PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ann Taylor and Gucci as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ann Taylor
Gucci

Ann Taylor and Gucci Overview

Total reviews
75
97
Company responses
0
0
Issues resolved
0
0

Ann Taylor and Gucci Consumer Ratings

Rank
362 out of 2052 in Footwear and Clothing category
4 out of 188 in Fashion category
Customer service
405 in category
8 in category
Website
559 in category
9 in category
Exchange, Refund and Cancellation Policy
195 in category
4 in category
Diversity of Products or Services
295 in category
11 in category

Ann Taylor and Gucci Rating Details

Customer service
1.3 (23 reviews)
1.4 (40 reviews)
Reviewer's quote

... order no and the receipts were scans forward to the text message ! I want my money back ASAP ! I will report better business bureau !! No one should deal bad customer service not only that I got charged 3 times for one items ! I will never purchase or shop with Ann Taylor online !!! Very bad experience !....

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Needless to say Ill never shop at Gucci ever again due to the lies and bad customer service just to avoid giving away cash back to a returned customer to get a refund. Very bad service and know customer consideration at all. So if a high boss sees this a overhaul of the way your store conduct...

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Website
1.8 (22 reviews)
2.4 (32 reviews)
Reviewer's quote

Called (waited long time to speak with rep) regarding a purchase. I was put on hold for a long time only to have rep transfer to survey. Had to call again and wait. Rep sounded sick or bored. Was not listening to what I wanted to convey. Ask to speak w/ a supervisor only to come back and say that...

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...I tried to fill out the automatic response email from the website but it won't send. I am no stuck with an expensive belt that doesn't fit and no way of returning it. ..

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Exchange, Refund and Cancellation Policy
1.9 (20 reviews)
1.5 (32 reviews)
Reviewer's quote

...Policy states Ann Taylor can give the sales of the day or 40% off. I felt custmer service was not helpful in ways of following Coorporate procedures. I would like a full store refunds of my items due to my time of patience and not feeling well (cold) Thank You!..

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...The belts were too small I had to return them on 26 December because they said that was the last day the FedEx could be sent out for me to get a refund. I made sure I got it shipped that day . They received the belts December 31...

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Diversity of Products or Services
2.6 (17 reviews)
2.3 (31 reviews)
Reviewer's quote

I purchased online they send me a wrong size then I called sorry we will send you the the size you want I paid twice when you get the item send it back also I will email you the UPS label to send it back the wrong size ! I returned the wrong size next day when they received the item instead of...

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...before I saw my so called “repaired” bag yesterday, I’m so disappointed and can NEVER refer anyone to purchase Gucci anything anymore, the products are not trustworthy and severely lack...

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Ann Taylor and Gucci Pros and Cons

Pros
  • Clothing
  • Clothes
  • Pretty for 5 minutes
  • Looks good
  • Service i received in your store
  • Products
Cons
  • Customer service
  • Delivery
  • Processing order
  • Poor customer service and poor quality
  • Pour customer service
  • Poor service

Ann Taylor and Gucci Most Positive Reviews

Top rated reviews
5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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5

My gf only allows me to use designer stuff

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5

Returning merchandise from a recent purchase

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4.6

I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i...

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Ann Taylor and Gucci Most Critical Reviews

Lowest rated reviews
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

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1

I purchased a leather hand bag from Rodeo Dr. in August while traveling across the country. When I returned home in Sep...

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1

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service.
I do not dare t...

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1

Like and ***, I purchased two pairs of sandals, both over $350. Neither of them were worn daily. One of them had the t...

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Ann Taylor and Gucci Latest Reviews

Recent published reviews
No votes

I made the order right now and I don't received the confirmation order maybe my email wrote wrong I dont know if you my...

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No votes

US44910262 please add gift wrap to order

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1.6

Called (waited long time to speak with rep) regarding a purchase. I was put on hold for a long time only to have rep...

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No votes

I am really surprise that I didn t receive any feedback.

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Ann Taylor and Gucci Products and Services

Most reviewed product and services
  • Ann Taylor Customer Care (10 reviews)
  • Ann Taylor Shipping Service (5 reviews)
  • Ann Taylor Clothing (3 reviews)
  • Gucci Handbag (20 reviews)
  • Gucci Customer Care (15 reviews)
  • Gucci Watch (12 reviews)