PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RootsMagic and Ancestry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RootsMagic
Ancestry

RootsMagic and Ancestry Overview

Total reviews 0 361
Company responses 0 0
Issues resolved 0 1

RootsMagic and Ancestry Consumer Ratings

Rank
61 out of 77 in Background and People Search category
19 out of 77 in Background and People Search category
Customer service
No votes
14 in category
Website
No votes
15 in category
Product or Service Quality
No votes
14 in category
Reliability
No votes
14 in category

RootsMagic and Ancestry Rating Details

Customer service
No votes
1.4 (155 reviews)
Reviewer's quote

No items

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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Website
No votes
1.7 (140 reviews)
Reviewer's quote

No items

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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Product or Service Quality
No votes
1.4 (140 reviews)
Reviewer's quote

No items

...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

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Reliability
No votes
1.3 (126 reviews)
Reviewer's quote

No items

I'm up set because I had to pay to get my old phone on to be able to use my account. No one could help me. I would have had to start all over

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RootsMagic and Ancestry Pros and Cons

Pros
No votes
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
Cons
No votes
  • Customer service
  • Service
  • New format

RootsMagic and Ancestry Most Positive Reviews

Top rated reviews
No votes
5

I just like to cancel. I cant aford to pay that amount. BUDGET

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No votes
5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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RootsMagic and Ancestry Most Critical Reviews

Lowest rated reviews
No votes
1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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No votes
1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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RootsMagic and Ancestry Latest Reviews

Recent published reviews
No votes
No votes

No one is responding and I am very mad.

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No votes
No votes

I never subscribed to this at all and I dont know how my info got on ancestry.

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RootsMagic and Ancestry Products and Services

Most reviewed product and services
No votes
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Genealogy Record (29 reviews)