PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ann Taylor and Lord And Taylor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ann Taylor
Lord And Taylor

Ann Taylor and Lord And Taylor Overview

Total reviews
77
681
Company responses
0
513
Issues resolved
0
21

Ann Taylor and Lord And Taylor Consumer Ratings

Rank
364 out of 2055 in Footwear and Clothing category
175 out of 2055 in Footwear and Clothing category
Customer service
410 in category
425 in category
Website
569 in category
523 in category
Exchange, Refund and Cancellation Policy
196 in category
272 in category
Product or Service Quality
209 in category
263 in category

Ann Taylor and Lord And Taylor Rating Details

Customer service
1.3 (23 reviews)
1.3 (354 reviews)
Reviewer's quote

... order no and the receipts were scans forward to the text message ! I want my money back ASAP ! I will report better business bureau !! No one should deal bad customer service not only that I got charged 3 times for one items ! I will never purchase or shop with Ann Taylor online !!! Very bad experience !....

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The only reason I job with you is because of your outstanding customer service but today that has come to a end. First I would like to return this item and get my refund and secondly for it not to come back to me. Im a senior with condition that wont allow to circulate outside due to the curse each...

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Website
1.8 (22 reviews)
2 (283 reviews)
Reviewer's quote

Called (waited long time to speak with rep) regarding a purchase. I was put on hold for a long time only to have rep transfer to survey. Had to call again and wait. Rep sounded sick or bored. Was not listening to what I wanted to convey. Ask to speak w/ a supervisor only to come back and say that...

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...I will also make it a point to provide "bad" online reviews of Lord & Taylor thru any rating website that I can find. It is clear why the company will be bankrupt soon. I am sure that you are losing loyal customers hand over fist...

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Exchange, Refund and Cancellation Policy
1.9 (20 reviews)
1.6 (273 reviews)
Reviewer's quote

...Policy states Ann Taylor can give the sales of the day or 40% off. I felt custmer service was not helpful in ways of following Coorporate procedures. I would like a full store refunds of my items due to my time of patience and not feeling well (cold) Thank You!..

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...Most companies are extending their return policy. Store near me is open on limited days making it very inconvenient for returning items. After speaking to her mgr she ended up hanging up on me! AWFULdd..

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Product or Service Quality
2.3 (17 reviews)
2 (243 reviews)
Reviewer's quote

...Called customer service 3-4 times, each time getting the "ID" of the person I talked to, but nothing gets done. This has affected my credit rating! Pissed! Forcing me to cancel this credit card (which is fine), but will further lower my credit rating. Thanks ANN TAYLOR!!..

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...95 for Saturday delivery, package arrived that following Tuesday! Customer Service NOT picking up. So upset will NEVER buy from them again (especially since they are closing and going bankrupt)..

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Ann Taylor and Lord And Taylor Pros and Cons

Pros
  • Good clothes
  • Clothing
  • Clothes
  • Products
  • Way the store used to be
  • Product and sales price
Cons
  • Customer service
  • Processing order
  • Delivery
  • Customer service
  • Slow order processing
  • Online service

Ann Taylor and Lord And Taylor Most Positive Reviews

Top rated reviews
5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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5

I ordered 3 Plus Size tops , 3 days before Thanksgiving, and they came on Wed and all fit! I always loved Lord & Ta...

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5

Returning merchandise from a recent purchase

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5

Patricia went above and beyond at the most busy time of year to assist me with a gown for my daughter's wedding. Knowing...

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Ann Taylor and Lord And Taylor Most Critical Reviews

Lowest rated reviews
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

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1

I ordered on Sunday 10/25, it is now Wednesday 10/29, and still they have not shipped my order, and when I asked for...

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1

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service.
I do not dare t...

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1

So I placed an order and then I returned it because the item I ordered doesn't fit very well. I was calling the...

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Ann Taylor and Lord And Taylor Latest Reviews

Recent published reviews
No votes

i was charged but never recieved my orders .1- leapord cotigan size Large , and i order 2 sweaters, and zebra sandles...

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2

I brought a coat that is reversible right before the coronavirus shut everything down upon trying the coat I found it...

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No votes

I send a payment from my checking account to Ann Taylor by mistake for 311.44. The account ending with 9924. My name is...

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2.3

Ordered perfume for wife, paid $45.95 for Saturday delivery, package arrived that following Tuesday! Customer Service...

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Ann Taylor and Lord And Taylor Products and Services

Most reviewed product and services
  • Ann Taylor Customer Care (10 reviews)
  • Ann Taylor Shipping Service (6 reviews)
  • Ann Taylor Clothing (3 reviews)
  • Lord And Taylor Customer Care (169 reviews)
  • Lord And Taylor Shipping Service (86 reviews)
  • Lord And Taylor Sales Representative (19 reviews)