PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Find A Grave and Ancestry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Find A Grave
Ancestry

Find A Grave and Ancestry Overview

Total reviews
639
354
Company responses
0
0
Issues resolved
6
1

Find A Grave and Ancestry Consumer Ratings

Rank
68 out of 620 in Media category
19 out of 74 in Background and People Search category
Website
61 in category
13 in category
Customer service
77 in category
14 in category
Product or Service Quality
45 in category
13 in category
Diversity of Products or Services
73 in category
16 in category

Find A Grave and Ancestry Rating Details

Website
2.2 (122 reviews)
1.7 (139 reviews)
Reviewer's quote

My experience with Find A Grave is that the contributors with thousands of memorials and add hundreds a week are obsessive hoarders. They are not related in any way to those memorials, but they REFUSE to transfer them to family members unless you are within the RULES of the site (determined by...

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I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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Customer service
1.5 (120 reviews)
1.4 (152 reviews)
Reviewer's quote

...Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john...

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...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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Product or Service Quality
2 (102 reviews)
1.4 (137 reviews)
Reviewer's quote

...I LOVE Find A Grave and have had excellent service from it. I want to regain that good service. Thank you very kindly..

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...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

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Diversity of Products or Services
1.9 (67 reviews)
1.6 (115 reviews)
Reviewer's quote

My email is marlenedoug@yahoo.com, I forgot my password and was timed out after 30 minutes. Can't get signed back in to use "forgot password" button. In addition, can't seem to get the system to work when I attempt to use the cemetery find feature. I enter country, state and county then hit enter....

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...But, he still gets DAILY emails to sell him services..

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Find A Grave and Ancestry Pros and Cons

Pros
  • Ability to search for a gravesite
  • Photos of grave markers
  • Finding information in cemeteries
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
Cons
  • Inability to file complaints with company
  • Customer service
  • Posting of incorrect information
  • Customer service
  • Service
  • New format

Find A Grave and Ancestry Most Positive Reviews

Top rated reviews
5

As a Find A Grave member myself, it pains me to hear so many negative experiences from people. As with any community, it...

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5

I just like to cancel. I cant aford to pay that amount. BUDGET

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5

Sirs, I had come across the obituary for the late Benjamin J. "Benny"
Spelman and I must say, that the photo is of Lloyd...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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Find A Grave and Ancestry Most Critical Reviews

Lowest rated reviews
1

I am so sorry Lenda, Its all my fault . I shouldn't have messed with your memorials . My bad .I started the whole...

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1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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1

I have found a large number of mistakes in this site due to incorrect compilation of information from other incorrect...

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1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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Find A Grave and Ancestry Latest Reviews

Recent published reviews
1

I agree with the statement above in reference to Mary E. Payne and BlueJay. I am retired from the Smithsonian Institute...

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2.8

I asked to cancel my free trial.

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No votes

I am a direct line of a memorial on Find a Grave, I created a memorial of this person added bio, family members, exact...

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3

I need help from your technical support people to reset my ancestry.com account so I can access the features I have...

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Find A Grave and Ancestry Products and Services

Most reviewed product and services
  • Find A Grave Website (171 reviews)
  • Find A Grave Genealogy Record (76 reviews)
  • Find A Grave Account (37 reviews)
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Genealogy Record (29 reviews)