PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ann Taylor and Brandy Melville as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ann Taylor
Brandy Melville

Ann Taylor and Brandy Melville Overview

Total reviews
77
317
Company responses
0
0
Issues resolved
0
2

Ann Taylor and Brandy Melville Consumer Ratings

Rank
365 out of 2060 in Footwear and Clothing category
622 out of 2060 in Footwear and Clothing category
Customer service
400 in category
372 in category
Website
561 in category
422 in category
Exchange, Refund and Cancellation Policy
192 in category
314 in category
Product or Service Quality
206 in category
326 in category

Ann Taylor and Brandy Melville Rating Details

Customer service
1.3 (23 reviews)
1.3 (151 reviews)
Reviewer's quote

... order no and the receipts were scans forward to the text message ! I want my money back ASAP ! I will report better business bureau !! No one should deal bad customer service not only that I got charged 3 times for one items ! I will never purchase or shop with Ann Taylor online !!! Very bad experience !....

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After reading the confirmation email &;;;;;;;;;; customer service part of Brandy's site, I learned that on top of 5-7 day shipping, it can also take 3-5 days to process the initial order. Basically, it all takes a while because they're shipping out of very few locations. I also learned that...

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Website
1.8 (22 reviews)
2.1 (129 reviews)
Reviewer's quote

Called (waited long time to speak with rep) regarding a purchase. I was put on hold for a long time only to have rep transfer to survey. Had to call again and wait. Rep sounded sick or bored. Was not listening to what I wanted to convey. Ask to speak w/ a supervisor only to come back and say that...

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I have tried to call the phone number that you all provide on your website many many many times but no one ever seems to pick up as well as getting no help through the chat section on your website. Please let me know how you can help me receive my other item, the white Angela turtleneck top. My...

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Exchange, Refund and Cancellation Policy
1.9 (20 reviews)
1.5 (125 reviews)
Reviewer's quote

...Policy states Ann Taylor can give the sales of the day or 40% off. I felt custmer service was not helpful in ways of following Coorporate procedures. I would like a full store refunds of my items due to my time of patience and not feeling well (cold) Thank You!..

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Because of Brandy Melville's POOR customer service, they SHOULD have given me a REFUND!! They had NO live chat, nor could we speak to a live person or leave a message. When sending an email it took DAYS for a response with NO real answer. I tried numerous times to cancel my online order and when...

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Product or Service Quality
2.3 (17 reviews)
1.9 (116 reviews)
Reviewer's quote

...Called customer service 3-4 times, each time getting the "ID" of the person I talked to, but nothing gets done. This has affected my credit rating! Pissed! Forcing me to cancel this credit card (which is fine), but will further lower my credit rating. Thanks ANN TAYLOR!!..

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...Worst customer service ever!..

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Ann Taylor and Brandy Melville Pros and Cons

Pros
  • Good clothes
  • Clothing
  • Clothes
  • Clothes
  • Clothing
  • Style of clothing
Cons
  • Customer service
  • Processing order
  • Delivery
  • Customer service
  • Customer service is awful
  • Worst online store

Ann Taylor and Brandy Melville Most Positive Reviews

Top rated reviews
5

Spoke today to a gentlemen about my experience at Ann Taylor...Palm Desert Ca. store..in summery someone from your...

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5

You guys need to understand. This is a great store. I have been shopping from them for a long time,online. Sadly out...

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5

Returning merchandise from a recent purchase

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5

I love brandy Melville, my friends and I have shopped in their stores many times, along with ordering a ton online. I...

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Ann Taylor and Brandy Melville Most Critical Reviews

Lowest rated reviews
1

Ann taylor and ann taylor loft sucks!! *** clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that...

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1

I don't even want to put my effort writing review for such an awful company so I will make it short.
Basically, people w...

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1

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service.
I do not dare t...

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1

this place is a joke and yes i would go as far as to call this company thieves. i ordered 3 items, one of which was out...

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Ann Taylor and Brandy Melville Latest Reviews

Recent published reviews
No votes

i was charged but never recieved my orders .1- leapord cotigan size Large , and i order 2 sweaters, and zebra sandles...

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2

Seriously. Like, 7 canceled orders in a row. Emailed their support team three times. It's been at least a week, no...

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No votes

I send a payment from my checking account to Ann Taylor by mistake for 311.44. The account ending with 9924. My name is...

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No votes

They didnt send my conformation

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Ann Taylor and Brandy Melville Products and Services

Most reviewed product and services
  • Ann Taylor Customer Care (10 reviews)
  • Ann Taylor Shipping Service (6 reviews)
  • Ann Taylor Clothing (3 reviews)
  • Brandy Melville Shipping Service (92 reviews)
  • Brandy Melville Customer Care (48 reviews)
  • Brandy Melville Clothing (34 reviews)