PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pella and Andersen Windows as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pella
Andersen Windows

Pella and Andersen Windows Overview

Total reviews 386 88
Company responses 0 0
Issues resolved 1 0

Pella and Andersen Windows Consumer Ratings

Rank
61 out of 429 in Windows and Doors category
59 out of 429 in Windows and Doors category
Customer service
48 in category
53 in category
Product or Service Quality
48 in category
54 in category
Price Affordability
68 in category
67 in category
Value for money
46 in category
50 in category

Pella and Andersen Windows Rating Details

Customer service
1.4
(146 reviews)
1.3
(48 reviews)
Reviewer's quote

...Customer service says they understand how I feel. They don't. I told them they should be embarassed to work for Pella...

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...I tried to get help from customer service but I couldn't understand her due to her accent and the crying baby in the background. I told her to call me back on my work number, and of course, she never did. Maybe the baby needed more attention than I did..

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Product or Service Quality
1.5
(141 reviews)
1.4
(37 reviews)
Reviewer's quote

We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people were so great to come out yearly and perform a "Tune-Up" on our windows and doors to keep them working well. Recently we decided that our 40 year old Log Cabin was feeling very...

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...She informed me the minimum of number of windows to purchase Renewal by Anderson products was three. I was temporarily speechless. After regaining my thoughts I asked if the only other option to purchase Anderson products was at Home Depot and install on my own...

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Price Affordability
1.8
(125 reviews)
1.8
(37 reviews)
Reviewer's quote

...He told us he didnt have price for parts and that office would contact us for payment. We found this odd due to his years with company, but of course said ok. We got a message left on our phone the next day from office saying we owed them $400...

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...Better yet, if I sign that day with the salesman, I would get a 25% discount reducing the price to $48,390. You get a 20 year warranty. Those prices are insane...

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Value for money
1.7
(105 reviews)
1.7
(38 reviews)
Reviewer's quote

... tofind another company to buy windows from that is not anti consumer kigive up my constitutional rights for pella or any other company that wants a lot of my money find another company to buy windows from that is not anti consumer I will not give up my constitutional rights for pella or any other company that want...

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...I have also found out that I was sold the highest priced windows on the market, rather than ones that would have been in keeping with the age, character, and modest value of my home. I was not informed that there were lower cost options. The full price that I was quoted was $24,922...

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Pella and Andersen Windows Pros and Cons

Pros
  • Dont like that they didnt even care
  • Nice looking doors
  • When you call they come in short period of time
  • Supposedly a quality product and great customer service
  • Style
  • Service rep on phone was polite
Cons
  • Unresponsive customer service reps
  • Customer service
  • Windows are poor quality
  • Customer service
  • Warrantee service
  • Poor customer follow-up on fit of doors

Pella and Andersen Windows Most Positive Reviews

Top rated reviews
5

We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people...

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4.7

c above the others in warranty service

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5

She went above and beyond to make sure I had answers to all my questions

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4.7

We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we...

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Pella and Andersen Windows Most Critical Reviews

Lowest rated reviews
1

Purchased doors 2018. Cheap insulation material that is glued on to door falls off. This is 2nd time and for a 2" piece...

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1

warranty issues you pay thousands of dollars for windows and no customer service help at all,
customer service gives hard...

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1

We built our new home in 2006 and insisted that the contractor buy pella products. Very bad choice. Tons of problems...

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1

If I could give a negative point rating I would. They are finally here after canceling last install hours after it...

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Pella and Andersen Windows Latest Reviews

Recent published reviews
No votes

Company which has the is advertising pella windows. Took 8000 from my mother in law and Not installing our windows

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No votes

I dont even want to rate this company, they gave me seven different reasons why my storm door had an issue. I just...

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2.5

We had a very nice and experienced service Tech come out to replace a couple of sets of wheels in the bottom of our wood...

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2.1

The screen sections on both storm doors will not pull down all the way. I tried to get help from customer service but I...

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