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Ancestry

Professional Services
  • 0 ISSUES RESOLVED
  • 119 TOTAL REVIEWS
  • $15.5K CLAIMED LOSSES
  • $554 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Old version 9
  • Fact that this was a wonderful hobby 3
  • This used to be a wonderful hobby 3
  • Census 2
  • Search 2

Customers don't like

  • Customer service7
  • Old version phased out6
  • New format5
  • Refusal to accomodate client base5
  • Service4
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Att

Telecommunications
  • 18 ISSUES RESOLVED
  • 4890 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Installation technician 17
  • Coverage area 10
  • Price 8
  • Phone 7
  • Introductory price 6

Customers don't like

  • Poor customer service137
  • Deceptive policies69
  • Charges59
  • Customer service44
  • How dishonest they are13
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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