PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about J Crew and Ann Taylor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

J Crew
Ann Taylor

J Crew and Ann Taylor Overview

Total reviews
4
72
Company responses
0
0
Issues resolved
0
0

J Crew and Ann Taylor Consumer Ratings

Rank
119 out of 1990 in Footwear and Clothing category
345 out of 1990 in Footwear and Clothing category
Location
60 in category
159 in category
Customer service
970 in category
375 in category
Exchange, Refund and Cancellation Policy
914 in category
186 in category
Diversity of Products or Services
47 in category
270 in category

J Crew and Ann Taylor Rating Details

Location
4 (1 review)
2.7 (15 reviews)
Reviewer's quote

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less than 2 months of wear. I emailed their help 3 times, I emailed corporate headquarters and received no answer. I am writing this review 10 days after the first email. How rude!!...

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...I have never been treated so rudely, and do not plan to ever shop at this location again! Perhaps ann taylor should hire people who know how to give excellent customer service, because sales people like Mary will certainly chaise customers away..

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Customer service
1 (1 review)
1.3 (22 reviews)
Reviewer's quote

No items

... order no and the receipts were scans forward to the text message ! I want my money back ASAP ! I will report better business bureau !! No one should deal bad customer service not only that I got charged 3 times for one items ! I will never purchase or shop with Ann Taylor online !!! Very bad experience !....

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Exchange, Refund and Cancellation Policy
1 (1 review)
1.9 (19 reviews)
Reviewer's quote

No items

...Policy states Ann Taylor can give the sales of the day or 40% off. I felt custmer service was not helpful in ways of following Coorporate procedures. I would like a full store refunds of my items due to my time of patience and not feeling well (cold) Thank You!..

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Diversity of Products or Services
5 (1 review)
2.7 (16 reviews)
Reviewer's quote

No items

I purchased online they send me a wrong size then I called sorry we will send you the the size you want I paid twice when you get the item send it back also I will email you the UPS label to send it back the wrong size ! I returned the wrong size next day when they received the item instead of...

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J Crew and Ann Taylor Pros and Cons

Pros
  • Design
  • Clothing
  • Clothes
  • Pretty for 5 minutes
Cons
No votes
  • Customer service
  • Delivery
  • Processing order

J Crew and Ann Taylor Most Positive Reviews

Top rated reviews
3.2

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less...

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5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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No votes
5

Returning merchandise from a recent purchase

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J Crew and Ann Taylor Most Critical Reviews

Lowest rated reviews
No votes
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

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No votes
1

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service.
I do not dare t...

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J Crew and Ann Taylor Latest Reviews

Recent published reviews
No votes

J.CREW decreased my credit limit without notifications.
So today, I logged into my JCREW and found out that the credit li...

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No votes

Ordered two items of same instead one

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No votes

Many got the jcrew card to get the rewards; i have had it for some years for that reason. As of last year, something...

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1

I purchased online they send me a wrong size then I called sorry we will send you the the size you want I paid twice...

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J Crew and Ann Taylor Products and Services

Most reviewed product and services
No votes
  • Ann Taylor Customer Care (10 reviews)
  • Ann Taylor Shipping Service (5 reviews)
  • Ann Taylor Clothing (3 reviews)