PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
Humana

Anthem Blue Cross And Blue Shield and Humana Overview

Total reviews
101
582
Company responses
0
0
Issues resolved
0
3

Anthem Blue Cross And Blue Shield and Humana Consumer Ratings

Rank
295 out of 1051 in Insurance category
189 out of 1051 in Insurance category
Customer service
164 in category
163 in category
Product or Service Quality
197 in category
139 in category
Website
181 in category
180 in category
Billing Practices
194 in category
173 in category

Anthem Blue Cross And Blue Shield and Humana Rating Details

Customer service
1.2 (49 reviews)
1.2 (227 reviews)
Reviewer's quote

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

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Humana is the absolute worst insurance to get someone on the phone from the United States! It's not possible! The customer service team will not let you speak with anyone else or find you a rep that covers your area. They keep trying to put you on hold and read directly from their manual. They have...

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Product or Service Quality
1.1 (44 reviews)
1.3 (193 reviews)
Reviewer's quote

...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

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Purchased dental insurance almost a year ago, followed all directives from the website to choose a service provider and Humana will will not pay for simple dental xray's. I had to pay for services rendered by a plan provider in-network $231. 00...

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Website
1.5 (42 reviews)
1.5 (191 reviews)
Reviewer's quote

...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Billing Practices
1.2 (41 reviews)
1.3 (184 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

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called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

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Anthem Blue Cross And Blue Shield and Humana Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Customer service
  • Misleading plan coverage
  • Health coverage

Anthem Blue Cross And Blue Shield and Humana Most Positive Reviews

Top rated reviews
No votes
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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No votes
4.6

I have been with Humana Medicare Advantage plan since 2011 and been very pleased. I've actually gotten several other...

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Anthem Blue Cross And Blue Shield and Humana Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

No live Customer service, and no way to access. The message states the customer will have opportunity to talk,but...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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Anthem Blue Cross And Blue Shield and Humana Latest Reviews

Recent published reviews
1

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you...

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1.5

Phone calls from Humana with employees that can speak language you can discern

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1

Anthem HealthKeepers Bronze 5250 Insurance is nothing but a catastrophic insurance. It doesn't pay for anything unless...

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2.4

Two times in one day I got phone calls from Humana which could not speak discernible English. Are there no other people...

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Anthem Blue Cross And Blue Shield and Humana Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (14 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (54 reviews)
  • Humana Dental Insurance (47 reviews)