PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Window World and Andersen Windows as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Window World
Andersen Windows

Window World and Andersen Windows Overview

Total reviews
916
39
Company responses
16
0
Issues resolved
13
0

Window World and Andersen Windows Consumer Ratings

Rank
33 out of 217 in Windows and Doors category
49 out of 217 in Windows and Doors category
Customer service
28 in category
29 in category
Price Affordability
28 in category
57 in category
Product or Service Quality
21 in category
39 in category
Diversity of Products or Services
32 in category
41 in category

Window World and Andersen Windows Rating Details

Customer service
1.5 (354 reviews)
1.5 (19 reviews)
Reviewer's quote

...I also had a customer service issue that is still not taken care of after many calls. Needless to say I think this company sucks..

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...Ridiculous! Although the doors are quality, customer service is NOT. We need to replace another set of doors, not sure I will go with Anderson again..

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Price Affordability
2.6 (277 reviews)
1.5 (15 reviews)
Reviewer's quote

...Yet there wasn’t any price’s at all on the spec sheet. Plus were never told it was an added cost to have color. I am not sure who made the decision to make the windows white but a red flag should have gone up to ask someone what color the windows should be...

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Just plain crap and waited 10 minutes on C S via phone with no answer. Just another example of poor quality and attitude.

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Product or Service Quality
1.9 (270 reviews)
1.1 (17 reviews)
Reviewer's quote

Window World will claim that they did finish the project, and say that the final windows are considered a service issue, as opposed to the initial installation. Yet, throughout the project of multiple mismeasures, and replacing other miscellaneous windows that were made in error, they did NOT...

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...Any one building that we come across I let them know service is everything. Don't expect Anderson to ever call or take interest once installed. Country Home Owner in a Small Town! :angry:..

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Diversity of Products or Services
2.1 (252 reviews)
1.9 (16 reviews)
Reviewer's quote

...Also they don’t know their products..

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...My house has all andersen products. I decided to go through andersen to replace/repair whatever needed fixing. Complete lack of communication, responsibility and care left me with the job not done forcing me to cancel my business with andersen windows...

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Window World and Andersen Windows Pros and Cons

Pros
  • Installation crew
  • Price
  • Look of the windows
  • Style
  • Service rep on phone was polite
  • Quality doors
Cons
  • Customer service
  • Never return phone calls
  • Customer service and quality
  • Warrantee service
  • Poor phone support by staff in philippines
  • Person wants to charge me for junk

Window World and Andersen Windows Most Positive Reviews

Top rated reviews
5

i dont know why people are bashing the company based on one store there are almost 300 stores for a reason the...

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4.7

We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we...

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5

Spring 2013 we had all the windows in our home replaced. This winter the caulking on every window cracked allowing cold...

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3.3

The phone support, outsourced to the Philippines, is very poor. Little concern for the customer-- the agent even...

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Window World and Andersen Windows Most Critical Reviews

Lowest rated reviews
1

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After...

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1

Custom built our home in 2010. One frame cracked in half after install, Fibrex material. One single hung window had...

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1

I wanted to replace 3 of my builder grade windows. The salesman that came was rude. It should have been an indication...

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1

I have been trying to reach Anderson over a cracked part on my glass slide and I have been unable to reach anyone for 2...

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Window World and Andersen Windows Latest Reviews

Recent published reviews
No votes

Screens do not keep out bugs/spiders. At night, having a light on in a room and the window open, attracts all those...

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1.4

Just plain crap and waited 10 minutes on C S via phone with no answer. Just another example of poor quality and...

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1.3

Difficulty with scheduling. Had appointment to install the windows today so I scheduled off work, and low and behold, I...

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2

I have called their corp. 5 times and asked them to stop e-mailing me. I do not want to do business with them and they...

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Window World and Andersen Windows Products and Services

Most reviewed product and services
  • Window World Window (317 reviews)
  • Window World Window Installation (193 reviews)
  • Window World Installation (73 reviews)
  • Andersen Windows Door (8 reviews)
  • Andersen Windows Window (4 reviews)
  • Andersen Windows Customer Care (4 reviews)