PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Angies List as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
Angies List

Thumbtack and Angies List Overview

Total reviews
3042
706
Company responses
0
0
Issues resolved
6
4

Thumbtack and Angies List Consumer Ratings

Rank
70 out of 313 in Auctions and Marketplaces category
10 out of 167 in Review Websites and Directories category
Customer service
34 in category
8 in category
Website
63 in category
11 in category
Product or Service Quality
64 in category
9 in category
Exchange, Refund and Cancellation Policy
48 in category
6 in category

Thumbtack and Angies List Rating Details

Customer service
1.8 (1179 reviews)
1.4 (211 reviews)
Reviewer's quote

the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Tried 3 different numbers for Angie's List to try to talk to someone in customer service and they all have the most annoying voice message where it doesn't get you to a person - very unhelpful!! I won't be using Angie's List as I can't even talk to a live person about problems with their website!!...

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Website
2.2 (1062 reviews)
1.7 (175 reviews)
Reviewer's quote

...The unsubscribe link only takes you to their website that has no link to unsubscribe. AVOID THIS SITE..

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Since then, I have received at least three calls from other tradesmen telling me that I made a request for service via another Website. I also learned that these tradesmen are charged by this second company (Home Advisor) for leads that I did not want. Today I received still another call, this time...

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Product or Service Quality
1.8 (1044 reviews)
1.6 (186 reviews)
Reviewer's quote

Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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...getting referrals to cities that are out of agreed areas-- I have contacted them on this and it didn't stop -- They also told me it was a month-to-month service I took them on trust and now I find it is a year contract. -- I am so disgusted with their service, I feel it is another rip-off service. Don't bother using...

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Exchange, Refund and Cancellation Policy
1.7 (1035 reviews)
1.3 (124 reviews)
Reviewer's quote

Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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No items

Thumbtack and Angies List Pros and Cons

Pros
  • Concept
  • Idea
  • Customer service
  • To see a variety of ratings
  • This is about angies list
  • Fairness to the customer
Cons
  • Lost money
  • No accountability
  • Customer service
  • Poor customer service
  • False claims
  • Not intersted in fix

Thumbtack and Angies List Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

Purchased a central boiler wood furance....dealer sold me the wrong underground pipe lied to me central boiler can not...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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5

I would never advise anyone to have protect America, you must give them 30 day notice to cancel and not just verbal...

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Thumbtack and Angies List Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Angie's list is a ripoff. The contractors you call always have someway of getting around the deals listed on angie's...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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1

Angie's list is the worst company. They have been in the red for the past 5 years(losing money) . And now it is for sale...

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Thumbtack and Angies List Latest Reviews

Recent published reviews
1

I was at fault for not being clear with what I wanted Priscilla to clean and gave a bad review that you won't let me del...

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No votes

Now I do not want to hire anyone from you.

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1.4

A thumbtack pro replied to my review and totally sabotaged my review and called me crazy and inhumane and he lied about...

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No votes

Hired a builder from Angie's list to do a home remodel. Initially work was good. Then when 2/3 of work was completed con...

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Thumbtack and Angies List Products and Services

Most reviewed product and services
  • Thumbtack Leads (663 reviews)
  • Thumbtack Customer Care (198 reviews)
  • Thumbtack Account (176 reviews)
  • Angies List Membership (163 reviews)
  • Angies List Website (52 reviews)
  • Angies List Customer Care (39 reviews)