PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Find A Grave and Ancestry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Find A Grave
Ancestry

Find A Grave and Ancestry Overview

Total reviews
609
348
Company responses
0
0
Issues resolved
6
1

Find A Grave and Ancestry Consumer Ratings

Rank
67 out of 605 in Media category
19 out of 72 in Background and People Search category
Website
61 in category
12 in category
Customer service
72 in category
14 in category
Product or Service Quality
43 in category
13 in category
Diversity of Products or Services
67 in category
15 in category

Find A Grave and Ancestry Rating Details

Website
2.2 (117 reviews)
1.7 (138 reviews)
Reviewer's quote

Someone posted a listing that consisted entirely of an obituary and a photograph stolen from a website. This is a copyright violation. The listing also gives the names of living people which is against findagrave's policy...

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I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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Customer service
1.4 (113 reviews)
1.4 (151 reviews)
Reviewer's quote

...Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john...

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...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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Product or Service Quality
2.1 (96 reviews)
1.4 (136 reviews)
Reviewer's quote

...I LOVE Find A Grave and have had excellent service from it. I want to regain that good service. Thank you very kindly..

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...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

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Diversity of Products or Services
1.9 (64 reviews)
1.6 (114 reviews)
Reviewer's quote

If your memorial page is merged then go to the person that created it first and ask to have it transferred to you, if they won't then add to the Memorial page that is there. Don't see an issue. If you don't want what you put on line used by other researchers then don't put it out there. Find a...

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...But, he still gets DAILY emails to sell him services..

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Find A Grave and Ancestry Pros and Cons

Pros
  • Ability to search for a gravesite
  • Photos of grave markers
  • Finding information in cemeteries
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
Cons
  • Customer service
  • Posting of incorrect information
  • Inability to file complaints with company
  • Customer service
  • Service
  • New format

Find A Grave and Ancestry Most Positive Reviews

Top rated reviews
5

As a Find A Grave member myself, it pains me to hear so many negative experiences from people. As with any community, it...

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5

I just like to cancel. I cant aford to pay that amount. BUDGET

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5

Sirs, I had come across the obituary for the late Benjamin J. "Benny"
Spelman and I must say, that the photo is of Lloyd...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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Find A Grave and Ancestry Most Critical Reviews

Lowest rated reviews
1

I am so sorry Lenda, Its all my fault . I shouldn't have messed with your memorials . My bad .I started the whole...

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1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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1

I have found a large number of mistakes in this site due to incorrect compilation of information from other incorrect...

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1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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Find A Grave and Ancestry Latest Reviews

Recent published reviews
1

Had comments posted on my immediate family buy a Find A Grave member (BlueJay) who is so distant a trip that she isn't...

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No votes

Disconnected from your end thank you

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5

If your memorial page is merged then go to the person that created it first and ask to have it transferred to you, if th...

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1

Apparently a refund of the only money I have during this pandemic is very hard to do. I cant even feed my child because...

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Find A Grave and Ancestry Products and Services

Most reviewed product and services
  • Find A Grave Website (166 reviews)
  • Find A Grave Genealogy Record (74 reviews)
  • Find A Grave Account (35 reviews)
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Customer Care (29 reviews)