PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and Find A Grave as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
Find A Grave

Ancestry and Find A Grave Overview

Total reviews 510 715
Company responses 0 0
Issues resolved 7 6

Ancestry and Find A Grave Consumer Ratings

Rank
19 out of 116 in Background and People Search category
16 out of 116 in Background and People Search category
Customer service
19 in category
26 in category
Product or Service Quality
21 in category
15 in category
Website
19 in category
10 in category
Value for money
19 in category
10 in category

Ancestry and Find A Grave Rating Details

Customer service
1.5
(217 reviews)
1.4
(144 reviews)
Reviewer's quote

Spent time with their customer service since I did not receive any type of cancel confirmation either time. They say they never got the original cancel, said that the one today did got through even though I did not get an email. The agent resent the email from a different email address which I did...

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...I am really disappointed with their customer service and attention to detail and the length of time to correct the issue. Sherry..

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Product or Service Quality
1.6
(196 reviews)
1.9
(126 reviews)
Reviewer's quote

...The customer service reps are Indian and I can hardly understand them and they really don't understand anything about genealogy research nor do they seem to care..

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...Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john...

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Website
1.9
(193 reviews)
2.1
(153 reviews)
Reviewer's quote

...Desperately, I tried to contact them through a website called 'Pissed Consumer' who, after trying on my behalf, responded with this: "We are sorry to bring the bad news to you. Looks like Ancestry received but decided not to read and act upon your message. " Absolutely disgusting...

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Graveyard Thieves and Bullies fill this Find a Grave Website as I got my on Find a Grave to build Memorials for my Deceased Family to Honor them & remember my Beloved. But as these other not Nice Gravers pounce on you then Harass you so badly about your Family Memorials as they are not Related,...

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Value for money
1.6
(181 reviews)
2
(80 reviews)
Reviewer's quote

...I want my money back. I signed up for the free trial and forgot to take my card off. When you smacked me with a month's bill I hit the unsubscribe button and then was informed I'd have to pay for this privilege...

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Find A Grave is making money on deceased family members because they sell advertising placed on the memorials or you have to pay to remove the advertising from a family/friend/pet/etc. 's memorial. I don't understand how anyone would allow a website to do that with their family members or any...

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Ancestry and Find A Grave Pros and Cons

Pros
  • Old version
  • This used to be a wonderful hobby
  • Fact that this was a wonderful hobby
  • Finding information in cemeteries
  • Ability to search for a gravesite
  • Photos of grave markers
Cons
  • Customer service
  • Service
  • New format
  • Posting of incorrect information
  • Inability to file complaints with company
  • Customer service

Ancestry and Find A Grave Most Positive Reviews

Top rated reviews
5

Wife was in an accident a couple of years ago that lead her to be disabled, caused financial problems so I contacted...

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5

When doing Ancestory .com they used to have a link to Find a Grave in which I really liked. Since Ancestory changed...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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5

Find A Grave customer service does not have/use a telephone interface with customers. Sent them an email re the issue...

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Ancestry and Find A Grave Most Critical Reviews

Lowest rated reviews
1

i have changed nothing on my end. suddenly i could no longer sign in. i would right click and open site in new window...

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1

Graveyard Thieves and Bullies fill this Find a Grave Website
as I got my on Find a Grave to build Memorials for my Deceas...

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1

Would have given this zero if possible. Signed up for the free 14 day trial. Cancelled 2 days before the end. Today I...

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1

These people will let anyone post whatever they want and disrespect your family during their time of grief. This is...

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Ancestry and Find A Grave Latest Reviews

Recent published reviews
No votes

Sent my DNA test to: Shannon free zone Barrack street V 14 HN40 Shannon Ireland rep.
Have U reisive it ? Where can I find...

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1

Graveyard Thieves and Bullies fill this site (Find a Grave). I got on Find a Grave to build my Family Memorials but othe...

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1.6

I have been unsuccessful in finding a way to cancel my monthly subscription! They do not make it easy to find a way to c...

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1

New guidelines-
--Allows "relatives" to claim memorials which removes the name of the original creator replacing it with...

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