PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and Carecentrix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
Carecentrix

Anthem Blue Cross And Blue Shield and Carecentrix Overview

Total reviews
101
272
Company responses
0
188
Issues resolved
0
4

Anthem Blue Cross And Blue Shield and Carecentrix Consumer Ratings

Rank
297 out of 1053 in Insurance category
55 out of 1053 in Insurance category
Customer service
167 in category
199 in category
Product or Service Quality
202 in category
161 in category
Website
183 in category
237 in category
Billing Practices
194 in category
218 in category

Anthem Blue Cross And Blue Shield and Carecentrix Rating Details

Customer service
1.2 (49 reviews)
1.1 (146 reviews)
Reviewer's quote

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

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the people that are the front line staffters, customer service are usually the most uneducated, uninformed company members- most do not have command of English language and zero medical knowledge yet they are taking calls from patients and families concerning medical matters- too many mistakes are...

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Product or Service Quality
1.1 (44 reviews)
1.3 (100 reviews)
Reviewer's quote

...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

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I called Blue Cross Blue Shield and informed them about the incorrect merchandise delivered to my home and informed them that I did not want to be billed for product that I cannot use. The Blue Cross representative referred me to CareCentrix, as that is their billing company. The CareCentrix...

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Website
1.5 (42 reviews)
1.3 (96 reviews)
Reviewer's quote

...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

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...The 1st 2 said they would email me the form(they havent) and the last one told me to go to the website to find the form(cant find it). Such runaround. Typical delaying tactics of Big Insurance (Cigna)...

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Billing Practices
1.2 (41 reviews)
1.1 (119 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

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...(which is a racket in itself), then why wouldn't they send and charge for the most they can get away with? The same goes for their intentionally confusing billing practices. And they keep us on hold hoping we will hang up, not complain, and pay the bill. They, as we all know, are not the only healthcare company guilty of...

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Anthem Blue Cross And Blue Shield and Carecentrix Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • Machine
  • Pta
  • It was brief
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Customer service
  • Price gouging
  • Billing practices

Anthem Blue Cross And Blue Shield and Carecentrix Most Positive Reviews

Top rated reviews
No votes
5

When my son was born he had to stay in NICU for 3 weeks. When he finally got to come home the hospital wanted a nurse...

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No votes
3.9

Spoke with Basmatie from billing department and she was so sweet and professional. She answered all my questions and...

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Anthem Blue Cross And Blue Shield and Carecentrix Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

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1

CareCentrix are unscrupulous criminals and should be shut down. CareCentrix referred a bill for CPAP mask and...

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1

No live Customer service, and no way to access. The message states the customer will have opportunity to talk,but...

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1

CareCentrix shipped me CPAP supplies that I did not order. So, I sent them back. They acknowledge the return but are...

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Anthem Blue Cross And Blue Shield and Carecentrix Latest Reviews

Recent published reviews
1

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you...

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1

Our adult son is a person with a tracheostomy tube and underlying medical conditions on a ventilator at night. My husban...

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1

Anthem HealthKeepers Bronze 5250 Insurance is nothing but a catastrophic insurance. It doesn't pay for anything unless...

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1

the people that are the front line staffters, customer service are usually the most uneducated, uninformed company...

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Anthem Blue Cross And Blue Shield and Carecentrix Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (14 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • Carecentrix Customer Care (62 reviews)
  • Carecentrix Cpap Machine Rental (19 reviews)
  • Carecentrix Health Insurance (11 reviews)