PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Andersen Windows and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Andersen Windows
Pella

Andersen Windows and Pella Overview

Total reviews 51 289
Company responses 0 0
Issues resolved 0 1

Andersen Windows and Pella Consumer Ratings

Rank
35 out of 235 in Windows and Doors category
48 out of 235 in Windows and Doors category
Customer service
30 in category
32 in category
Price Affordability
49 in category
55 in category
Product or Service Quality
35 in category
38 in category
Diversity of Products or Services
31 in category
43 in category

Andersen Windows and Pella Rating Details

Customer service
1.5 (26 reviews)
1.4 (101 reviews)
Reviewer's quote

...Never order the screen door - it is so cheap!!! Also, the customer service is horrible. They literally never get back to you unless you call them daily and when you get them to come out they don't ever follow-up like they said they would. I will never but Andersen again..

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...Customer service blames sales. And you are stuck in the middle out the money and without the product you ordered. This company is a complete joke...

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Price Affordability
2 (22 reviews)
1.7 (81 reviews)
Reviewer's quote

please call me this is not rights i try to call many time no one willing to help me

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...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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Product or Service Quality
1.5 (22 reviews)
1.3 (97 reviews)
Reviewer's quote

...Their quality has obviously not held up to the level of their reputation..

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just a crap product that they sold to me as their highest quality windows and doors. What is even worse than the product is the company. My windows and doors were still under warranty and after going back and forth with the company for many months, I was told, " We will not honor the warranty, but...

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Diversity of Products or Services
2 (22 reviews)
1.9 (53 reviews)
Reviewer's quote

...Good products just do not deal with company or support line direct!..

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...with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father of two successful daughters a beautiful wife...

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Andersen Windows and Pella Pros and Cons

Pros
  • Style
  • Service rep on phone was polite
  • Quality doors
  • Dont like that they didnt even care
  • Nice looking doors
  • Recovery repair representative
Cons
  • Customer service
  • Warrantee service
  • Poor phone support by staff in philippines
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps

Andersen Windows and Pella Most Positive Reviews

Top rated reviews
4.7

c above the others in warranty service

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5

They said that they would call back about the issue. They never did call back.

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4.7

We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we...

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5

She went above and beyond to make sure I had answers to all my questions

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Andersen Windows and Pella Most Critical Reviews

Lowest rated reviews
1

Custom built our home in 2010. One frame cracked in half after install, Fibrex material. One single hung window had...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

I have been trying to reach Anderson over a cracked part on my glass slide and I have been unable to reach anyone for 2...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Andersen Windows and Pella Latest Reviews

Recent published reviews
2.2

please call me this is not rights i try to call many time no one willing to help me

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1.3

Hello Justice - with regards to installation of the window - we are opting to do the install ourselves. Several notes:
1)...

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1.6

we bought a lot of window and the sales man never told us are blind will not going to fit on the window call the...

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No votes

Waited two weeks for the appointment, no confirmation call and no show.......can't get through to anyone, hours are not...

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Andersen Windows and Pella Products and Services

Most reviewed product and services
  • Andersen Windows Door (8 reviews)
  • Andersen Windows Window (5 reviews)
  • Andersen Windows French Door (2 reviews)
  • Pella Window (86 reviews)
  • Pella Door (42 reviews)
  • Pella Door Installation (6 reviews)