PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carecentrix and Anthem Blue Cross And Blue Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carecentrix
Anthem Blue Cross And Blue Shield

Carecentrix and Anthem Blue Cross And Blue Shield Overview

Total reviews
271
101
Company responses
188
0
Issues resolved
4
0

Carecentrix and Anthem Blue Cross And Blue Shield Consumer Ratings

Rank
56 out of 1067 in Insurance category
301 out of 1067 in Insurance category
Customer service
197 in category
168 in category
Billing Practices
217 in category
194 in category
Reliability
140 in category
158 in category
Product or Service Quality
158 in category
200 in category

Carecentrix and Anthem Blue Cross And Blue Shield Rating Details

Customer service
1.1 (146 reviews)
1.2 (49 reviews)
Reviewer's quote

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company members- most do not have command of English language and zero medical knowledge yet they are taking calls from patients and families concerning medical matters- too many mistakes are...

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Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

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Billing Practices
1.1 (119 reviews)
1.2 (41 reviews)
Reviewer's quote

...(which is a racket in itself), then why wouldn't they send and charge for the most they can get away with? The same goes for their intentionally confusing billing practices. And they keep us on hold hoping we will hang up, not complain, and pay the bill. They, as we all know, are not the only healthcare company guilty of...

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I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

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Reliability
1.2 (101 reviews)
1.1 (34 reviews)
Reviewer's quote

Our adult son is a person with a tracheostomy tube and underlying medical conditions on a ventilator at night. My husband and I are essential personnel working during the Covid-19 crisis and we cannot stay on the phone for inordinate amounts of time after CareCentrix and my son's Durable Equipment...

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They said that my Meds. are covered when I signed up and now they say that they are not so now what to do I am on a fixed income and I need every cent I get to make thing mean. Why did they lie to me in the first place ???????????

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Product or Service Quality
1.3 (100 reviews)
1.1 (44 reviews)
Reviewer's quote

I called Blue Cross Blue Shield and informed them about the incorrect merchandise delivered to my home and informed them that I did not want to be billed for product that I cannot use. The Blue Cross representative referred me to CareCentrix, as that is their billing company. The CareCentrix...

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...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

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Carecentrix and Anthem Blue Cross And Blue Shield Pros and Cons

Pros
  • Machine
  • Pta
  • It was brief
  • Regular doctor
  • Coverage
  • Cost
Cons
  • Customer service
  • Price gouging
  • Billing practices
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health

Carecentrix and Anthem Blue Cross And Blue Shield Most Positive Reviews

Top rated reviews
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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No votes
3.9

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and...

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No votes

Carecentrix and Anthem Blue Cross And Blue Shield Most Critical Reviews

Lowest rated reviews
1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

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1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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1

No live Customer service, and no way to access. The message states the customer will have opportunity to talk,but...

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Carecentrix and Anthem Blue Cross And Blue Shield Latest Reviews

Recent published reviews
1

Our adult son is a person with a tracheostomy tube and underlying medical conditions on a ventilator at night. My husban...

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1

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you...

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1

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company...

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1

Anthem HealthKeepers Bronze 5250 Insurance is nothing but a catastrophic insurance. It doesn't pay for anything unless...

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Carecentrix and Anthem Blue Cross And Blue Shield Products and Services

Most reviewed product and services
  • Carecentrix Customer Care (62 reviews)
  • Carecentrix Cpap Machine Rental (20 reviews)
  • Carecentrix Health Insurance (11 reviews)
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (14 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)