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Ancestry

Professional Services
  • 0 ISSUES RESOLVED
  • 123 TOTAL REVIEWS
  • $15.6K CLAIMED LOSSES
  • $539 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Old version 8
  • Fact that this was a wonderful hobby 3
  • This used to be a wonderful hobby 3
  • Census 2
  • Search 2

Customers don't like

  • Old version phased out6
  • Customer service6
  • New format5
  • Refusal to accomodate client base5
  • Service4
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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 1107 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 9
  • Ease of payment 6
  • Fast when it works 6
  • Easy setup 5
  • Internet speed 3

Customers don't like

  • Customer service33
  • Raising prices14
  • Channel loss11
  • Internet speed9
  • No popular channels8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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