PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Find A Grave and Ancestry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Find A Grave
Ancestry

Find A Grave and Ancestry Overview

Total reviews 659 361
Company responses 0 0
Issues resolved 6 1

Find A Grave and Ancestry Consumer Ratings

Rank
76 out of 648 in Media category
19 out of 78 in Background and People Search category
Website
68 in category
13 in category
Customer service
81 in category
12 in category
Product or Service Quality
52 in category
12 in category
Diversity of Products or Services
82 in category
14 in category

Find A Grave and Ancestry Rating Details

Website
2.2 (128 reviews)
1.7 (140 reviews)
Reviewer's quote

...com website for an hour now, so I can see a family member's memorial. All I get is 502 Bad Gateway! What's going on with findagrave. com...

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I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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Customer service
1.5 (124 reviews)
1.4 (156 reviews)
Reviewer's quote

...Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john...

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...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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Product or Service Quality
2 (105 reviews)
1.4 (142 reviews)
Reviewer's quote

...I LOVE Find A Grave and have had excellent service from it. I want to regain that good service. Thank you very kindly..

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...style="The Ancestry person calling was no help, informed me that I needed to call customer service. I thought he was customer service, style="I gave up, using to much of my time..

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Diversity of Products or Services
1.9 (69 reviews)
1.6 (118 reviews)
Reviewer's quote

...I WORK IN EMERGENCY SERVICES AND AM EXTREMELY BUSY RIGHT NOW** ROFLAO..

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...After 10 years of this nonsense the final kick in the rear to get off their subpar services is when I saw that they had pulled their ads from conservative sites in deference to the liberal outrage manufacturing machines. Good riddance Ancestry!..

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Find A Grave and Ancestry Pros and Cons

Pros
  • Ability to search for a gravesite
  • Photos of grave markers
  • Finding information in cemeteries
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
Cons
  • Inability to file complaints with company
  • Customer service
  • Posting of incorrect information
  • Customer service
  • Service
  • New format

Find A Grave and Ancestry Most Positive Reviews

Top rated reviews
5

As a Find A Grave member myself, it pains me to hear so many negative experiences from people. As with any community, it...

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5

I just like to cancel. I cant aford to pay that amount. BUDGET

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5

Sirs, I had come across the obituary for the late Benjamin J. "Benny"
Spelman and I must say, that the photo is of Lloyd...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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Find A Grave and Ancestry Most Critical Reviews

Lowest rated reviews
1

I am so sorry Lenda, Its all my fault . I shouldn't have messed with your memorials . My bad .I started the whole...

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1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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1

I have found a large number of mistakes in this site due to incorrect compilation of information from other incorrect...

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1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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Find A Grave and Ancestry Latest Reviews

Recent published reviews
No votes

My account would not let me send any messages on find a grave. Is there any way you can fix my account. Thanks.

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1.1

I was trying to get help from CS. the agent told me to hold and after holding for another 7 minutes I was disconnected...

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No votes

I find it appalling that they could walk up to someones grave without permission and take a picture of it and put...

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1

Wife and I had the DNA test, received printed results, she has an online account and has relatives and ones that think t...

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Find A Grave and Ancestry Products and Services

Most reviewed product and services
  • Find A Grave Genealogy Record (77 reviews)
  • Find A Grave Forum (22 reviews)
  • Find A Grave Profile (18 reviews)
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Genealogy Record (29 reviews)
  • Ancestry Membership (28 reviews)