PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pella and Andersen Windows as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pella
Andersen Windows

Pella and Andersen Windows Overview

Total reviews 291 53
Company responses 0 0
Issues resolved 1 0

Pella and Andersen Windows Consumer Ratings

Rank
47 out of 239 in Windows and Doors category
38 out of 239 in Windows and Doors category
Customer service
33 in category
31 in category
Product or Service Quality
39 in category
38 in category
Price Affordability
57 in category
37 in category
Value for money
37 in category
31 in category

Pella and Andersen Windows Rating Details

Customer service
1.4 (101 reviews)
1.4 (27 reviews)
Reviewer's quote

...Customer service blames sales. And you are stuck in the middle out the money and without the product you ordered. This company is a complete joke...

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...Can't get a rep to come out and look at them, because the customer service number has you jump thru hoops trying to keep you at bay till you give up and go away. It will probably involve lawyers in a few weeks. ..

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Product or Service Quality
1.3 (97 reviews)
1.4 (24 reviews)
Reviewer's quote

just a crap product that they sold to me as their highest quality windows and doors. What is even worse than the product is the company. My windows and doors were still under warranty and after going back and forth with the company for many months, I was told, " We will not honor the warranty, but...

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After three Andersen Renewal service providers came to measure for the windows, the wrong sized windows were ordered. All of the windows were supposed to have panes and one of the windows did not. Initially,I was promised that my custom ordered vertical blinds would be replaced...

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Price Affordability
1.7 (81 reviews)
2.1 (23 reviews)
Reviewer's quote

...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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please call me this is not rights i try to call many time no one willing to help me

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Value for money
1.5 (64 reviews)
1.8 (23 reviews)
Reviewer's quote

... I still have the two issues with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father ...

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...00 to replace the bad parts,corporate america teaches their employee's to act stupid and make as much money pushing their junk product,just say no to andersen products...

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Pella and Andersen Windows Pros and Cons

Pros
  • Dont like that they didnt even care
  • Nice looking doors
  • Recovery repair representative
  • Style
  • Service rep on phone was polite
  • Quality doors
Cons
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps
  • Customer service
  • Warrantee service
  • Poor phone support by staff in philippines

Pella and Andersen Windows Most Positive Reviews

Top rated reviews
5

They said that they would call back about the issue. They never did call back.

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4.7

c above the others in warranty service

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5

She went above and beyond to make sure I had answers to all my questions

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4.7

We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we...

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Pella and Andersen Windows Most Critical Reviews

Lowest rated reviews
1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

Custom built our home in 2010. One frame cracked in half after install, Fibrex material. One single hung window had...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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1

I have been trying to reach Anderson over a cracked part on my glass slide and I have been unable to reach anyone for 2...

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Pella and Andersen Windows Latest Reviews

Recent published reviews
No votes

We live in Central Florida and installed Pella Windows a few years ago. During this Pandemic, we discovered four of our...

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1

ALL 23 of the ANDERSON windows in my 1 year old house draft. buy another brand don't get conned into this poor product.i...

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No votes

We have spent a great deal with Pella. Over the years, as this site shows, the company could care less about customer...

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1.8

After three Andersen Renewal service providers came to measure for the windows, the wrong sized windows were ordered.
All...

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Pella and Andersen Windows Products and Services

Most reviewed product and services
  • Pella Window (87 reviews)
  • Pella Door (42 reviews)
  • Pella Door Installation (6 reviews)
  • Andersen Windows Door (8 reviews)
  • Andersen Windows Window (5 reviews)
  • Andersen Windows French Door (2 reviews)