PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Anthem Blue Cross And Blue Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Anthem Blue Cross And Blue Shield

United Healthcare and Anthem Blue Cross And Blue Shield Overview

Total reviews 1071 120
Company responses 0 0
Issues resolved 7 0

United Healthcare and Anthem Blue Cross And Blue Shield Consumer Ratings

Rank
244 out of 1822 in Insurance category
464 out of 1822 in Insurance category
Customer service
241 in category
331 in category
Product or Service Quality
207 in category
359 in category
Website
238 in category
344 in category
Diversity of Products or Services
246 in category
333 in category

United Healthcare and Anthem Blue Cross And Blue Shield Rating Details

Customer service
1.4
(467 reviews)
1.2
(55 reviews)
Reviewer's quote

...Each customer service rep. took and asked the same information about my case, imagine the fun I had. The last supervisor rep...

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Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

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Product or Service Quality
1.5
(404 reviews)
1.1
(50 reviews)
Reviewer's quote

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment...

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I ultimately decided that my last resort really is to go to DMHS to escalate my claim so my remaining copay for the substandard service I received does not get sent to collections. At this point, they are really my only hope of receiving justice. I feel completely abandoned and my trust in medical...

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Website
1.7
(385 reviews)
1.5
(48 reviews)
Reviewer's quote

...Their website LIES about this or else, their system is very messed up and despite being contacted about this, no one has tried to fix it. An awful company to deal with!!!..

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...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

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Diversity of Products or Services
1.6
(368 reviews)
1.4
(43 reviews)
Reviewer's quote

I did not get half the insurance Medicare that they said they were giving me,I also did not get the monthly food and services card. upon getting hold of the agent ,he lied somemore,saying he would set up an in person interview. try to talk to company,phone# goes to a full mailbox...

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I called Anthem using their member services number. The phone was answered by an automated system that 'offered' me the chance to get a $100 gift card for Walmart. There was no option to skip getting the card...

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United Healthcare and Anthem Blue Cross And Blue Shield Pros and Cons

Pros
  • Extremely unhappy
  • One rep did try to help me
  • Premiums ok
  • Regular doctor
  • Provided other healthcare tat cost them alot more
  • Only plan
Cons
  • Customer service
  • Runaround they have given me
  • That they lied
  • Customer service
  • Non-payment of claims
  • Poor costumer service

United Healthcare and Anthem Blue Cross And Blue Shield Most Positive Reviews

Top rated reviews
5

Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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No votes
5

The representative I spoke with was wonderful she went above and beyond what I expected. Lol LOL she's calling me...

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No votes

United Healthcare and Anthem Blue Cross And Blue Shield Most Critical Reviews

Lowest rated reviews
1

I tried to cancel 3 months ago, been billed and tried to cancel. They said they will refund this month 3/24 ,but not...

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1

Several weeks ago a representative came to my house I signed up for medicare supplement as well as vision and dental....

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1

I called 3 times to confirm that I have a zero copay on prescriptions. Three different customer service employees confi...

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1

Have had insurance with blue cross for 5 months all claims denied because they have the wrong information Wtf

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United Healthcare and Anthem Blue Cross And Blue Shield Latest Reviews

Recent published reviews
No votes

My Father ended up in a skilled nursing facility and has United Healthcare Insurance. He should have been entitled to...

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No votes

Improper decision by this company My daughter was denied her gastric bypass by this company. She eventually became very...

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1

Among other things, I hung my phone up after 1 1/2 hours, approximately one hour and 15 minutes of which was hold time.

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No votes

I have called 10 different numbers to get ahold of someone. Nothing but machines that hang up on you. I have also tried...

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