVEY THAT YOU SENT ME IN CONNECTION WITH A SERVICE RENDERED ON 6 JUNE, 2020 BY ROLAND. UNFORTUN...

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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Aol and Cox Communications Most Critical Reviews

Lowest rated reviews
1

I lost My E mail service with their words "suspicious activity with my E mail." I have tried to resolve the problem...

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1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

Looked through my 90 year old credit card statement, I found that aol was still charging him 23.99 for dial up. Called...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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Aol and Cox Communications Latest Reviews

Recent published reviews
No votes

Today, the first black woman was named Vice President supporting Joe Biden's presidency and, your first story is how the...

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1

The service problems for my home internet service have persisted for ~5-months remain. These failures make my Internet s...

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1

gbaker1127@aol.com.THIS MAN USES YOUR SERVICE TO DO CYBER BULLYING.Ive asked him many times to stop emailing me with...

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1

We had the storm Isaias come through on 8/4. Our internet has been out since then and Cox still has no idea when...

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Aol and Cox Communications Products and Services

Most reviewed product and services
  • Aol Gold Desktop Application (440 reviews)
  • Aol Email Service (77 reviews)
  • Aol Account (30 reviews)
  • Cox Communications Internet Service (260 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)