PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ann Taylor and J Crew as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ann Taylor
J Crew

Ann Taylor and J Crew Overview

Total reviews
53
4
Company responses
0
0
Issues resolved
0
0

Ann Taylor was first mentioned on PissedConsumer on Nov 5, 2010 and since then this brand received 53 reviews. It is 49 reviews more than J Crew received since Feb 16, 2011.

Ann Taylor and J Crew Consumer Ratings

Rank
226 out of 2473 in Footwear and Clothing category
124 out of 2473 in Footwear and Clothing category
Customer service
294 in category
828 in category
Exchange, Refund and Cancellation Policy
158 in category
784 in category
Website
464 in category
87 in category

According to consumer ratings and reviews, J Crew ranks 102 points higher in the Footwear and Clothing category than Ann Taylor. People gave Ann Taylor 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 618 points higher than the worst rated brand in this category. At the same time, J Crew was rated 1 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ann Taylor has a higher rating than J Crew. Regarding Website criterion, consumers gave Ann Taylor 1.9 stars and it is 51% worse than other in category. J Crew however was rated 4 stars and it is 90% greater than other in category.

Ann Taylor and J Crew Rating Details

Customer service
1.4 (16 reviews)
1 (1 review)
Reviewer's quote

...They are fraudulently posting fees and using terrible customer service to get people to give up..

Milani

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less than 2 months of wear. I emailed their help 3 times, I emailed corporate headquarters and received no answer. I am writing this review 10 days after the first email. How rude!!...

Marquisa
Exchange, Refund and Cancellation Policy
1.9 (15 reviews)
1 (1 review)
Reviewer's quote

...Policy states Ann Taylor can give the sales of the day or 40% off. I felt custmer service was not helpful in ways of following Coorporate procedures. I would like a full store refunds of my items due to my time of patience and not feeling well (cold) Thank You!..

PissedConsumer1369270

No items

Website
1.9 (14 reviews)
4 (1 review)
Reviewer's quote

Ann Taylor sends Rewards email stating that you have a number of rewards at a time. When you go into the store they will tell you that you only have one reward and that all the others were already used.When you go online to check your account it only shows one reward.Their emails are VERY...

Diane C

No items

Ann Taylor and J Crew Pros and Cons

Pros
  • Pretty for 5 minutes
  • Good clothes
  • Decent pricing in store
  • Design
Cons
  • Customer service
  • Delivery
  • Returns policy
No votes

Ann Taylor and J Crew Most Positive Reviews

Top rated reviews
5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

No votes

Ann Taylor and J Crew Most Critical Reviews

Lowest rated reviews
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

2.9

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less...

Ann Taylor and J Crew Latest Reviews

Recent published reviews
1.3

I opened an Ann Taylor card in store during a purchase a few months ago. I always pay in full on time, not just on this...

Read all 53 reviews

J.CREW decreased my credit limit without notifications.
So today, I logged into my JCREW and found out that the credit li...

Read all 4 reviews

Ann Taylor and J Crew Products and Services

Most reviewed product and services
  • Ann Taylor Customer Care (8 reviews)
  • Ann Taylor Shipping Service (4 reviews)
  • Ann Taylor Clothing (1 review)