PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthony Sylvan and Carlton Pools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthony Sylvan

Anthony Sylvan

Has Verified Representatives
5.0
Anthony Sylvan
Carlton Pools

Anthony Sylvan and Carlton Pools Overview

Total reviews 109 72
Company responses 24 0
Issues resolved 4 0

Anthony Sylvan and Carlton Pools Consumer Ratings

Rank
1 out of 262 in Pools, Spas and Plumbing Supplies category
42 out of 918 in Household Services category
Product or Service Quality
10 in category
30 in category
Customer service
40 in category
33 in category
Website
55 in category
35 in category
Warranty
20 in category
20 in category

Anthony Sylvan and Carlton Pools Rating Details

Product or Service Quality
4.4 (78 reviews)
3.1 (23 reviews)
Reviewer's quote

My weekly pool service by Greg and/or Brian have both done a great job maintaining my pool for the past 7 months. Thank you!!!! Also, Tonya in the service department is very attentive and helpful..

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...They have zero focus on customer service once you start handing over your money. Two years ago I needed to have my pool refurbished and thought it might be best to have Carlton do the work. Shame on e for having a short memory...

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Customer service
1.8 (20 reviews)
3.1 (31 reviews)
Reviewer's quote

...The customer service is horrific, the quality is horrific. They couldn't even install a diving board correctly, which is probably the easiest part of the pool installation process. Stay away, you won't get what you pay for...

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...Customer service is very poor. They told me they are done last year and I paid them but job is still not done. Will never recommend anyone to carlton pools..

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Website
2.3 (16 reviews)
3.7 (29 reviews)
Reviewer's quote

I'm not one to write reviews, but in this case, it is absolutely deserved. Anthony and Sylvan Pools of Charlotte has created an oasis in our backyard, and we couldn't be more pleased. We were included throughout the design process, and they delivered exactly what we wanted. Due to an aggressive...

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...Website sucks. Online forms never get responded too. Paul never calls back...

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Warranty
2.5 (15 reviews)
3.4 (21 reviews)
Reviewer's quote

..., but when we asked to see his test results, we find out he doesn’t have any!?! Not once, in three years, has a single A&S technician, nor anyone in the warranty or customer service departments, questioned our chemicals as having ANYTHING to do with our plaster issues. But now, out of nowhere, the man responsible for the faulty work gets to make accusations with literally zero backup? He also sent them a photo with mysterious marks on our pool step that don’t even ...

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...Although the work is covered under warranty, no one responds voice mails. Continue to transfer the ownership to others and no action taken. My advice is to stay away from Carlton pool...

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Anthony Sylvan and Carlton Pools Pros and Cons

Pros
  • Quality of landscaping and decking the best in the business
  • Pool options
  • Outstanding pool service
  • Product
  • Customer service
  • Sales person dan
Cons
  • Poor customer service
  • Way my problem was handled
  • Unprofessionalism
  • Customer service
  • Project management
  • Post sale service

Anthony Sylvan and Carlton Pools Most Positive Reviews

Top rated reviews
5

I did 4 months of research with 5 different companies before we started our pool. I went and looked at a dozen different...

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5

I had a custom in-ground pool installed in my backyard just a couple months ago by Carlton Pools. Aside from my property...

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5

It was great. Everything was on time. There were minor delays due to the weather which was not their fault. The...

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5

I've had Carlton Pools valet service this summer and let me tell you, what an amazing feat to have!! I did not have to...

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Anthony Sylvan and Carlton Pools Most Critical Reviews

Lowest rated reviews
1

Now that Anthony & Sylvan has their money, they will not address cracking and light issues with pool covered under...

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1

I signed a contract in August 2015 to have my pool renovated in mid March 2106. They started the project on time which...

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1

I met with the salesperson (Jarrad) and everything was good at the beginning, he promised me that our pool will be done...

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1

Horrible customer service. Never call you back. Only care about money. The technicians are not trained and have...

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Anthony Sylvan and Carlton Pools Latest Reviews

Recent published reviews
No votes

I cannot give any stars. This company does not merit a single star! The work is 75% complete. The elevation on my pool...

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1

Great pool. Great help from retail location. The service people are the worst. Totally screwed up a heater...

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2.5

I purchased a pool in VA, and after having a 7+ month installation (3 months longer than stated), I identified plaster...

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No votes

I had a pool put in recently. They started the project November 2017 and finished the last week in June 2018. They have...

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Anthony Sylvan and Carlton Pools Products and Services

Most reviewed product and services
  • Anthony Sylvan Pool Building Service (28 reviews)
  • Anthony Sylvan Customer Care (27 reviews)
  • Anthony Sylvan Swimming Pool Installation (27 reviews)
  • Carlton Pools Pool Installation (9 reviews)
  • Carlton Pools Repair (8 reviews)
  • Carlton Pools Customer Care (6 reviews)