PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and MyHeritage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
MyHeritage

Ancestry and MyHeritage Overview

Total reviews
348
45
Company responses
0
0
Issues resolved
1
0

Ancestry and MyHeritage Consumer Ratings

Rank
19 out of 72 in Background and People Search category
8 out of 72 in Background and People Search category
Customer service
15 in category
3 in category
Website
13 in category
4 in category
Product or Service Quality
14 in category
4 in category
Reliability
15 in category
3 in category

Ancestry and MyHeritage Rating Details

Customer service
1.4 (151 reviews)
2.7 (26 reviews)
Reviewer's quote

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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...I reached out to customer service email and got a reply from Mark, " I am sorry to hear about the issue you are having". "if you have any further questions, please feel free to reply"...

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Website
1.7 (138 reviews)
2.8 (23 reviews)
Reviewer's quote

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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I signed up for the Premium Account of MyHeritage and worked with the Website as well as the Family Tree Builder on MyDesktop. I haven chosen MyHeritage because I believe the Software is slightly better then competitors and that you better exchange Family Trees with the included Export functions....

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Product or Service Quality
1.4 (136 reviews)
2.5 (20 reviews)
Reviewer's quote

...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

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com) was adamant about repairing the mistake they made, with a rude and unprepared service. I have been a customer of this tool for a long time, with hundreds of records from various families that I found after a lot of research. The customers are who add value to the website with all the...

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Reliability
1.3 (122 reviews)
2.6 (21 reviews)
Reviewer's quote

Not Ancestry DNA's fault. Relative who sexually abused me used Ancestry DNA. Somehow he found my current address; however, changed my name decades ago. So be careful if you had any harm you in the past from criminal; they will use census records and online databases to find where you live and...

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I cant contact, anyone. I even tried the email, witch really pissed me off because they did send a order number and then directed me to a bunch of help questions, that I'd all ready looked at before I started this nightmare. all I want is to talk to someone to help me repair my login site. I even...

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Ancestry and MyHeritage Pros and Cons

Pros
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
  • Plenty of information
  • Original service
  • Lots of information about ancestors
Cons
  • Customer service
  • Service
  • New format
  • Scam behaviour
  • Anti-customer attitude
  • Price

Ancestry and MyHeritage Most Positive Reviews

Top rated reviews
5

I just like to cancel. I cant aford to pay that amount. BUDGET

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5

Eine unkomplizierte und kompetente Unterstützung für ein gekauftes DNA-Kit das wir versehentlich von einer Person zweima...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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5

After I paid for the upgrade to Complete, I found out that the wrong family tree was upgrade (an old test version).
One s...

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Ancestry and MyHeritage Most Critical Reviews

Lowest rated reviews
1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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1

I went to fill in some recently found information regarding my family tree, and saw that my ex-wife was niw running the...

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1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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1

The media, Trading Standards and Police with the aid of Consumer Groups are looking into this dodgy company

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Ancestry and MyHeritage Latest Reviews

Recent published reviews
No votes

Disconnected from your end thank you

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1

i have sent a dna case to my cousin oversea when he received the result i was shocked that his name didnt show up on my...

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1

Apparently a refund of the only money I have during this pandemic is very hard to do. I cant even feed my child because...

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1

I cant contact, anyone. I even tried the email, witch really pissed me off because they did send a order number and...

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Ancestry and MyHeritage Products and Services

Most reviewed product and services
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Customer Care (29 reviews)
  • Myheritage Customer Care (8 reviews)
  • Myheritage Account (5 reviews)
  • Myheritage Genealogy Record (4 reviews)