PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyHeritage and Ancestry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyHeritage
Ancestry

MyHeritage and Ancestry Overview

Total reviews
44
348
Company responses
0
0
Issues resolved
0
1

MyHeritage and Ancestry Consumer Ratings

Rank
8 out of 72 in Background and People Search category
19 out of 72 in Background and People Search category
Customer service
No votes
13 in category
Value for money
No votes
12 in category
Website
No votes
11 in category
Diversity of Products or Services
No votes
15 in category

MyHeritage and Ancestry Rating Details

Customer service
No votes
1.4 (151 reviews)
Reviewer's quote

...I reached out to customer service email and got a reply from Mark, " I am sorry to hear about the issue you are having". "if you have any further questions, please feel free to reply"...

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...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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Value for money
No votes
1.3 (121 reviews)
Reviewer's quote

The customers are who add value to the website with all the information that is registered into the system. This is what attracts new customers. With this terrible service that tries to make the customer silly all the time with this price game (ridiculous strategy of throwing the price up and then...

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Apparently a refund of the only money I have during this pandemic is very hard to do. I cant even feed my child because you wanna steal money from me..

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Website
No votes
1.7 (138 reviews)
Reviewer's quote

I signed up for the Premium Account of MyHeritage and worked with the Website as well as the Family Tree Builder on MyDesktop. I haven chosen MyHeritage because I believe the Software is slightly better then competitors and that you better exchange Family Trees with the included Export functions....

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I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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Diversity of Products or Services
No votes
1.6 (114 reviews)
Reviewer's quote

I cant recommend MyHeritage site and services in any means. Their customers service is unprofessional, with very nasty and disgusting behaviour, NEVER able to help. The internal customer service will never solve serious problem if there appears one...

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...After 10 years of this nonsense the final kick in the rear to get off their subpar services is when I saw that they had pulled their ads from conservative sites in deference to the liberal outrage manufacturing machines. Good riddance Ancestry!..

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MyHeritage and Ancestry Pros and Cons

Pros
  • Plenty of information
  • Original service
  • Lots of information about ancestors
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
Cons
  • Scam behaviour
  • Anti-customer attitude
  • Price
  • Customer service
  • Service
  • New format

MyHeritage and Ancestry Most Positive Reviews

Top rated reviews
5

Eine unkomplizierte und kompetente Unterstützung für ein gekauftes DNA-Kit das wir versehentlich von einer Person zweima...

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5

I just like to cancel. I cant aford to pay that amount. BUDGET

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5

After I paid for the upgrade to Complete, I found out that the wrong family tree was upgrade (an old test version).
One s...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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MyHeritage and Ancestry Most Critical Reviews

Lowest rated reviews
1

I went to fill in some recently found information regarding my family tree, and saw that my ex-wife was niw running the...

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1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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1

The media, Trading Standards and Police with the aid of Consumer Groups are looking into this dodgy company

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1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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MyHeritage and Ancestry Latest Reviews

Recent published reviews
1

I cant contact, anyone. I even tried the email, witch really pissed me off because they did send a order number and...

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No votes

Disconnected from your end thank you

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1

did 14 day trial and was automatically subscribed for 6 months.No email notifying me of the 14 day trial ending. Called...

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1

Apparently a refund of the only money I have during this pandemic is very hard to do. I cant even feed my child because...

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MyHeritage and Ancestry Products and Services

Most reviewed product and services
  • Myheritage Customer Care (8 reviews)
  • Myheritage Account (5 reviews)
  • Myheritage Genealogy Record (4 reviews)
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Customer Care (29 reviews)