PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ann Taylor and J Crew as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ann Taylor
J Crew

Ann Taylor and J Crew Overview

Total reviews
77
4
Company responses
0
0
Issues resolved
0
0

Ann Taylor and J Crew Consumer Ratings

Rank
364 out of 2055 in Footwear and Clothing category
117 out of 2055 in Footwear and Clothing category
Customer service
410 in category
1023 in category
Website
569 in category
102 in category
Exchange, Refund and Cancellation Policy
196 in category
971 in category
Location
159 in category
63 in category

Ann Taylor and J Crew Rating Details

Customer service
1.3 (23 reviews)
1 (1 review)
Reviewer's quote

... order no and the receipts were scans forward to the text message ! I want my money back ASAP ! I will report better business bureau !! No one should deal bad customer service not only that I got charged 3 times for one items ! I will never purchase or shop with Ann Taylor online !!! Very bad experience !....

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I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less than 2 months of wear. I emailed their help 3 times, I emailed corporate headquarters and received no answer. I am writing this review 10 days after the first email. How rude!!...

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Website
1.8 (22 reviews)
4 (1 review)
Reviewer's quote

Called (waited long time to speak with rep) regarding a purchase. I was put on hold for a long time only to have rep transfer to survey. Had to call again and wait. Rep sounded sick or bored. Was not listening to what I wanted to convey. Ask to speak w/ a supervisor only to come back and say that...

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No items

Exchange, Refund and Cancellation Policy
1.9 (20 reviews)
1 (1 review)
Reviewer's quote

...Policy states Ann Taylor can give the sales of the day or 40% off. I felt custmer service was not helpful in ways of following Coorporate procedures. I would like a full store refunds of my items due to my time of patience and not feeling well (cold) Thank You!..

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No items

Location
2.8 (17 reviews)
4 (1 review)
Reviewer's quote

...I have never been treated so rudely, and do not plan to ever shop at this location again! Perhaps ann taylor should hire people who know how to give excellent customer service, because sales people like Mary will certainly chaise customers away..

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No items

Ann Taylor and J Crew Pros and Cons

Pros
  • Good clothes
  • Clothing
  • Clothes
  • Design
Cons
  • Customer service
  • Processing order
  • Delivery
No votes

Ann Taylor and J Crew Most Positive Reviews

Top rated reviews
5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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3.2

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less...

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5

Returning merchandise from a recent purchase

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No votes

Ann Taylor and J Crew Most Critical Reviews

Lowest rated reviews
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

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No votes
1

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service.
I do not dare t...

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No votes

Ann Taylor and J Crew Latest Reviews

Recent published reviews
No votes

i was charged but never recieved my orders .1- leapord cotigan size Large , and i order 2 sweaters, and zebra sandles...

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No votes

J.CREW decreased my credit limit without notifications.
So today, I logged into my JCREW and found out that the credit li...

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No votes

I send a payment from my checking account to Ann Taylor by mistake for 311.44. The account ending with 9924. My name is...

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No votes

Many got the jcrew card to get the rewards; i have had it for some years for that reason. As of last year, something...

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Ann Taylor and J Crew Products and Services

Most reviewed product and services
  • Ann Taylor Customer Care (10 reviews)
  • Ann Taylor Shipping Service (6 reviews)
  • Ann Taylor Clothing (3 reviews)