PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and RootsMagic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
RootsMagic

Ancestry and RootsMagic Overview

Total reviews 361 0
Company responses 0 0
Issues resolved 1 0

Ancestry and RootsMagic Consumer Ratings

Rank
19 out of 76 in Background and People Search category
61 out of 76 in Background and People Search category
Customer service
14 in category
No votes
Product or Service Quality
14 in category
No votes
Website
15 in category
No votes
Reliability
14 in category
No votes

Ancestry and RootsMagic Rating Details

Customer service
1.4 (155 reviews)
No votes
Reviewer's quote

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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No items

Product or Service Quality
1.4 (140 reviews)
No votes
Reviewer's quote

...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

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No items

Website
1.7 (140 reviews)
No votes
Reviewer's quote

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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No items

Reliability
1.3 (126 reviews)
No votes
Reviewer's quote

I'm up set because I had to pay to get my old phone on to be able to use my account. No one could help me. I would have had to start all over

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No items

Ancestry and RootsMagic Pros and Cons

Pros
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
No votes
Cons
  • Customer service
  • Service
  • New format
No votes

Ancestry and RootsMagic Most Positive Reviews

Top rated reviews
5

I just like to cancel. I cant aford to pay that amount. BUDGET

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No votes
5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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No votes

Ancestry and RootsMagic Most Critical Reviews

Lowest rated reviews
1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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No votes
1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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No votes

Ancestry and RootsMagic Latest Reviews

Recent published reviews
No votes

No one is responding and I am very mad.

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No votes
No votes

I never subscribed to this at all and I dont know how my info got on ancestry.

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No votes

Ancestry and RootsMagic Products and Services

Most reviewed product and services
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Genealogy Record (29 reviews)