PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Andersen Windows and Window World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Andersen Windows
Window World

Andersen Windows and Window World Overview

Total reviews 88 1011
Company responses 0 16
Issues resolved 0 17

Andersen Windows and Window World Consumer Ratings

Rank
59 out of 431 in Windows and Doors category
41 out of 431 in Windows and Doors category
Customer service
53 in category
44 in category
Value for money
50 in category
35 in category
Product or Service Quality
53 in category
34 in category
Price Affordability
67 in category
36 in category

Andersen Windows and Window World Rating Details

Customer service
1.3
(48 reviews)
1.5
(415 reviews)
Reviewer's quote

...I tried to get help from customer service but I couldn't understand her due to her accent and the crying baby in the background. I told her to call me back on my work number, and of course, she never did. Maybe the baby needed more attention than I did..

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Nick, from your Palm Beach office has demonstrated the worst customer service Ive ever had to experience in my life. I have months and months of communication where he either doesnt reply, or promises to get back to you, and never does. I have tried to resolve this with him Directly to no avail...

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Value for money
1.7
(38 reviews)
2
(266 reviews)
Reviewer's quote

I have not in my 69 years been to store of any kind and been told the dollar value of my purchase did not qualify me to obtain products from that manufacturer. As I did not qualify to make a purchase, she left the conversation. Apparently, my purchase did not qualify me to ask questions about...

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2 - Mike, Field Supervisor, called to say Window World would order a new door but I needed to sign to release the money (I am financing). I was willing to release the $'s for the windows since they were installed but not the door. Conversation centers on what I agreed to contractually and lo and...

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Product or Service Quality
1.4
(37 reviews)
1.9
(320 reviews)
Reviewer's quote

warranty issues you pay thousands of dollars for windows and no customer service help at all, customer service gives hard time , no help whatsoever SHAME ON YOU..

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...The windows are of very good quality and look fantastic. I will recommend Window World to my friends and family. Deb M..

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Price Affordability
1.8
(37 reviews)
2.5
(326 reviews)
Reviewer's quote

...Better yet, if I sign that day with the salesman, I would get a 25% discount reducing the price to $48,390. You get a 20 year warranty. Those prices are insane...

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...The owner did refund the price of the lock. Fast forward to now and I am having a mildew problem with the supposedly doesnt mildew door. The first time I called the guy who was going to look at said it was all good without even seeing the door...

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Andersen Windows and Window World Pros and Cons

Pros
  • Supposedly a quality product and great customer service
  • Style
  • Service rep on phone was polite
  • Installation crew
  • Price
  • Look of the windows
Cons
  • Customer service
  • Warrantee service
  • Poor customer follow-up on fit of doors
  • Customer service
  • Never return phone calls
  • Customer service and quality

Andersen Windows and Window World Most Positive Reviews

Top rated reviews
4.7

c above the others in warranty service

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5

I met with their representative and was satisfied with the plan to install my new windows. The installers came when...

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4.7

We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we...

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5

The consultation for selecting and ordering my windows was quick and easy. Installation was completed as scheduled....

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Andersen Windows and Window World Most Critical Reviews

Lowest rated reviews
1

warranty issues you pay thousands of dollars for windows and no customer service help at all,
customer service gives hard...

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1

I ordered new windows from Window World of Louisville for my 2nd home on 09/10/2015. The windows I ordered were Beige w...

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1

If I could give a negative point rating I would. They are finally here after canceling last install hours after it...

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1

The salesman reminded me of a used car salesman but I had my windows installed 10 years ago and they have been great.

...

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Andersen Windows and Window World Latest Reviews

Recent published reviews
No votes

I dont even want to rate this company, they gave me seven different reasons why my storm door had an issue. I just...

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No votes

I have called customer service and havent been able to get a person on the line I keep getting redirected. My former...

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2.1

The screen sections on both storm doors will not pull down all the way. I tried to get help from customer service but I...

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No votes

We had windows and siding done about 2 years ago. There were a few issues, but they were resolved immediately and with...

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