PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ann Taylor and Lord And Taylor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ann Taylor
Lord And Taylor

Ann Taylor and Lord And Taylor Overview

Total reviews
53
606
Company responses
0
513
Issues resolved
0
20

Lord And Taylor was first mentioned on PissedConsumer on Dec 12, 2010 and since then this brand received 606 reviews. It is 553 reviews more than Ann Taylor received since Nov 5, 2010.

Ann Taylor and Lord And Taylor Consumer Ratings

Rank
226 out of 2472 in Footwear and Clothing category
133 out of 2472 in Footwear and Clothing category
Customer service
294 in category
349 in category
Exchange, Refund and Cancellation Policy
157 in category
214 in category
Website
465 in category
459 in category

According to consumer ratings and reviews, Lord And Taylor ranks 93 points higher in the Footwear and Clothing category than Ann Taylor. People gave Ann Taylor 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 620 points higher than the worst rated brand in this category. At the same time, Lord And Taylor was rated 1.3 stars for Customer service criterion in this category and it is 565 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ann Taylor has a higher rating than Lord And Taylor. Regarding Website criterion, consumers gave Ann Taylor 1.9 stars and it is 51% worse than other in category. Lord And Taylor however was rated 2 stars and it is 50% worse than other in category.

Ann Taylor and Lord And Taylor Rating Details

Customer service
1.4 (16 reviews)
1.3 (315 reviews)
Reviewer's quote

...They are fraudulently posting fees and using terrible customer service to get people to give up..

Milani

I have been dealing with a situation for over two weeks! My item was missing and when trying to get the issue resolved, I have been hung up on several times, I have been told that the issue was resolved and that a refund was processed (NOT TRUE), and I have been blatantly lied to when asked about...

asia carthan
Exchange, Refund and Cancellation Policy
1.9 (15 reviews)
1.7 (245 reviews)
Reviewer's quote

...Policy states Ann Taylor can give the sales of the day or 40% off. I felt custmer service was not helpful in ways of following Coorporate procedures. I would like a full store refunds of my items due to my time of patience and not feeling well (cold) Thank You!..

PissedConsumer1369270

...I have contacted the company many times through phone calls and email with a promise that my refund is on the way. My case has officially been closed since February 13th. They owe me a refund of $169...

Diane M
Website
1.9 (14 reviews)
2 (259 reviews)
Reviewer's quote

Ann Taylor sends Rewards email stating that you have a number of rewards at a time. When you go into the store they will tell you that you only have one reward and that all the others were already used.When you go online to check your account it only shows one reward.Their emails are VERY...

Diane C

How long does it takes to reset your password??? On January 19th,I’ve tried to set it up on the website, waited for 20 minutes, still nothing, decided to call customer service, gave them my email,..

Cheryl L

Ann Taylor and Lord And Taylor Pros and Cons

Pros
  • Pretty for 5 minutes
  • Good clothes
  • Decent pricing in store
  • Products
  • Product and sales price
  • Price
Cons
  • Customer service
  • Delivery
  • Returns policy
  • Customer service
  • Slow order processing
  • Online service

Ann Taylor and Lord And Taylor Most Positive Reviews

Top rated reviews
5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

5

I ordered 3 Plus Size tops , 3 days before Thanksgiving, and they came on Wed and all fit! I always loved Lord & Ta...

Ann Taylor and Lord And Taylor Most Critical Reviews

Lowest rated reviews
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

1

I ordered on Sunday 10/25, it is now Wednesday 10/29, and still they have not shipped my order, and when I asked for...

Ann Taylor and Lord And Taylor Latest Reviews

Recent published reviews
1.3

I opened an Ann Taylor card in store during a purchase a few months ago. I always pay in full on time, not just on this...

Read all 53 reviews
2

Can never reach customer service in the USA!!!

Read all 606 reviews

Ann Taylor and Lord And Taylor Products and Services

Most reviewed product and services
  • Ann Taylor Customer Care (8 reviews)
  • Ann Taylor Shipping Service (4 reviews)
  • Ann Taylor Clothing (1 review)
  • Lord And Taylor Customer Care (164 reviews)
  • Lord And Taylor Shipping Service (85 reviews)
  • Lord And Taylor Sales Representative (18 reviews)