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Amtrak

Transport
  • 0 ISSUES RESOLVED
  • 418 TOTAL REVIEWS
  • $46.2K CLAIMED LOSSES
  • $467 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Getting off 5
  • Train staff 3
  • Helpfulness of some employees 3
  • Employees that go the extra mile 3
  • Initiative of some employees 2

Customers don't like

  • Horrible customer service4
  • Smelly and late service2
  • No help for disabled persons2
  • Late trains2
  • Worst online service1
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Viator

Travel Agencies
Has verified representatives
  • 11 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 354 TOTAL REVIEWS
  • $67.9K CLAIMED LOSSES
  • $601 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Easy to book 8
  • Ease of booking 4
  • Ease of purchase 3
  • Viator is totally unreliable 2
  • Tours 2

Customers don't like

  • Customer service28
  • Customer care8
  • Unresponsive7
  • Lack of service6
  • Slow customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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