PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeld Wen and Andersen Windows as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeld Wen
Andersen Windows

Jeld Wen and Andersen Windows Overview

Total reviews 226 53
Company responses 0 0
Issues resolved 4 0

Jeld Wen and Andersen Windows Consumer Ratings

Rank
54 out of 239 in Windows and Doors category
38 out of 239 in Windows and Doors category
Product or Service Quality
41 in category
38 in category
Customer service
37 in category
31 in category
Value for money
40 in category
31 in category
Warranty
39 in category
28 in category

Jeld Wen and Andersen Windows Rating Details

Product or Service Quality
1.3 (120 reviews)
1.4 (24 reviews)
Reviewer's quote

...Does not sound like a quality door..

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...buy another brand don't get conned into this poor product. installed correctly per the company web site. can't deny the poor sealing ability of the window on that...

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Customer service
1.2 (115 reviews)
1.4 (27 reviews)
Reviewer's quote

...The absolute worst customer service, you have to send multiple emails and make multiple phone calls and waste countless hours on getting any response from them..

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...Never order the screen door - it is so cheap!!! Also, the customer service is horrible. They literally never get back to you unless you call them daily and when you get them to come out they don't ever follow-up like they said they would. I will never but Andersen again..

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Value for money
1.5 (106 reviews)
1.8 (23 reviews)
Reviewer's quote

...I am losing money and sleep. JELD-WEN is a massive production machine with no heart for their customers or their own employees based on reviews. Home Depot employees have no motivation or power to intervene even tho they sell the doors..

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I thought to myself: I have waited patiently for these windows to arrive and they are wrong, I have paid more than half of the money that is due on the windows for a down payment, I was promised that my custom vertical blinds would be replaced in the same manner that they were installed and now...

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Warranty
1.2 (100 reviews)
1.7 (23 reviews)
Reviewer's quote

...Well in about June they said the warranty for labor had expired and they could send out some parts. It is now September and they will not respond to any emails for support. We spent over 20K on windows one of which is going to be totally ruined soon...

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c above the others in warranty service..

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Jeld Wen and Andersen Windows Pros and Cons

Pros
  • Price
  • Nice looking door
  • Cheap crap
  • Style
  • Service rep on phone was polite
  • Quality doors
Cons
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Lack of problem resolution
  • Customer service
  • Warrantee service
  • Poor phone support by staff in philippines

Jeld Wen and Andersen Windows Most Positive Reviews

Top rated reviews
5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

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4.7

c above the others in warranty service

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4.8

I bought this door at lows and Im missing the lock on the French door, do you want me to return the door at lows or...

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4.7

We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we...

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Jeld Wen and Andersen Windows Most Critical Reviews

Lowest rated reviews
1

I PURCHASED A JELD WEN DOOR FROM HD IT WAS 1.5 MONTHS LATE FROM DELIVERY DATE . WHEN DOOR DID ARRIVE IT WAS COVERED IN...

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1

Custom built our home in 2010. One frame cracked in half after install, Fibrex material. One single hung window had...

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1

I purchased a JELD-WEN fiberglass exterior front door from Bay Area Molding & Door which installed the door for me i...

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1

I have been trying to reach Anderson over a cracked part on my glass slide and I have been unable to reach anyone for 2...

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Jeld Wen and Andersen Windows Latest Reviews

Recent published reviews
No votes

Lowe's has been telling us they will send a representative out but no one has called yet. When I said I might have to...

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1

ALL 23 of the ANDERSON windows in my 1 year old house draft. buy another brand don't get conned into this poor product.i...

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1

Installed this expensive door, hoping to integrate the dog door into the slider for a better seal. But the flap on the d...

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1.8

After three Andersen Renewal service providers came to measure for the windows, the wrong sized windows were ordered.
All...

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Jeld Wen and Andersen Windows Products and Services

Most reviewed product and services
  • Jeld Wen Door (83 reviews)
  • Jeld Wen Window (39 reviews)
  • Jeld Wen French Door (9 reviews)
  • Andersen Windows Door (8 reviews)
  • Andersen Windows Window (5 reviews)
  • Andersen Windows French Door (2 reviews)