PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Rooter and Andy OnCall as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Rooter
Andy OnCall

Mr Rooter and Andy OnCall Overview

Total reviews 73 57
Company responses 1 0
Issues resolved 2 0

Mr Rooter and Andy OnCall Consumer Ratings

Rank
32 out of 296 in Plumbing category
290 out of 1966 in Construction and Repair category
Price Affordability
38 in category
292 in category
Customer service
19 in category
224 in category
Product or Service Quality
14 in category
207 in category
Reliability
16 in category
178 in category

Mr Rooter and Andy OnCall Rating Details

Price Affordability
1 (11 reviews)
1.9 (15 reviews)
Reviewer's quote

I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate. next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need...

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...Ok, how much more is the screw going to cost me even if it's doubled in price. Little did I realize he had to go to home depot to go get the screw. 30 minutes later hes back and then tells me oh, the wax needs to be replaced as well...

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Customer service
1.6 (10 reviews)
1.3 (24 reviews)
Reviewer's quote

Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes with PVC. Charges to credit cards of $900, $700, and $800 (plus service costs and taxes that totaled over $2,400). Sections of the replaced pipe leaked immediately when installed,...

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...Poor customer service when contacted office to complain. Slow worker! DO NOT USE ANDY ONCALL!..

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Product or Service Quality
1.6 (8 reviews)
1.6 (20 reviews)
Reviewer's quote

2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed...

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He had to quit early because he mixed the entire contents and more than half of the product hardened up in his bucket! On the very first day of the job, he was over 2 hours late. The ladies in the office told me he'd be there around 8:30, but he didn't show up until around 10:30. Of course, he had...

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Reliability
1.6 (8 reviews)
1.5 (20 reviews)
Reviewer's quote

We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged...

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I needed a bathroom remodel for a small space,i was quoted a price and it was acceptable to me considering the other quotes I got.It took him a week and he did an EXCELLENT job.I have never been happier with a contracter than I am with them.This is not the first time they have done work around my...

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Mr Rooter and Andy OnCall Pros and Cons

Pros
  • Customer service reps pleasant
  • Were punctual
  • Response time
  • Professional service and quality of work
Cons
  • Quality of work
  • Terrible customer service
  • Being charged for nothing
  • Wasted my time
  • Inferior work
  • Unprofessional

Mr Rooter and Andy OnCall Most Positive Reviews

Top rated reviews
4

I needed a pressure regulator replaced. Called them, asked how much it would cost and was told they needed to to send...

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5

Had a checklist of repairs to get our house ready for market. Andy on Call not only gave me an accurate estimate but per...

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No votes
5

I needed a bathroom remodel for a small space,i was quoted a price and it was acceptable to me considering the other...

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Mr Rooter and Andy OnCall Most Critical Reviews

Lowest rated reviews
1

I called on Monday 9/22 to schedule an appointment for a non - emergency service for my first home. I was impressed...

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1

Jacksonville, Florida. Hired to replace rotten wood around the base of my house and remove old dried carpet glue from...

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1

10/4/2014 I live in NE Ohio. I had used Mr Rooter twice before with success. The service men were knowledgeable and...

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1

Won't give an estimate on work over the phone and completely rude. I would never hire this company; especially after...

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Mr Rooter and Andy OnCall Latest Reviews

Recent published reviews
1.2

Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes w...

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1

They were hired to replace a chimney cap and some wood trim. The person caulked the hole in the chimney cap and charged...

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No votes

We have used Mr Rooter for a number of years. Most recently within a few weeks they did two major and expensive jobs for...

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1.3

I used Andy OnCall for a bathroom and shower tiling job in my basement. The installer was a nice guy, but, as it turned...

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Mr Rooter and Andy OnCall Products and Services

Most reviewed product and services
  • Mr Rooter Repair (9 reviews)
  • Mr Rooter Plumbing Service (3 reviews)
  • Mr Rooter Water Heater Repair (2 reviews)
  • Andy Oncall Repair (6 reviews)
  • Andy Oncall Estimate (6 reviews)
  • Andy Oncall Customer Care (4 reviews)