PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and Goanimate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
Goanimate

Ancestry and Goanimate Overview

Total reviews
338
37
Company responses
0
0
Issues resolved
1
0

Ancestry was first mentioned on PissedConsumer on Jan 26, 2009 and since then this brand received 338 reviews. It is 301 reviews more than Goanimate received since Sep 29, 2014.

Ancestry and Goanimate Consumer Ratings

Rank
17 out of 77 in Background and People Search category
68 out of 1247 in Entertainment category
Customer service
12 in category
61 in category
Website
11 in category
76 in category
Product or Service Quality
13 in category
43 in category

Ancestry and Goanimate Rating Details

Customer service
1.4 (149 reviews)
1.8 (19 reviews)
Reviewer's quote

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

PissedConsumer1574655

I have been a loyal customer on Goanimate for Schools for many years. However, the CEO of the said website, Alvin Hung, suddenly decides to delete all of the amazing themes we have been using, so the website can "upgrade" to HTML 5. Instead, they give us a very poorly animated, poorly drawn, and...

PissedConsumer883182
Website
1.7 (137 reviews)
2.5 (20 reviews)
Reviewer's quote

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

John a

A long while back I submitted a very useful suggestion to the website to help get even the lesser fortunate to use their site for fun. I gave the suggestion on the 5th of January of this year. It's been months now and instead of my suggestion being implemented, it's been ignored...

Kellon
Product or Service Quality
1.4 (135 reviews)
2.5 (11 reviews)
Reviewer's quote

MY FAMILY IS FROM SPAIN-I had their names, Date of birth,where they where born, ,etc.. THEY NEVER FOUND WHEN AND WHERE THEY ENTERED THE USA- NO SHIP MANIFEST-NOTHING--I HAD TO ENTER WHAT I KNEW-I HAD THEIR NAMES, DATE OF BIRTH, WHERE THEY BORN, SPOUSES NAMES, CHILDREN ;S NAMES, ETC., ANCESTORY.COM...

Olga m

GoAnimate was a website where you could create your own videos and animations. I signed up for one of the themes they had, Comedy World, which looked very similar to the popular comedy show, Family Guy. I immeadiately was using this great theme to make classroom comedy shorts that taught science...

PissedConsumer892687

Ancestry and Goanimate Pros and Cons

Pros
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
  • When goanimate had good themes
  • Easy to use tools
  • How good the website is if you can get past prices
Cons
  • Customer service
  • Service
  • New format
  • Poor customer service
  • No personal use available
  • Greediness

Ancestry and Goanimate Most Positive Reviews

Top rated reviews
5

I just like to cancel. I cant aford to pay that amount. BUDGET

5

I cannot sign in and I can not get comedy world

Ancestry and Goanimate Most Critical Reviews

Lowest rated reviews
1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

1

The CEO of GoAnimate, Alvin Hung, is destroying his own website by removing features! In 2007 when he created GoAnimate...

Ancestry and Goanimate Latest Reviews

Recent published reviews
4

Not Ancestry DNA's fault. Relative who sexually abused me used Ancestry DNA. Somehow he found my current address;...

Read all 338 reviews

Can you please come back? Alvin Hung has changed GoAnimate to Vyond! Tell him to bring GoAnimate back, okay? And tell...

Read all 37 reviews

Ancestry and Goanimate Products and Services

Most reviewed product and services
  • Ancestry Dna Test Kit (65 reviews)
  • Ancestry Website (47 reviews)
  • Ancestry Genealogy Record (28 reviews)
  • Goanimate Website (10 reviews)
  • Goanimate Graphics Software (8 reviews)
  • Goanimate Account (3 reviews)