PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Andersen Windows and Jeld Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Andersen Windows
Jeld Wen

Andersen Windows and Jeld Wen Overview

Total reviews
41
209
Company responses
0
0
Issues resolved
0
3

Andersen Windows and Jeld Wen Consumer Ratings

Rank
50 out of 222 in Windows and Doors category
56 out of 222 in Windows and Doors category
Customer service
28 in category
36 in category
Diversity of Products or Services
39 in category
40 in category
Product or Service Quality
39 in category
37 in category
Price Affordability
57 in category
30 in category

Andersen Windows and Jeld Wen Rating Details

Customer service
1.5 (20 reviews)
1.2 (106 reviews)
Reviewer's quote

...Never order the screen door - it is so cheap!!! Also, the customer service is horrible. They literally never get back to you unless you call them daily and when you get them to come out they don't ever follow-up like they said they would. I will never but Andersen again..

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Given the extremely low quality, coupled with the abysmal customer service, my advice is, if given a choice, Run, don't walk away from Jeld-Wen windows! In a previous home, we replaced 31 windows with products made by Amerimax. They are outstanding! Solid construction, very Low-E glass, excellent...

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Diversity of Products or Services
1.9 (17 reviews)
1.9 (64 reviews)
Reviewer's quote

...My house has all andersen products. I decided to go through andersen to replace/repair whatever needed fixing. Complete lack of communication, responsibility and care left me with the job not done forcing me to cancel my business with andersen windows...

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...This is a huge company that sells Airlite, Stegbar, and many many other new build related products. The parent company is called Jeld Wen. If you see this company on a web site you're looking at, run for your life...

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Product or Service Quality
1.1 (18 reviews)
1.2 (109 reviews)
Reviewer's quote

...Just another example of poor quality and attitude..

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...After sales service is silent, non existent and I'm stuck with the mess. This has gone on for 2 years but was reported shortly after delivery. Lowes rep took pictures...

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Price Affordability
1.4 (16 reviews)
2.2 (84 reviews)
Reviewer's quote

No keys for storm door lock. When I called it was overseas customer service. All they wanted was to have me give them the Serial Number, no where on box I could see as I took pictures of box and door lock kit. All I was missing were the keys. Now I have to find receipt, SN for the door and they may...

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Purchased four sets of high end Jeld-Wen patio doors at a price tag of about 7000 each. The door handles are constantly coming loose..

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Andersen Windows and Jeld Wen Pros and Cons

Pros
  • Style
  • Service rep on phone was polite
  • Quality doors
  • Price
  • Nice looking door
  • Inexpensive
Cons
  • Warrantee service
  • Poor phone support by staff in philippines
  • Poor customer follow-up on fit of doors
  • Non existent customer service
  • Lack of care or concern for customer new business
  • Lack of problem resolution

Andersen Windows and Jeld Wen Most Positive Reviews

Top rated reviews
4.7

We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we...

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5

My window of 4 years began to condinsate on the inside.i called customer service and after a short wait the very nice...

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3.3

The phone support, outsourced to the Philippines, is very poor. Little concern for the customer-- the agent even...

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4.5

I had Jeld-Weld windows installed in my entire house. Using a company from southern Iowa. Can not remember the name....

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Andersen Windows and Jeld Wen Most Critical Reviews

Lowest rated reviews
1

Custom built our home in 2010. One frame cracked in half after install, Fibrex material. One single hung window had...

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1

I PURCHASED A JELD WEN DOOR FROM HD IT WAS 1.5 MONTHS LATE FROM DELIVERY DATE . WHEN DOOR DID ARRIVE IT WAS COVERED IN...

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1

I have been trying to reach Anderson over a cracked part on my glass slide and I have been unable to reach anyone for 2...

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1

I purchased a JELD-WEN fiberglass exterior front door from Bay Area Molding & Door which installed the door for me i...

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Andersen Windows and Jeld Wen Latest Reviews

Recent published reviews
2.3

Bought a very expensive French door. The door is beautiful and the installers were excellent. However, the fit is...

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3.1

Over the course of 9 months, we ordered a Jeld-Wen door through home depot. The first time the installer came to our...

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2.5

No keys for storm door lock. When I called it was overseas customer service. All they wanted was to have me give them...

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3.2

Window is cracked needs replaced

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Andersen Windows and Jeld Wen Products and Services

Most reviewed product and services
  • Andersen Windows Door (8 reviews)
  • Andersen Windows Customer Care (4 reviews)
  • Andersen Windows Window (4 reviews)
  • Jeld Wen Door (80 reviews)
  • Jeld Wen Window (37 reviews)
  • Jeld Wen Customer Care (13 reviews)