PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
United Healthcare

Anthem Blue Cross And Blue Shield and United Healthcare Overview

Total reviews
101
726
Company responses
0
0
Issues resolved
0
4

Anthem Blue Cross And Blue Shield and United Healthcare Consumer Ratings

Rank
296 out of 1051 in Insurance category
196 out of 1051 in Insurance category
Customer service
166 in category
173 in category
Product or Service Quality
201 in category
138 in category
Website
183 in category
187 in category
Billing Practices
195 in category
157 in category

Anthem Blue Cross And Blue Shield and United Healthcare Rating Details

Customer service
1.2 (49 reviews)
1.2 (297 reviews)
Reviewer's quote

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Product or Service Quality
1.1 (44 reviews)
1.3 (251 reviews)
Reviewer's quote

...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

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... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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Website
1.5 (42 reviews)
1.5 (252 reviews)
Reviewer's quote

...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

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...Got access to website. But iphone apps wont let me log in..

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Billing Practices
1.2 (41 reviews)
1.4 (230 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Anthem Blue Cross And Blue Shield and United Healthcare Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Customer service
  • That they lied
  • Runaround they have given me

Anthem Blue Cross And Blue Shield and United Healthcare Most Positive Reviews

Top rated reviews
No votes
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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No votes
5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Anthem Blue Cross And Blue Shield and United Healthcare Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

No live Customer service, and no way to access. The message states the customer will have opportunity to talk,but...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Anthem Blue Cross And Blue Shield and United Healthcare Latest Reviews

Recent published reviews
1

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you...

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No votes

T E R R I B L E !!!!!! No le recomiendo a nadie esta aseguranza. tarde mas de medio dia tratando de hacer una cita para...

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1

Anthem HealthKeepers Bronze 5250 Insurance is nothing but a catastrophic insurance. It doesn't pay for anything unless...

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1

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice...

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Anthem Blue Cross And Blue Shield and United Healthcare Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (14 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • United Healthcare Health Insurance (252 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)