PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ann Taylor and J Crew as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

J Crew
3.0
Ann Taylor
J Crew

Ann Taylor and J Crew Overview

Total reviews 84 9
Company responses 0 0
Issues resolved 0 0

Ann Taylor and J Crew Consumer Ratings

Rank
406 out of 2286 in Footwear and Clothing category
139 out of 2286 in Footwear and Clothing category
Website
629 in category
138 in category
Exchange, Refund and Cancellation Policy
237 in category
457 in category
Product or Service Quality
248 in category
227 in category
Diversity of Products or Services
389 in category
57 in category

Ann Taylor and J Crew Rating Details

Website
1.9 (24 reviews)
3.3 (3 reviews)
Reviewer's quote

I was emailed a 10% off offer and when I was getting ready to check out I applied it and it. I continued to shop and added a few more items. When I was ready to check out and added the 10% off code it said it was invalid. I contacted the chat room and they said they would get back to me. Hours...

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Placed an order based on a promo indicating Up to 50% additional on ALL SALES ITEMS using a code.My sales items did not have any additional discount, when email the customer service, I was told my items were not included at the additional markdowns. Also, I was told this will be taking into...

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Exchange, Refund and Cancellation Policy
1.9 (21 reviews)
1.3 (3 reviews)
Reviewer's quote

...! I m also charged when I retuned the item! Its impossible to talk to anyone ! Chat is not available most of the time too ! I m asking the extra 2 X A refund ! Please check the receipts and order no and the receipts were scans forward to the text message ! I want my money back ASAP ! I will report better business bureau !! No one should deal bad customer service not only that I got charged 3 times for one items ! I will never purchase or shop with Ann Taylor online !!! Very bad experience...

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Was looking for a outfit.For a job interview.The sales person was really stuck up.Only offered help to the White lady. Totally ignored me. Yet they want to say that black lives matter to them they need to teach some of their sales associates that. Won't be going back to that location at 900 North...

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Product or Service Quality
2.2 (21 reviews)
2.3 (3 reviews)
Reviewer's quote

...Called customer service 3-4 times, each time getting the "ID" of the person I talked to, but nothing gets done. This has affected my credit rating! Pissed! Forcing me to cancel this credit card (which is fine), but will further lower my credit rating. Thanks ANN TAYLOR!!..

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I was sent the wrong items--I called last week. Was told I would receive a return envelope and get the CORRECT order . Nothing has arrived yet.

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Diversity of Products or Services
2.5 (20 reviews)
5 (1 review)
Reviewer's quote

Representative was excellent and took care of whatever he could.However, Im very disappointed in Ann Taylor - it had been my go to store for many years.Quality has plummeted and prices have soared. Fraudulent advertising was the draw that broke the customers back.So sad.

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I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less than 2 months of wear. I emailed their help 3 times, I emailed corporate headquarters and received no answer. I am writing this review 10 days after the first email. How rude!!...

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Ann Taylor and J Crew Pros and Cons

Pros
  • Clothing
  • Good clothes
  • Clothes
  • Great product
  • Design
Cons
  • Customer service
  • Delivery
  • Processing order
  • Misleading promotions

Ann Taylor and J Crew Most Positive Reviews

Top rated reviews
5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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4.7

I was sent the wrong items--I called last week. Was told I would receive a return envelope and get the CORRECT order ....

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5

Returning merchandise from a recent purchase

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3.2

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less...

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Ann Taylor and J Crew Most Critical Reviews

Lowest rated reviews
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

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1.8

Placed an order based on a promo indicating Up to 50% additional on ALL SALES ITEMS using a code.
My sales items did not...

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1

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service.
I do not dare t...

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2.2

Was looking for a outfit.For a job interview.The sales person was really stuck up.Only offered help to the White lady....

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Ann Taylor and J Crew Latest Reviews

Recent published reviews
2

Representative was excellent and took care of whatever he could.
However, Im very disappointed in Ann Taylor - it had bee...

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No votes

No one answered the phone

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3.8

I was emailed a 10% off offer and when I was getting ready to check out I applied it and it. I continued to shop and...

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No votes

In searching your web site, I cant find any mens shirts that are tall medium and slim (all in one shirt). Am I doing som...

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