Ancestry vs Suddenlink

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Ancestry

Professional Services
  • 0 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $14.9K CLAIMED LOSSES
  • $646 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Old version 9
  • Fact that this was a wonderful hobby 3
  • This used to be a wonderful hobby 3
  • Census 2
  • Search 2

Customers don't like

  • Customer service7
  • Old version phased out6
  • New format5
  • Refusal to accomodate client base4
  • Service4

Products by Ancestry

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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 971 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 9
  • Ease of payment 6
  • Fast when it works 6
  • Internet 5
  • Easy setup 4

Customers don't like

  • Customer service30
  • Raising prices14
  • Channel loss11
  • Internet speed9
  • Unreliable service8

Products by Suddenlink

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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