PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about J Crew and Ann Taylor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

J Crew
3.4
J Crew
Ann Taylor

J Crew and Ann Taylor Overview

Total reviews 20 121
Company responses 0 0
Issues resolved 1 0

J Crew and Ann Taylor Consumer Ratings

Rank
220 out of 4781 in Footwear and Clothing category
469 out of 4781 in Footwear and Clothing category
Website
206 in category
763 in category
Product or Service Quality
513 in category
397 in category
Exchange, Refund and Cancellation Policy
670 in category
469 in category
Customer service
249 in category
679 in category

J Crew and Ann Taylor Rating Details

Website
4
(5 reviews)
2.3
(37 reviews)
Reviewer's quote

I bought 4 Flannel Shirts for the Holiday. They looked Great. After second washing, there was still so much lint on the Dryer Screen, like 3/4 inch thick. I could now see through the flannel. Certainly not a High End Shirt, cheap short cotton or over brushed in manufacturing. Shame, I really did...

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I think the Ann Taylor website must be a scam. I placed an order on June 25 and am still waiting for the arrival. I had contacted the company 12 times without any response...

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Product or Service Quality
2.5
(4 reviews)
2.8
(33 reviews)
Reviewer's quote

My sales items did not have any additional discount, when email the customer service, I was told my items were not included at the additional markdowns. Also, I was told this will be taking into consideration with the next promotion. The next day the same misleading advertisement was still...

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...Not at all happy with customer service. Can't get through to anyone in phone..

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Exchange, Refund and Cancellation Policy
1.8
(4 reviews)
2
(35 reviews)
Reviewer's quote

Was looking for a outfit.For a job interview.The sales person was really stuck up.Only offered help to the White lady. Totally ignored me. Yet they want to say that black lives matter to them they need to teach some of their sales associates that. Won't be going back to that location at 900 North...

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...I never receive a refund. I called customer service. They verified that my return request was elevated...

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Customer service
3
(4 reviews)
1.7
(43 reviews)
Reviewer's quote

Dear Sir I'm FrancoItalian, 60 years old, I work at Interpol, I'm a legal resident of the United States since 2001, when I lived in NY, and your customer since this year 2001, I've always shopped at Rockefeller plaza, NY I've always been treated well, in 2015 I came transferred to San Francisco,...

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...I explained I did not have a company at home The customer service representative, then began to ask me for my order number which I did not have. I guess he thinks there is no other way to look it up when I then interrupted with. Look it up by my email or telephone number...

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J Crew and Ann Taylor Pros and Cons

Pros
  • Great product
  • Wonderful staff at store in naples
  • Non
  • Clothing
  • Quality of merchandise
  • Nice stores
Cons
  • Poor quality items
  • Misleading promotions
  • California bad
  • Customer service
  • Delivery
  • Processing order

J Crew and Ann Taylor Most Positive Reviews

Top rated reviews
4.7

I was sent the wrong items--I called last week. Was told I would receive a return envelope and get the CORRECT order ....

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5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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4.3

I would like to commend Kara Young and staff of the J Crew store in Mercato/ Naples Florida. Kara is so personable and n...

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5

Returning merchandise from a recent purchase

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J Crew and Ann Taylor Most Critical Reviews

Lowest rated reviews
1

Dear Sir
I'm FrancoItalian, 60 years old, I work at Interpol, I'm a legal resident of the United States since 2001, when...

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1

When I placed an order for one pair of pants, Ann Taylor hit my bank account 5 separate times for the same purchase amou...

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1.8

Placed an order based on a promo indicating Up to 50% additional on ALL SALES ITEMS using a code.
My sales items did not...

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1

Initial purchase using debit card - direct withdrawal from bank returned item and debit is no longer active - was not...

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J Crew and Ann Taylor Latest Reviews

Recent published reviews
No votes

with a gift card I purchased a raincoat at J. Crew in Wesport ct. That was well over a year ago, now coat was barely...

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No votes

Tried 5 different numbers no answer from credit card or Ann taylor need to speak with customer service.

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No votes

cancel my membership,I don't want this membership so please cancel and And we find my money back my $49. Please put it...

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4.8

I was very happy to finally connect with a representative who could provide a solution, which the first representative...

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