PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Anytime Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Anytime Fitness

Planet Fitness and Anytime Fitness Overview

Total reviews 6116 1657
Company responses 0 2
Issues resolved 33 13

Planet Fitness and Anytime Fitness Consumer Ratings

Rank
29 out of 332 in Fitness Centers category
70 out of 332 in Fitness Centers category
Customer service
43 in category
68 in category
Location
53 in category
61 in category
Product or Service Quality
30 in category
58 in category
Billing Practices
30 in category
66 in category

Planet Fitness and Anytime Fitness Rating Details

Customer service
1.6
(2524 reviews)
1.4
(613 reviews)
Reviewer's quote

...The customer Service is beyond unprofessional, The general manager that was on duty is very unscrupulous..

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...Your customer service is really baaaadddd..

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Location
2.9
(2231 reviews)
2.8
(531 reviews)
Reviewer's quote

...Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet. I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick...

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...They practice unlawful business at this location. It's a well known fact the peptide skeleton pays Brent in peptides to utilize the office space. He goes into her office without her there with his backpack to collect his payment...

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Product or Service Quality
2.2
(2228 reviews)
1.9
(540 reviews)
Reviewer's quote

...I already called customer service and yet they still hung up on me. A refund would be nice. Thank you..

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...has one tanning bed and it is literally the motivation that I use to get out of my house go work out and then reward myself with tanning I pay extra for the service and the bed will break down and nobody cares to fix it. When you mention that you're paying extra for the service they say that they will get right...

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Billing Practices
1.9
(2203 reviews)
1.5
(451 reviews)
Reviewer's quote

... number, she said I would have to get it off the website and hung up - do not do business with this company- they are rude, unprofessional and have fraudulent billing practices. I will be reporting them to the BBB and filing a report, along with contacting my attorney. poor....

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No one called me to settle fraud billing !! They said it will be a 3 day free trial , and they asked me to sign documents and provide my debit card info . the second day i called and told them that i am not even interested in the free trial "for medical reasons" and they said "sure but you still...

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Planet Fitness and Anytime Fitness Pros and Cons

Pros
  • Location
  • Price
  • Cheap
  • Convience of location
  • Hours
  • Access to all facilities 24 7
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Poor customer service
  • Not being able to cancel
  • No help on the phone

Planet Fitness and Anytime Fitness Most Positive Reviews

Top rated reviews
5

3-12-24
Dear Planet Fitness
I was not sure where to leave feedback, so I thought I would give it here and hope that you fo...

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5

Be careful also of libel, slander and tort in trying to ruin a person's reputation. Personal are CONTRACTS! Honor them a...

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5

I personally believe that YOUR privacy is up to YOU, not everyone goes into the PRIVATE Changing Rooms available to...

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5

i quit. my memebership she was too exprnsive . love the ball though I got s trig forom the man. but she's not worthy it...

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Planet Fitness and Anytime Fitness Most Critical Reviews

Lowest rated reviews
1

Got an email from CEO of planet fitness, saying all my accounts are frozen do to the virus we are all exposed to. Yet...

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1

So I go in with the 1$ signup and this fat lady there attends me around her teens
Looked cute but dont be fooled cuz thi...

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1

No one answering any numbers for me to even talk to anyone

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1

No one's ever at the gym physically. You can't get through on the phone. I can't find my member number. You can't get...

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Planet Fitness and Anytime Fitness Latest Reviews

Recent published reviews
1

No man, whether they wear lipstick or not, should be in the womens locker room! I dont care about your inclusion...

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1

I stoped my membership of Anytime Fitness in November 2023. after I notified them 20 days before leaving and not 30...

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2.3

If you are a woman. Going into the planet fitness locker room. Youre liable to find a male in there, shaving his face...

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1

I had to put my account on hold. I am now active and paying my membership but my key fob doesnt work and ginger in...

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