PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
Coventry Health Care

Anthem Blue Cross And Blue Shield and Coventry Health Care Overview

Total reviews
99
376
Company responses
0
0
Issues resolved
0
0

Coventry Health Care was first mentioned on PissedConsumer on Dec 28, 2008 and since then this brand received 376 reviews. It is 277 reviews more than Anthem Blue Cross And Blue Shield received since Oct 6, 2008.

Anthem Blue Cross And Blue Shield and Coventry Health Care Consumer Ratings

Rank
245 out of 1481 in Insurance category
196 out of 1481 in Insurance category
Customer service
158 in category
145 in category
Product or Service Quality
192 in category
137 in category
Billing Practices
186 in category
177 in category

According to consumer ratings and reviews, Coventry Health Care ranks 49 points higher in the Insurance category than Anthem Blue Cross And Blue Shield. People gave Anthem Blue Cross And Blue Shield 1.2 stars for Customer service criterion in Insurance category and it is 296 points higher than the worst rated brand in this category. At the same time, Coventry Health Care was rated 1.3 stars for Customer service criterion in this category and it is 309 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Coventry Health Care has a higher rating than Anthem Blue Cross And Blue Shield. Regarding Billing Practices criterion, consumers gave Anthem Blue Cross And Blue Shield 1.2 stars and it is 59% greater than other in category. Coventry Health Care however was rated 1.2 stars and it is 61% greater than other in category.

Anthem Blue Cross And Blue Shield and Coventry Health Care Rating Details

Customer service
1.2 (47 reviews)
1.3 (169 reviews)
Reviewer's quote

...Theur customer service is a sham with offers to help but no fundamental repair of the essential problem..

PissedConsumer1629240

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Paul J
Product or Service Quality
1.1 (42 reviews)
1.3 (149 reviews)
Reviewer's quote

...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

Rebekah C

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Kenneth S
Billing Practices
1.2 (41 reviews)
1.2 (154 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

PissedConsumer1199456

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

PissedConsumer885100

Anthem Blue Cross And Blue Shield and Coventry Health Care Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Customer service
  • Poor billing system
  • Long hold times

Anthem Blue Cross And Blue Shield and Coventry Health Care Most Positive Reviews

Top rated reviews
3.1

5-17-2017 Anthem Blue Cross Blue Shield misrepresents the number of physical therapy visits for which they will pay....

5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

Anthem Blue Cross And Blue Shield and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

Anthem Blue Cross And Blue Shield and Coventry Health Care Latest Reviews

Recent published reviews
1

It's absolutely ridiculous that BCBS will not cover needed meds, because THEY don't think it's necessary. I've had this...

Read all 99 reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews

Anthem Blue Cross And Blue Shield and Coventry Health Care Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (13 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)