PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and Find A Grave as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
Find A Grave

Ancestry and Find A Grave Overview

Total reviews
348
611
Company responses
0
0
Issues resolved
1
6

Ancestry and Find A Grave Consumer Ratings

Rank
19 out of 72 in Background and People Search category
67 out of 607 in Media category
Customer service
15 in category
77 in category
Website
13 in category
65 in category
Product or Service Quality
14 in category
48 in category
Value for money
15 in category
45 in category

Ancestry and Find A Grave Rating Details

Customer service
1.4 (151 reviews)
1.4 (113 reviews)
Reviewer's quote

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

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...Your service created this FAG #, but when you pull this number up it brings someone's profile in Connecticut named Sarah Freeman, no relation. Straighten this confusion and change my account setting with the proper FAG #. Associated with email: john...

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Website
1.7 (138 reviews)
2.2 (117 reviews)
Reviewer's quote

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

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Someone posted a listing that consisted entirely of an obituary and a photograph stolen from a website. This is a copyright violation. The listing also gives the names of living people which is against findagrave's policy...

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Product or Service Quality
1.4 (136 reviews)
2.1 (96 reviews)
Reviewer's quote

...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

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...I LOVE Find A Grave and have had excellent service from it. I want to regain that good service. Thank you very kindly..

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Value for money
1.3 (121 reviews)
2.1 (53 reviews)
Reviewer's quote

Apparently a refund of the only money I have during this pandemic is very hard to do. I cant even feed my child because you wanna steal money from me..

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Find A Grave makes oodles of money using volunteers and selling advertising. There is no excuse for them not having a large staff to check and resolve issues regarding innacurate, malicious and duplicate memorials. Find A Grave is dishonoring our deceased loved ones by allowing these issues to...

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Ancestry and Find A Grave Pros and Cons

Pros
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
  • Ability to search for a gravesite
  • Photos of grave markers
  • Finding information in cemeteries
Cons
  • Customer service
  • Service
  • New format
  • Customer service
  • Posting of incorrect information
  • Inability to file complaints with company

Ancestry and Find A Grave Most Positive Reviews

Top rated reviews
5

I just like to cancel. I cant aford to pay that amount. BUDGET

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5

As a Find A Grave member myself, it pains me to hear so many negative experiences from people. As with any community, it...

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5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

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5

Sirs, I had come across the obituary for the late Benjamin J. "Benny"
Spelman and I must say, that the photo is of Lloyd...

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Ancestry and Find A Grave Most Critical Reviews

Lowest rated reviews
1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

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1

I am so sorry Lenda, Its all my fault . I shouldn't have messed with your memorials . My bad .I started the whole...

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1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

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1

I have found a large number of mistakes in this site due to incorrect compilation of information from other incorrect...

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Ancestry and Find A Grave Latest Reviews

Recent published reviews
No votes

Disconnected from your end thank you

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No votes

I tried to sign in on phone findagrave app ....no luck ...so sign out of computer site now both are block....CR Tiel...

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1

Apparently a refund of the only money I have during this pandemic is very hard to do. I cant even feed my child because...

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No votes

My father passed away some years ago and i was curious if i could find him on here. I did! The memorial was started by...

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Ancestry and Find A Grave Products and Services

Most reviewed product and services
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Customer Care (29 reviews)
  • Find A Grave Website (166 reviews)
  • Find A Grave Genealogy Record (74 reviews)
  • Find A Grave Account (35 reviews)