PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Premier Pools And Spas and Anthony Sylvan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Premier Pools And Spas
Anthony Sylvan

Premier Pools And Spas and Anthony Sylvan Overview

Total reviews 51 109
Company responses 0 24
Issues resolved 0 4

Premier Pools And Spas and Anthony Sylvan Consumer Ratings

Rank
93 out of 260 in Pools, Spas and Plumbing Supplies category
1 out of 260 in Pools, Spas and Plumbing Supplies category
Website
75 in category
52 in category
Product or Service Quality
68 in category
10 in category
Customer service
65 in category
38 in category
Warranty
56 in category
18 in category

Premier Pools And Spas and Anthony Sylvan Rating Details

Website
1.8 (26 reviews)
2.3 (16 reviews)
Reviewer's quote

These folks lie about everything they told us...so we fired them are two months of delays and they are refusing to give us our money backDo not buy from these losers...they will take your money and lie and not do a thing

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I'm not one to write reviews, but in this case, it is absolutely deserved. Anthony and Sylvan Pools of Charlotte has created an oasis in our backyard, and we couldn't be more pleased. We were included throughout the design process, and they delivered exactly what we wanted. Due to an aggressive...

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Product or Service Quality
1.4 (25 reviews)
4.4 (78 reviews)
Reviewer's quote

...of Premier Pools offers the worst customer service you will ever experience. Please check out other reviews on yelp & Co...

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My weekly pool service by Greg and/or Brian have both done a great job maintaining my pool for the past 7 months. Thank you!!!! Also, Tonya in the service department is very attentive and helpful..

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Customer service
1.3 (24 reviews)
1.8 (20 reviews)
Reviewer's quote

Premier Pools have the worst customer service of any company that I have delt with. I would never recommend them to anyone. Quick to take my money...

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...The customer service is horrific, the quality is horrific. They couldn't even install a diving board correctly, which is probably the easiest part of the pool installation process. Stay away, you won't get what you pay for...

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Warranty
1.5 (22 reviews)
2.5 (15 reviews)
Reviewer's quote

Not only did they build my pool crossing the easement line but it has leaked since day one and Premier refuses to honor the warranty on my 100k pool. I spoke directly with the CEO of premier and he told me there Is no warranty outside of whatever local branch you signed with and he has no way to...

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..., but when we asked to see his test results, we find out he doesn’t have any!?! Not once, in three years, has a single A&S technician, nor anyone in the warranty or customer service departments, questioned our chemicals as having ANYTHING to do with our plaster issues. But now, out of nowhere, the man responsible for the faulty work gets to make accusations with literally zero backup? He also sent them a photo with mysterious marks on our pool step that don’t even ...

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Premier Pools And Spas and Anthony Sylvan Pros and Cons

Pros
  • Warranty
  • Unethitical business
  • Proposed value of product
  • Quality of landscaping and decking the best in the business
  • Pool options
  • Outstanding pool service
Cons
  • Non completion
  • Wasted my time
  • No call back for parts
  • Poor customer service
  • Way my problem was handled
  • Unprofessionalism

Premier Pools And Spas and Anthony Sylvan Most Positive Reviews

Top rated reviews
5

I came across these reviews some months back when we were interviewing to have our pool built and I after careful...

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5

I did 4 months of research with 5 different companies before we started our pool. I went and looked at a dozen different...

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No votes
5

It was great. Everything was on time. There were minor delays due to the weather which was not their fault. The...

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Premier Pools And Spas and Anthony Sylvan Most Critical Reviews

Lowest rated reviews
1

Our Premier experience started with the Lodi office in the spring of 2005. It was two months late in completion. The...

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1

Now that Anthony & Sylvan has their money, they will not address cracking and light issues with pool covered under...

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1

Very irresponsible company, every one is on a different page. Appointments are not met nor do you get notified when...

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1

I met with the salesperson (Jarrad) and everything was good at the beginning, he promised me that our pool will be done...

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Premier Pools And Spas and Anthony Sylvan Latest Reviews

Recent published reviews
1

These folks lie about everything they told us...so we fired them are two months of delays and they are refusing to give...

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No votes

I cannot give any stars. This company does not merit a single star! The work is 75% complete. The elevation on my pool...

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1.2

Not only did they build my pool crossing the easement line but it has leaked since day one and Premier refuses to honor...

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2.5

I purchased a pool in VA, and after having a 7+ month installation (3 months longer than stated), I identified plaster...

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Premier Pools And Spas and Anthony Sylvan Products and Services

Most reviewed product and services
  • Premier Pools And Spas Swimming Pool Installation (13 reviews)
  • Premier Pools And Spas Customer Care (6 reviews)
  • Premier Pools And Spas Installation (4 reviews)
  • Anthony Sylvan Pool Building Service (28 reviews)
  • Anthony Sylvan Swimming Pool Installation (27 reviews)
  • Anthony Sylvan Customer Care (27 reviews)