PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Anthem Blue Cross And Blue Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Anthem Blue Cross And Blue Shield

United Healthcare and Anthem Blue Cross And Blue Shield Overview

Total reviews
728
101
Company responses
0
0
Issues resolved
4
0

United Healthcare and Anthem Blue Cross And Blue Shield Consumer Ratings

Rank
195 out of 1052 in Insurance category
296 out of 1052 in Insurance category
Customer service
168 in category
166 in category
Website
185 in category
181 in category
Product or Service Quality
136 in category
201 in category
Diversity of Products or Services
200 in category
175 in category

United Healthcare and Anthem Blue Cross And Blue Shield Rating Details

Customer service
1.2 (298 reviews)
1.2 (49 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

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Website
1.5 (253 reviews)
1.5 (42 reviews)
Reviewer's quote

...Got access to website. But iphone apps wont let me log in..

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...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

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Product or Service Quality
1.3 (252 reviews)
1.1 (44 reviews)
Reviewer's quote

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

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Diversity of Products or Services
1.3 (238 reviews)
1.4 (37 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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...They will lie to you as you continue to pay them for services they do not provide. It is clear to me why they have 1 star rating - and I can only assume it is because 0 stars is not an option..

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United Healthcare and Anthem Blue Cross And Blue Shield Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Regular doctor
  • Coverage
  • Cost
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health

United Healthcare and Anthem Blue Cross And Blue Shield Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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No votes
5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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No votes

United Healthcare and Anthem Blue Cross And Blue Shield Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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1

No live Customer service, and no way to access. The message states the customer will have opportunity to talk,but...

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United Healthcare and Anthem Blue Cross And Blue Shield Latest Reviews

Recent published reviews
1

I can't get to the OptumRX site to order my medications. I have spent a hour and a half trying to get past the profile,...

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1

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you...

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2.5

I'm not comfortable responding to a site named "Pissed consumer." It's not appropriate.
All reps have been courteous, kno...

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1

Anthem HealthKeepers Bronze 5250 Insurance is nothing but a catastrophic insurance. It doesn't pay for anything unless...

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United Healthcare and Anthem Blue Cross And Blue Shield Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (252 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (14 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)