PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
Coventry Health Care

Anthem Blue Cross And Blue Shield and Coventry Health Care Overview

Total reviews
101
377
Company responses
0
0
Issues resolved
0
0

Anthem Blue Cross And Blue Shield and Coventry Health Care Consumer Ratings

Rank
297 out of 1060 in Insurance category
248 out of 1060 in Insurance category
Customer service
170 in category
153 in category
Product or Service Quality
204 in category
140 in category
Website
186 in category
181 in category
Billing Practices
199 in category
188 in category

Anthem Blue Cross And Blue Shield and Coventry Health Care Rating Details

Customer service
1.2 (49 reviews)
1.3 (169 reviews)
Reviewer's quote

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

Read full review

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Read full review
Product or Service Quality
1.1 (44 reviews)
1.3 (149 reviews)
Reviewer's quote

...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

Read full review

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Read full review
Website
1.5 (42 reviews)
1.5 (146 reviews)
Reviewer's quote

...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

Read full review

...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

Read full review
Billing Practices
1.2 (41 reviews)
1.2 (154 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

Read full review

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

Read full review

Anthem Blue Cross And Blue Shield and Coventry Health Care Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Customer service
  • Poor billing system
  • Long hold times

Anthem Blue Cross And Blue Shield and Coventry Health Care Most Positive Reviews

Top rated reviews
No votes
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

Read full review
No votes
4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

Read full review

Anthem Blue Cross And Blue Shield and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

Read full review
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

Read full review
1

No live Customer service, and no way to access. The message states the customer will have opportunity to talk,but...

Read full review
1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

Read full review

Anthem Blue Cross And Blue Shield and Coventry Health Care Latest Reviews

Recent published reviews
1

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you...

Read full review
No votes

Number no longer in service

Read full review
1

Anthem HealthKeepers Bronze 5250 Insurance is nothing but a catastrophic insurance. It doesn't pay for anything unless...

Read full review
No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read full review

Anthem Blue Cross And Blue Shield and Coventry Health Care Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (14 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)