PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about J Crew and Ann Taylor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

J Crew
Ann Taylor

J Crew and Ann Taylor Overview

Total reviews 4 78
Company responses 0 0
Issues resolved 0 0

J Crew and Ann Taylor Consumer Ratings

Rank
115 out of 2094 in Footwear and Clothing category
376 out of 2094 in Footwear and Clothing category
Location
62 in category
166 in category
Customer service
1042 in category
410 in category
Website
101 in category
574 in category
Diversity of Products or Services
48 in category
299 in category

J Crew and Ann Taylor Rating Details

Location
4 (1 review)
2.7 (18 reviews)
Reviewer's quote

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less than 2 months of wear. I emailed their help 3 times, I emailed corporate headquarters and received no answer. I am writing this review 10 days after the first email. How rude!!...

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...I have never been treated so rudely, and do not plan to ever shop at this location again! Perhaps ann taylor should hire people who know how to give excellent customer service, because sales people like Mary will certainly chaise customers away..

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Customer service
1 (1 review)
1.3 (24 reviews)
Reviewer's quote

No items

... order no and the receipts were scans forward to the text message ! I want my money back ASAP ! I will report better business bureau !! No one should deal bad customer service not only that I got charged 3 times for one items ! I will never purchase or shop with Ann Taylor online !!! Very bad experience !....

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Website
4 (1 review)
1.8 (22 reviews)
Reviewer's quote

No items

Called (waited long time to speak with rep) regarding a purchase. I was put on hold for a long time only to have rep transfer to survey. Had to call again and wait. Rep sounded sick or bored. Was not listening to what I wanted to convey. Ask to speak w/ a supervisor only to come back and say that...

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Diversity of Products or Services
5 (1 review)
2.6 (17 reviews)
Reviewer's quote

No items

I purchased online they send me a wrong size then I called sorry we will send you the the size you want I paid twice when you get the item send it back also I will email you the UPS label to send it back the wrong size ! I returned the wrong size next day when they received the item instead of...

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J Crew and Ann Taylor Pros and Cons

Pros
  • Design
  • Good clothes
  • Clothing
  • Clothes
Cons
No votes
  • Customer service
  • Processing order
  • Delivery

J Crew and Ann Taylor Most Positive Reviews

Top rated reviews
3.2

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less...

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5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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No votes
5

Returning merchandise from a recent purchase

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J Crew and Ann Taylor Most Critical Reviews

Lowest rated reviews
No votes
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

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No votes
1

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service.
I do not dare t...

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J Crew and Ann Taylor Latest Reviews

Recent published reviews
No votes

J.CREW decreased my credit limit without notifications.
So today, I logged into my JCREW and found out that the credit li...

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1

This morning I call asked about my Oder the lady name Heryl she not nice she so rule and talked like yell at me and she...

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No votes

Many got the jcrew card to get the rewards; i have had it for some years for that reason. As of last year, something...

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1.5

When checking out at the Williamsburg store with my wife on Friday August 28, I felt like I was being bullied into openi...

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J Crew and Ann Taylor Products and Services

Most reviewed product and services
No votes
  • Ann Taylor Customer Care (10 reviews)
  • Ann Taylor Shipping Service (6 reviews)
  • Ann Taylor Clothing (3 reviews)