PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anytime Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anytime Fitness
Planet Fitness

Anytime Fitness and Planet Fitness Overview

Total reviews 1657 6113
Company responses 2 0
Issues resolved 13 33

Anytime Fitness and Planet Fitness Consumer Ratings

Rank
70 out of 332 in Fitness Centers category
29 out of 332 in Fitness Centers category
Customer service
68 in category
43 in category
Diversity of Products or Services
67 in category
34 in category
Product or Service Quality
58 in category
30 in category
Location
61 in category
53 in category

Anytime Fitness and Planet Fitness Rating Details

Customer service
1.4
(613 reviews)
1.6
(2524 reviews)
Reviewer's quote

...Your customer service is really baaaadddd..

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...The customer Service is beyond unprofessional, The general manager that was on duty is very unscrupulous..

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Diversity of Products or Services
2.1
(553 reviews)
2.5
(2165 reviews)
Reviewer's quote

...to charge me from April 2022 - July 2022 despite the fact I changed debit cards, so they somehow got my information illegally and were still charging me for services not received. The staff there are rude and pushy and refused not only me and another member cancelation. They flat out refuse to do their job and...

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The Planet Fitness location in Stuart FL, has gone more than 90 plus days failing to correct and fix numerous amenity services. You have 22 TVs and only 6 work on complete opposite ends of the facility. The audio does not work...

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Product or Service Quality
1.9
(540 reviews)
2.2
(2228 reviews)
Reviewer's quote

...has one tanning bed and it is literally the motivation that I use to get out of my house go work out and then reward myself with tanning I pay extra for the service and the bed will break down and nobody cares to fix it. When you mention that you're paying extra for the service they say that they will get right...

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...I already called customer service and yet they still hung up on me. A refund would be nice. Thank you..

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Location
2.8
(531 reviews)
2.9
(2231 reviews)
Reviewer's quote

...They practice unlawful business at this location. It's a well known fact the peptide skeleton pays Brent in peptides to utilize the office space. He goes into her office without her there with his backpack to collect his payment...

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...Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet. I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick...

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Anytime Fitness and Planet Fitness Pros and Cons

Pros
  • Convience of location
  • Hours
  • Access to all facilities 24 7
  • Location
  • Price
  • Cheap
Cons
  • Poor customer service
  • Not being able to cancel
  • No help on the phone
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

Anytime Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

Be careful also of libel, slander and tort in trying to ruin a person's reputation. Personal are CONTRACTS! Honor them a...

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5

The Management; I contacted this gym’s manager (Adrian) and showed him that two of the knobs on one of the equipment...

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5

i quit. my memebership she was too exprnsive . love the ball though I got s trig forom the man. but she's not worthy it...

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5

Trying get my balance down

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Anytime Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

This is the worst gym ever. They rope you into these ridiculous contracts and now I owe a bunch of money because I'm...

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1

this place is a train wreck. Worst thing I ever did. They continue to bill even after termination. I tried to get money...

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1

Signed with my checking account so I would not be bothered with expiration & im being hounded with phone calls sayin...

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1

I had my 13 year old with me when I bought my membership in the Lewisville, TX Planet Fitness and they were glad to take...

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Anytime Fitness and Planet Fitness Latest Reviews

Recent published reviews
1

No one's ever at the gym physically. You can't get through on the phone. I can't find my member number. You can't get...

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1

No man, whether they wear lipstick or not, should be in the womens locker room! I dont care about your inclusion...

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1

I stoped my membership of Anytime Fitness in November 2023. after I notified them 20 days before leaving and not 30...

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2.3

If you are a woman. Going into the planet fitness locker room. Youre liable to find a male in there, shaving his face...

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