PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and MyHeritage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
MyHeritage

Ancestry and MyHeritage Overview

Total reviews 510 399
Company responses 0 0
Issues resolved 7 32

Ancestry and MyHeritage Consumer Ratings

Rank
19 out of 116 in Background and People Search category
18 out of 116 in Background and People Search category
Customer service
19 in category
13 in category
Product or Service Quality
21 in category
16 in category
Website
19 in category
18 in category
Value for money
19 in category
14 in category

Ancestry and MyHeritage Rating Details

Customer service
1.5
(217 reviews)
1.8
(163 reviews)
Reviewer's quote

Spent time with their customer service since I did not receive any type of cancel confirmation either time. They say they never got the original cancel, said that the one today did got through even though I did not get an email. The agent resent the email from a different email address which I did...

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...Shouldve stuck with Ancestry get better customer service Ive not been able to get any customer service at all..

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Product or Service Quality
1.6
(196 reviews)
1.8
(142 reviews)
Reviewer's quote

...The customer service reps are Indian and I can hardly understand them and they really don't understand anything about genealogy research nor do they seem to care..

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...Also you owed me two DNA-kits, which were lost for my husband and daughter, you charged money for them and never sent results,I am unsatisfied of your service! Please reimburse my money and I dont want to have nothing with your...

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Website
1.9
(193 reviews)
1.9
(142 reviews)
Reviewer's quote

...Desperately, I tried to contact them through a website called 'Pissed Consumer' who, after trying on my behalf, responded with this: "We are sorry to bring the bad news to you. Looks like Ancestry received but decided not to read and act upon your message. " Absolutely disgusting...

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When I was not unable to find anything on my family on your website. I asked and called to have my account canceled, why are you trying to charge my card a $100 a $141? I asked how to cancel my my account if you try to use my card again. I will Sue for trying to use my credit card...

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Value for money
1.6
(181 reviews)
1.8
(142 reviews)
Reviewer's quote

...I want my money back. I signed up for the free trial and forgot to take my card off. When you smacked me with a month's bill I hit the unsubscribe button and then was informed I'd have to pay for this privilege...

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I rang about my dna kit and never got any results and I paid money on the 28th of February and it is taken from my bank but waiting on you to grab it and would appreciate a:a reply or b:a refund I really was wanting to do my dna as I am trying to find my family. Please look into this very carefully...

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Ancestry and MyHeritage Pros and Cons

Pros
  • Old version
  • This used to be a wonderful hobby
  • Fact that this was a wonderful hobby
  • Plenty of information
  • Ancestry information
  • Lots of information about ancestors
Cons
  • Customer service
  • Service
  • New format
  • Scam behaviour
  • Anti-customer attitude
  • Scam behavior

Ancestry and MyHeritage Most Positive Reviews

Top rated reviews
5

Wife was in an accident a couple of years ago that lead her to be disabled, caused financial problems so I contacted...

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5

good evening
sorry for the trouble. I have a problem with your application. a month ago I created an account here, but I...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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5

pls i need you help because my mom searched for her real familly and now we are find close ralashionpship of my mom but...

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Ancestry and MyHeritage Most Critical Reviews

Lowest rated reviews
1

i have changed nothing on my end. suddenly i could no longer sign in. i would right click and open site in new window...

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1

i have sent a dna case to my cousin oversea when he received the result i was shocked that his name didnt show up on my...

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1

Would have given this zero if possible. Signed up for the free 14 day trial. Cancelled 2 days before the end. Today I...

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1

On 1/7/2021 made credit card payment of $149.50 for Premium Plus, but have never been able to access the site. Customer...

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Ancestry and MyHeritage Latest Reviews

Recent published reviews
No votes

Sent my DNA test to: Shannon free zone Barrack street V 14 HN40 Shannon Ireland rep.
Have U reisive it ? Where can I find...

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No votes

I have been charged automatically Cad 350 in December for a service that I have never used. And another Cad 250 in 2022....

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1.6

I have been unsuccessful in finding a way to cancel my monthly subscription! They do not make it easy to find a way to c...

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1

Hello my name is Honey Duncan I have two DNA kits that were sent back to the sender due to an insufficient address. I...

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