PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and Goanimate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
Goanimate

Ancestry and Goanimate Overview

Total reviews 361 37
Company responses 0 0
Issues resolved 1 0

Ancestry and Goanimate Consumer Ratings

Rank
19 out of 76 in Background and People Search category
69 out of 655 in Entertainment category
Customer service
13 in category
58 in category
Website
14 in category
68 in category
Product or Service Quality
13 in category
45 in category
Value for money
15 in category
65 in category

Ancestry and Goanimate Rating Details

Customer service
1.4 (155 reviews)
1.8 (19 reviews)
Reviewer's quote

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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I have been a loyal customer on Goanimate for Schools for many years. However, the CEO of the said website, Alvin Hung, suddenly decides to delete all of the amazing themes we have been using, so the website can "upgrade" to HTML 5. Instead, they give us a very poorly animated, poorly drawn, and...

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Website
1.7 (140 reviews)
2.5 (20 reviews)
Reviewer's quote

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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A long while back I submitted a very useful suggestion to the website to help get even the lesser fortunate to use their site for fun. I gave the suggestion on the 5th of January of this year. It's been months now and instead of my suggestion being implemented, it's been ignored...

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Product or Service Quality
1.4 (140 reviews)
2.5 (11 reviews)
Reviewer's quote

...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

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Bring back all the old voices and eric and jennifer voices and the voiceforge voices and non business themes and list and unpatch all the old character creators and all the extended actions

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Value for money
1.4 (126 reviews)
2 (11 reviews)
Reviewer's quote

...com guilty of taking money under false pretenses, and False Advertising. They also told me there was no record of my family tree, which is just another lie on their part..

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...I wish membership don't cost too much money just like goplus. ..

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Ancestry and Goanimate Pros and Cons

Pros
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
  • When goanimate had good themes
  • Easy to use tools
  • How good the website is if you can get past prices
Cons
  • Customer service
  • Service
  • New format
  • Poor customer service
  • No personal use available
  • Greediness

Ancestry and Goanimate Most Positive Reviews

Top rated reviews
5

I just like to cancel. I cant aford to pay that amount. BUDGET

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5

I cannot sign in and I can not get comedy world

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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5

Bring back all the old voices and eric and jennifer voices and the voiceforge voices and non business themes and list...

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Ancestry and Goanimate Most Critical Reviews

Lowest rated reviews
1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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1

The CEO of GoAnimate, Alvin Hung, is destroying his own website by removing features! In 2007 when he created GoAnimate...

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1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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1

Goanimate has been a creative online tool, and that was what it was meant to be from the day it first came online. hundr...

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Ancestry and Goanimate Latest Reviews

Recent published reviews
No votes

No one is responding and I am very mad.

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No votes

Can you please come back? Alvin Hung has changed GoAnimate to Vyond! Tell him to bring GoAnimate back, okay? And tell...

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No votes

I never subscribed to this at all and I dont know how my info got on ancestry.

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No votes

Can you bring back the voiceforge voices including the Eric & Jennifer Voices and bring back all the non business...

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Ancestry and Goanimate Products and Services

Most reviewed product and services
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Genealogy Record (29 reviews)
  • Goanimate Website (10 reviews)
  • Goanimate Graphics Software (8 reviews)
  • Goanimate Account (3 reviews)