PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aol and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aol
Centurylink

Aol and Centurylink Overview

Total reviews
699
3268
Company responses
0
0
Issues resolved
2
9

Aol and Centurylink Consumer Ratings

Rank
369 out of 1428 in Telecommunications category
326 out of 1428 in Telecommunications category
Product or Service Quality
309 in category
218 in category
Reliability
227 in category
207 in category
Website
321 in category
257 in category
Customer service
226 in category
260 in category

Aol and Centurylink Rating Details

Product or Service Quality
1.1 (251 reviews)
1.6 (1190 reviews)
Reviewer's quote

Of course, there is no human to talk to unless using a pay service. Can't email due to Co-vid 19, ha! I documented attempts in May, June and July 2018. This was the response I saved in July 2018: "We apologize that the feature for enabling our users to cancel their user name and email address is...

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We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 1) 2. 5 hours trying to work with tech support and never getting more than 1 MB throughput 2) Getting hung up on after 2. 5 hours because at 6 PM they...

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Reliability
1.3 (242 reviews)
1.4 (833 reviews)
Reviewer's quote

But, if AOL doesn't do something to assure me of its reliability & enable me to use the browser I want, I WILL put in the effort to back-up and go. I pay monthly, for years, and I EXPECT representatives to work hard to ensure the product is reliable, w/out chronic down periods. I do not WANT to...

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CenturyLink is unable to provide reliable internet service. Their cable and Wi-Fi high speed internet signal is weak. We cannot access Netflix or use Alexa: most of the time. Signals are sometimes there, sometimes not.

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Website
1.4 (242 reviews)
1.7 (1128 reviews)
Reviewer's quote

I have to go over to Chrome to search for a website. The favorites list does work, but obviously I can't put everything on my favorites list. If I can just figure out how to transfer my email addresses, I'll be out of AOL, but when they changed over to the "Gold" they conveniently (for themselves)...

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...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

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Customer service
1.3 (242 reviews)
1.2 (1339 reviews)
Reviewer's quote

Their customer service is located all over the world...

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...Horrible customer service. If i have not pay anything , i will try a different company..

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Aol and Centurylink Pros and Cons

Pros
  • Previous versions of desktop
  • Ease of using my previous email service
  • Old aol desktop
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Aol gold
  • I am very disappointed in aol gold
  • Being forced to use aol gold or lose aol
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Aol and Centurylink Most Positive Reviews

Top rated reviews
5

The company can reach out directly to you and resolve your issue.

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5

Best internet service in Colorado Springs. 1000megs per second.

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5

SIRS,
I JUST FINISHED A SURVEY THAT YOU SENT ME IN CONNECTION WITH A SERVICE RENDERED ON 6 JUNE, 2020 BY ROLAND. UNFORTUN...

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5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Aol and Centurylink Most Critical Reviews

Lowest rated reviews
1

I lost My E mail service with their words "suspicious activity with my E mail." I have tried to resolve the problem...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

Looked through my 90 year old credit card statement, I found that aol was still charging him 23.99 for dial up. Called...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Aol and Centurylink Latest Reviews

Recent published reviews
No votes

Aol's news coverage left-leaning biases is so pathetic.
You people really should make an effort to have a balanced news p...

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No votes

Question about bill.
Called 4times yesterday ,put on hold.was cut off after waiting 10minutes.
Happened 4 times.?called to...

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1

AOL censors and removes anything I say. I do not use offensive language but I am a conservative Republican. Even...

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1

CenturyLink is unable to provide reliable internet service. Their cable and Wi-Fi high speed internet signal is weak....

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Aol and Centurylink Products and Services

Most reviewed product and services
  • Aol Gold Desktop Application (440 reviews)
  • Aol Email Service (77 reviews)
  • Aol Account (30 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)