PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
United Healthcare

Anthem Blue Cross And Blue Shield and United Healthcare Overview

Total reviews
99
688
Company responses
0
0
Issues resolved
0
4

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 688 reviews. It is 589 reviews more than Anthem Blue Cross And Blue Shield received since Oct 6, 2008.

Anthem Blue Cross And Blue Shield and United Healthcare Consumer Ratings

Rank
244 out of 1879 in Insurance category
226 out of 1879 in Insurance category
Customer service
154 in category
179 in category
Product or Service Quality
191 in category
149 in category
Billing Practices
186 in category
164 in category

According to consumer ratings and reviews, United Healthcare ranks 18 points higher in the Insurance category than Anthem Blue Cross And Blue Shield. People gave Anthem Blue Cross And Blue Shield 1.2 stars for Customer service criterion in Insurance category and it is 293 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 268 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that United Healthcare has a higher rating than Anthem Blue Cross And Blue Shield. Regarding Billing Practices criterion, consumers gave Anthem Blue Cross And Blue Shield 1.2 stars and it is 58% greater than other in category. United Healthcare however was rated 1.3 stars and it is 63% greater than other in category.

Anthem Blue Cross And Blue Shield and United Healthcare Rating Details

Customer service
1.2 (47 reviews)
1.2 (276 reviews)
Reviewer's quote

...Theur customer service is a sham with offers to help but no fundamental repair of the essential problem..

PissedConsumer1629240

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Product or Service Quality
1.1 (42 reviews)
1.3 (235 reviews)
Reviewer's quote

Have spent hours upon hours trying to get out of network claims reimbursed. One provider I use is out of network. All of 2018 it has been *** getting any of these claims paid. They are denied for different reasons each time. Each time it's a different reason. Why aren't those reasons evident for...

vprsgrl

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A
Billing Practices
1.2 (41 reviews)
1.3 (216 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

PissedConsumer1199456

Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

Joseph C

Anthem Blue Cross And Blue Shield and United Healthcare Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Customer service
  • That they lied
  • Runaround they have given me

Anthem Blue Cross And Blue Shield and United Healthcare Most Positive Reviews

Top rated reviews
3.1

5-17-2017 Anthem Blue Cross Blue Shield misrepresents the number of physical therapy visits for which they will pay....

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Anthem Blue Cross And Blue Shield and United Healthcare Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Anthem Blue Cross And Blue Shield and United Healthcare Latest Reviews

Recent published reviews
1

It's absolutely ridiculous that BCBS will not cover needed meds, because THEY don't think it's necessary. I've had this...

Read all 99 reviews
1.1

I was enrolled in two dental plans, unbeknownst to me. Obviously, I was only using one. When I asked for a refund for th...

Read all 688 reviews

Anthem Blue Cross And Blue Shield and United Healthcare Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (13 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)