Find A Grave vs Ancestry: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Find A Grave and Ancestry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Find A Grave

2.1

Ancestry

1.5

Find A Grave

Ancestry

Find A Grave and Ancestry Overview

Total reviews

592

339

Company responses

Issues resolved

Find A Grave was first mentioned on PissedConsumer on Feb 26, 2008 and since then this brand received 592 reviews. It is 253 reviews more than Ancestry received since Jan 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Find A Grave customer support team than with Ancestry customer service.

Find A Grave and Ancestry Consumer Ratings

Rank

55 out of 756 in Media category

16 out of 76 in Background and People Search category

Website

53 in category

11 in category

Customer service

56 in category

11 in category

Product or Service Quality

38 in category

13 in category

Find A Grave and Ancestry Rating Details

Website

2.1 (112 reviews)

1.7 (138 reviews)

Reviewer's quote

Someone posted a listing that consisted entirely of an obituary and a photograph stolen from a website. This is a copyright violation. The listing also gives the names of living people which is against findagrave's policy...

PissedConsumer1746565

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

John a

Customer service

1.4 (107 reviews)

1.4 (150 reviews)

Reviewer's quote

...I don't know about you, but I hate paying for a web service and then get riddled with lots of error messages. So beware everyone, don't complain to findagrave. You might get banned too...

Tyler

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

PissedConsumer1574655

Product or Service Quality

2 (90 reviews)

1.4 (136 reviews)

Reviewer's quote

...I LOVE Find A Grave and have had excellent service from it. I want to regain that good service. Thank you very kindly..

Sheyna

...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

Sandra R

Find A Grave and Ancestry Pros and Cons

Pros

Ability to search for a gravesite
Photos of grave markers
Finding information in cemeteries

Old version
Fact that this was a wonderful hobby
This used to be a wonderful hobby

Cons

Customer service
Unresponsive administrators
Posting of incorrect information

Customer service
Service
New format

Find A Grave and Ancestry Most Positive Reviews

Top rated reviews

As a Find A Grave member myself, it pains me to hear so many negative experiences from people. As with any community, it...

I just like to cancel. I cant aford to pay that amount. BUDGET

Find A Grave and Ancestry Most Critical Reviews

Lowest rated reviews

I am so sorry Lenda, Its all my fault . I shouldn't have messed with your memorials . My bad .I started the whole...

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

Find A Grave and Ancestry Latest Reviews

Recent published reviews

I along with my mom, my aunt and a second cousin had our accounts deactivated from Find A Grave all because of two...

Read all 592 reviews

I was on the phone for over an HOUR and still I am so unsatisfied with how my questions went unanswered.
Still looking on...

Read all 339 reviews

Find A Grave and Ancestry Products and Services

Most reviewed product and services

Find A Grave Website (165 reviews)
Find A Grave Genealogy Record (74 reviews)
Find A Grave Account (35 reviews)

Ancestry Dna Test Kit (65 reviews)
Ancestry Website (47 reviews)
Ancestry Genealogy Record (28 reviews)

How would you compare Find A Grave vs Ancestry?

Customer service

Product or Service Quality

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Anonymous Anonymous Jan 13 #1804703

Customer service
Horrific; owned by ancestry
Product or Service Quality
Worse imaginable for grieving families
I have something else to compare
Ancestry is same company
Both ignore no family posts
Both destroy their goals
My daughters murderer posted on findagrave; disturbing he got power and they shut family iff

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Anonymous Anonymous Dec 03, 2019 #1784885

Customer service
Since FAG is owned by Ancestry, it's not good. Ancestry has facts that are just facts.

FAG has people putting information on that is incorrect.
Product or Service Quality
I give FAG a D.

Ancestry gets a B. Ancestry isn't as good since the Mormon Church sold it and the price keeps going up.

0 0