PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Find A Grave and Ancestry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Find A Grave
Ancestry

Find A Grave and Ancestry Overview

Total reviews 715 510
Company responses 0 0
Issues resolved 6 7

Find A Grave and Ancestry Consumer Ratings

Rank
16 out of 116 in Background and People Search category
19 out of 116 in Background and People Search category
Website
10 in category
19 in category
Customer service
26 in category
19 in category
Product or Service Quality
15 in category
21 in category
Diversity of Products or Services
19 in category
17 in category

Find A Grave and Ancestry Rating Details

Website
2.1
(153 reviews)
1.9
(193 reviews)
Reviewer's quote

Graveyard Thieves and Bullies fill this Find a Grave Website as I got my on Find a Grave to build Memorials for my Deceased Family to Honor them & remember my Beloved. But as these other not Nice Gravers pounce on you then Harass you so badly about your Family Memorials as they are not Related,...

Read full review

...Desperately, I tried to contact them through a website called 'Pissed Consumer' who, after trying on my behalf, responded with this: "We are sorry to bring the bad news to you. Looks like Ancestry received but decided not to read and act upon your message. " Absolutely disgusting...

Read full review
Customer service
1.4
(144 reviews)
1.5
(217 reviews)
Reviewer's quote

...I am really disappointed with their customer service and attention to detail and the length of time to correct the issue. Sherry..

Read full review

Spent time with their customer service since I did not receive any type of cancel confirmation either time. They say they never got the original cancel, said that the one today did got through even though I did not get an email. The agent resent the email from a different email address which I did...

Read full review
Product or Service Quality
1.9
(126 reviews)
1.6
(196 reviews)
Reviewer's quote

...Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john...

Read full review

...The customer service reps are Indian and I can hardly understand them and they really don't understand anything about genealogy research nor do they seem to care..

Read full review
Diversity of Products or Services
1.7
(88 reviews)
1.8
(168 reviews)
Reviewer's quote

...I WORK IN EMERGENCY SERVICES AND AM EXTREMELY BUSY RIGHT NOW** ROFLAO..

Read full review

I AM ASKING THAT YOU TAKE MY EMAIL ADDRESS OFF OF YOUR LISTS WHICH ARE TRYING TO CONSTANTLY SELL ME ADDITIONAL PRODUCTS. I DON'T WANT A FAMILY TREE, AND I AM JUST CURIOUS AS TO HOW ACCURATE YOUR RESULTS WILL BE. I KNOW WHO I AM, AND BECAUSE OF MY INDIGENOUS ANCESTRY, WHICH BY THE WAY, THE CHURCH...

Read full review

Find A Grave and Ancestry Pros and Cons

Pros
  • Finding information in cemeteries
  • Ability to search for a gravesite
  • Photos of grave markers
  • Old version
  • This used to be a wonderful hobby
  • Fact that this was a wonderful hobby
Cons
  • Posting of incorrect information
  • Inability to file complaints with company
  • Customer service
  • Customer service
  • Service
  • New format

Find A Grave and Ancestry Most Positive Reviews

Top rated reviews
5

When doing Ancestory .com they used to have a link to Find a Grave in which I really liked. Since Ancestory changed...

Read full review
5

Wife was in an accident a couple of years ago that lead her to be disabled, caused financial problems so I contacted...

Read full review
5

Find A Grave customer service does not have/use a telephone interface with customers. Sent them an email re the issue...

Read full review
5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

Read full review

Find A Grave and Ancestry Most Critical Reviews

Lowest rated reviews
1

Graveyard Thieves and Bullies fill this Find a Grave Website
as I got my on Find a Grave to build Memorials for my Deceas...

Read full review
1

i have changed nothing on my end. suddenly i could no longer sign in. i would right click and open site in new window...

Read full review
1

These people will let anyone post whatever they want and disrespect your family during their time of grief. This is...

Read full review
1

Would have given this zero if possible. Signed up for the free 14 day trial. Cancelled 2 days before the end. Today I...

Read full review

Find A Grave and Ancestry Latest Reviews

Recent published reviews
1

Graveyard Thieves and Bullies fill this site (Find a Grave). I got on Find a Grave to build my Family Memorials but othe...

Read full review
No votes

Sent my DNA test to: Shannon free zone Barrack street V 14 HN40 Shannon Ireland rep.
Have U reisive it ? Where can I find...

Read full review
1

New guidelines-
--Allows "relatives" to claim memorials which removes the name of the original creator replacing it with...

Read full review
1.6

I have been unsuccessful in finding a way to cancel my monthly subscription! They do not make it easy to find a way to c...

Read full review