PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Anthem Blue Cross And Blue Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Anthem Blue Cross And Blue Shield

United Healthcare and Anthem Blue Cross And Blue Shield Overview

Total reviews
701
99
Company responses
0
0
Issues resolved
4
0

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 701 reviews. It is 602 reviews more than Anthem Blue Cross And Blue Shield received since Oct 6, 2008.

United Healthcare and Anthem Blue Cross And Blue Shield Consumer Ratings

Rank
185 out of 1479 in Insurance category
244 out of 1479 in Insurance category
Customer service
180 in category
156 in category
Product or Service Quality
145 in category
191 in category
Website
178 in category
169 in category

According to consumer ratings and reviews, United Healthcare ranks 59 points higher in the Insurance category than Anthem Blue Cross And Blue Shield. People gave United Healthcare 1.2 stars for Customer service criterion in Insurance category and it is 272 points higher than the worst rated brand in this category. At the same time, Anthem Blue Cross And Blue Shield was rated 1.2 stars for Customer service criterion in this category and it is 296 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that United Healthcare has a higher rating than Anthem Blue Cross And Blue Shield. Regarding Website criterion, consumers gave United Healthcare 1.5 stars and it is 61% greater than other in category. Anthem Blue Cross And Blue Shield however was rated 1.6 stars and it is 63% greater than other in category.

United Healthcare and Anthem Blue Cross And Blue Shield Rating Details

Customer service
1.2 (281 reviews)
1.2 (47 reviews)
Reviewer's quote

...This has been, unequivocally, the worst customer service experience I've ever had. Oh, and the final outcome. There wasn't one...

Joseph C

...Theur customer service is a sham with offers to help but no fundamental repair of the essential problem..

PissedConsumer1629240
Product or Service Quality
1.3 (239 reviews)
1.1 (42 reviews)
Reviewer's quote

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

Rebekah C
Website
1.5 (238 reviews)
1.6 (40 reviews)
Reviewer's quote

...website doesn't allow you to chat only refers you to phone number to be placed on hold. I want my money back..

RZ

...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

Sara T

United Healthcare and Anthem Blue Cross And Blue Shield Pros and Cons

Pros
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
  • Regular doctor
  • Coverage
  • Cost
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health

United Healthcare and Anthem Blue Cross And Blue Shield Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

3.1

5-17-2017 Anthem Blue Cross Blue Shield misrepresents the number of physical therapy visits for which they will pay....

United Healthcare and Anthem Blue Cross And Blue Shield Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

United Healthcare and Anthem Blue Cross And Blue Shield Latest Reviews

Recent published reviews

I need help with a bill. 917.326.0604. Please call me back

Read all 701 reviews
1

It's absolutely ridiculous that BCBS will not cover needed meds, because THEY don't think it's necessary. I've had this...

Read all 99 reviews

United Healthcare and Anthem Blue Cross And Blue Shield Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (64 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (13 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)