PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
Humana

Anthem Blue Cross And Blue Shield and Humana Overview

Total reviews
99
547
Company responses
0
0
Issues resolved
0
2

Humana was first mentioned on PissedConsumer on Nov 8, 2009 and since then this brand received 547 reviews. It is 448 reviews more than Anthem Blue Cross And Blue Shield received since Oct 6, 2008.

Anthem Blue Cross And Blue Shield and Humana Consumer Ratings

Rank
244 out of 1884 in Insurance category
177 out of 1884 in Insurance category
Customer service
154 in category
156 in category
Product or Service Quality
190 in category
140 in category
Billing Practices
186 in category
164 in category

According to consumer ratings and reviews, Humana ranks 67 points higher in the Insurance category than Anthem Blue Cross And Blue Shield. People gave Anthem Blue Cross And Blue Shield 1.2 stars for Customer service criterion in Insurance category and it is 295 points higher than the worst rated brand in this category. At the same time, Humana was rated 1.2 stars for Customer service criterion in this category and it is 293 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Humana has a higher rating than Anthem Blue Cross And Blue Shield. Regarding Billing Practices criterion, consumers gave Anthem Blue Cross And Blue Shield 1.2 stars and it is 59% greater than other in category. Humana however was rated 1.3 stars and it is 63% greater than other in category.

Anthem Blue Cross And Blue Shield and Humana Rating Details

Customer service
1.2 (47 reviews)
1.2 (215 reviews)
Reviewer's quote

...Theur customer service is a sham with offers to help but no fundamental repair of the essential problem..

PissedConsumer1629240

...The worst part is that I am paying for this horrible service..

Rylin
Product or Service Quality
1.1 (42 reviews)
1.3 (177 reviews)
Reviewer's quote

Have spent hours upon hours trying to get out of network claims reimbursed. One provider I use is out of network. All of 2018 it has been *** getting any of these claims paid. They are denied for different reasons each time. Each time it's a different reason. Why aren't those reasons evident for...

vprsgrl

Humana has become yet another company to outsource their customer service to the Philippines. They have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1676653
Billing Practices
1.2 (41 reviews)
1.3 (168 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

PissedConsumer1199456

I am so utterly pist off with these *** suckers their billing me for ship I didn't ask for every time I turn around I'm trying to get some information from somebody get some help from somebody and they're all telling me to {{Redacted}} they want me to pay it why the function of pay for...

Martin E

Anthem Blue Cross And Blue Shield and Humana Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Customer service
  • Misleading plan coverage
  • Health coverage

Anthem Blue Cross And Blue Shield and Humana Most Positive Reviews

Top rated reviews
3.1

5-17-2017 Anthem Blue Cross Blue Shield misrepresents the number of physical therapy visits for which they will pay....

5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Anthem Blue Cross And Blue Shield and Humana Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Anthem Blue Cross And Blue Shield and Humana Latest Reviews

Recent published reviews
1

It's absolutely ridiculous that BCBS will not cover needed meds, because THEY don't think it's necessary. I've had this...

Read all 99 reviews
1

Most times I get a representative who I cannot understand because their English is not understandable. Then they cannot...

Read all 547 reviews

Anthem Blue Cross And Blue Shield and Humana Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (13 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)