PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chicos and Loft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chicos
2.5
Loft
2.4
Chicos
Loft

Chicos and Loft Overview

Total reviews 315 318
Company responses 0 0
Issues resolved 2 4

Chicos and Loft Consumer Ratings

Rank
524 out of 4768 in Footwear and Clothing category
575 out of 4768 in Footwear and Clothing category
Customer service
524 in category
666 in category
Exchange, Refund and Cancellation Policy
446 in category
571 in category
Product or Service Quality
560 in category
650 in category
Price Affordability
662 in category
653 in category

Chicos and Loft Rating Details

Customer service
1.9
(149 reviews)
1.7
(132 reviews)
Reviewer's quote

...On their website it states that it will take 2 weeks to process a reternie it is truthfully 6 weeks they are liars they are frauds and their customer service is abysmal. A..

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... with help from an exceptional associate named Samaiya at Brookfield Square in Wisconsin! Samaiya helped me pick out clothes that I ended up buying! EXCELLENT CUSTOMER SERVICE! Thank you Samaiya, see ya soon for more shopping with/for my niece and myself!!!....

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Exchange, Refund and Cancellation Policy
2
(132 reviews)
2
(100 reviews)
Reviewer's quote

I bough a pants with $25 coupon had not time to try it on ! It does not fit but she does not want me to exchange one of equal value with the coupon now..

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...I mentioned that I want a refund, and they will not commit to it. Getting the runaround and their reps are not good at speaking English. I fear that they will not fix this problem...

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Product or Service Quality
2.4
(128 reviews)
2.2
(90 reviews)
Reviewer's quote

...I am from Canada and return to this store every time because of the service and the Manager Jennifer Williams was thrilled we got the best service and gave credit to the other sales ladies helping all of us in the store. Thanks again for such a fun day..

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Customer service was excellent. Very helpful. I could not submit payment with my gift card and the service was perfect and very helpful..

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Price Affordability
2.7
(125 reviews)
2.7
(78 reviews)
Reviewer's quote

...Ok, saw sale price. It also said if I buy 2 or more I would get 25% off. So I ordered 2...

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...They quadruple the price on the clothes to make you think youre saving money. Just dont buy it and you will save even more..

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Chicos and Loft Pros and Cons

Pros
  • Fashion forward
  • Quality clothing
  • Good sales
  • Have great clothes
  • Style
  • Clothes
Cons
  • Return policy and customer service
  • Customer service
  • People not doing their jobs correctly
  • Customer service
  • Shipping
  • Poor customer service

Chicos and Loft Most Positive Reviews

Top rated reviews
5

Instead of my dress being sent a pair of jeans came today with another lady's name on the order... HMMM . Needless to...

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5

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...

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5

I bough a pants with $25 coupon had not time to try it on ! It does not fit but she does not want me to exchange one of...

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5

I had AMAZING service! I had a wonderful experience with help from an exceptional associate named Samaiya at Brookfield...

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Chicos and Loft Most Critical Reviews

Lowest rated reviews
1

The manager Debbie G. at the highland village is very rude and a bully and I felt very uncomfortable around her I will...

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1

After The Loft sends my package to the wrong address, they say the only way to fix the problem is for my family to...

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1

I have been a long term Chicos passport member. I have also purchased numerous gift cards for friends and family of the...

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1

Order from literally anywhere else. Purchased 3 sweaters, they were paper thin. The quality was horrible. Went to send...

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Chicos and Loft Latest Reviews

Recent published reviews
No votes

I was originally charged for 4 items.
3 were sent of the 4. Several days later 4th item was sent from a different Chicos...

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2

Good morning, I received a $25.00 gift from LOFT. I purchased a top (Eastchester store) and applied the $25 - my total...

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5

From the minute we entered the store we were welcomed and felt very comfortable. We started a change room and proceeded...

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5

Customer service was excellent. Very helpful. I could not submit payment with my gift card and the service was perfect...

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