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Amtrak

Transport
  • 0 ISSUES RESOLVED
  • 391 TOTAL REVIEWS
  • $44.9K CLAIMED LOSSES
  • $478 AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Getting off 5
  • Employees that go the extra mile 3
  • Helpfulness of some employees 3
  • Train staff 3
  • Initiative of some employees 2

Customers don't like

  • Decline in quality3
  • Uncomfortable3
  • Horrible customer service3
  • No help for disabled persons3
  • Unhelpful attitude2
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Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 167 TOTAL REVIEWS
  • $25.2K CLAIMED LOSSES
  • $365 AVERAGE LOSS
2.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Easy to book 7
  • Ease of purchase 3
  • Ease of booking and detail 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Customer service15
  • Customer care12
  • Unresponsive10
  • Customer service disaster area8
  • Terrible customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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