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Ancestry

Professional Services
  • 0 ISSUES RESOLVED
  • 126 TOTAL REVIEWS
  • $16.7K CLAIMED LOSSES
  • $539 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Old version 9
  • Fact that this was a wonderful hobby 4
  • This used to be a wonderful hobby 3
  • Search 2
  • Variety of records available 2

Customers don't like

  • Anything about this site4
  • New format3
  • Service3
  • Poor programing changes2
  • Refusal to accomodate client base2
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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 1124 TOTAL REVIEWS
  • $580K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 10
  • Ease of payment 6
  • Fast when it works 6
  • Easy setup 5
  • Internet 5

Customers don't like

  • Raising prices10
  • Customer service10
  • Internet speed5
  • Shady practices5
  • No popular channels5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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