Ancestry vs MyHeritage
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and MyHeritage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Ancestry and MyHeritage Overview
Total reviews | 510 | 399 |
Company responses | 0 | 0 |
Issues resolved | 7 | 32 |
Ancestry and MyHeritage Consumer Ratings
Ancestry and MyHeritage Rating Details
Ancestry and MyHeritage Pros and Cons
- Old version
- This used to be a wonderful hobby
- Fact that this was a wonderful hobby
- Plenty of information
- Ancestry information
- Lots of information about ancestors
- Customer service
- Service
- New format
- Scam behaviour
- Anti-customer attitude
- Scam behavior
Ancestry and MyHeritage Most Positive Reviews
Wife was in an accident a couple of years ago that lead her to be disabled, caused financial problems so I contacted...
good evening
sorry for the trouble. I have a problem with your application. a month ago I created an account here, but I...
I Never Got My Dna Ancestry And Force Them To Give Me My Refund.
pls i need you help because my mom searched for her real familly and now we are find close ralashionpship of my mom but...
Ancestry and MyHeritage Most Critical Reviews
i have changed nothing on my end. suddenly i could no longer sign in. i would right click and open site in new window...
i have sent a dna case to my cousin oversea when he received the result i was shocked that his name didnt show up on my...
Would have given this zero if possible. Signed up for the free 14 day trial. Cancelled 2 days before the end. Today I...
On 1/7/2021 made credit card payment of $149.50 for Premium Plus, but have never been able to access the site. Customer...
Ancestry and MyHeritage Latest Reviews
Sent my DNA test to: Shannon free zone Barrack street V 14 HN40 Shannon Ireland rep.
Have U reisive it ? Where can I find...
I have been charged automatically Cad 350 in December for a service that I have never used. And another Cad 250 in 2022....
I have been unsuccessful in finding a way to cancel my monthly subscription! They do not make it easy to find a way to c...
Hello my name is Honey Duncan I have two DNA kits that were sent back to the sender due to an insufficient address. I...
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Product or Service Quality
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I have something else to compare
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Terrible
Product or Service Quality
Good
Because of a very recent, quite extensive, bit of help that MyHeritage gave, I now give them a higher customer service rating
Product or Service Quality
Ancestry still has a larger database. Also, they are ThruLines feature hey Siri helpful and building a database.
I have something else to compare
I do have to give some extra kudos to MyHeritage.
They really did work on my problem this time specifically providing me with detailed information on how to fix my problem.
They even included screenshots to show what to do. Excellent service.
Ancestry slightly better. It has a texting AI assistant.
Also more matches.
Product or Service Quality
Ancestry definitely. If you get a duplicate in Ancestry, you can merge the records.
Not in MyHeritage.
However, I think you need all of them if you’re tracking for an adoptee. Ancestry, MyHeritage, 23andme, FamilyTreeDNA, Gedmatch.
I have something else to compare
Ancestry’s ThruLines is very helpful.
How would you compare Ancestry vs MyHeritage?
I never signed up for MyHeritage and I being charged for it and I can’t find out how to get rid of it
My Heritage is slightly better
Ancestry is way better, you can’t even get ahold of any1 at my heritage unless you hv a subscription
Product or Service Quality
Having completed dna process with either, so can’t really say