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Ancestry

Professional Services
  • 0 ISSUES RESOLVED
  • 126 TOTAL REVIEWS
  • $16.7K CLAIMED LOSSES
  • $539 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Old version 9
  • Fact that this was a wonderful hobby 4
  • This used to be a wonderful hobby 3
  • Search 2
  • Variety of records available 2

Customers don't like

  • Anything about this site4
  • New format3
  • Service3
  • Poor programing changes2
  • Refusal to accomodate client base2
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Angies List

Advertising
  • 2 ISSUES RESOLVED
  • 528 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • To see a variety of ratings 3
  • Fairness to the customer 3
  • Prompt quality service 2
  • This is about angies list 2
  • Sales tactics 1

Customers don't like

  • Poor customer service6
  • Not intersted in fix4
  • Only interested in your money3
  • Renewal and refund policies2
  • Service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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