Amtrak vs Viator

Start a new comparison
Delete

Amtrak

Transport
  • 0 ISSUES RESOLVED
  • 379 TOTAL REVIEWS
  • $44.9K CLAIMED LOSSES
  • $483 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Getting off 5
  • Employees that go the extra mile 3
  • Helpfulness of some employees 3
  • Train staff 3
  • Initiative of some employees 2

Customers don't like

  • Uncomfortable3
  • Decline in quality3
  • Horrible customer service3
  • Smelly and late service2
  • Unhelpful attitude2

Products by Amtrak

No items

Delete

Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 65 COMPANY RESPONSES
  • 139 TOTAL REVIEWS
  • $17.2K CLAIMED LOSSES
  • $283 AVERAGE LOSS
2.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Easy to book 7
  • Ease of booking and detail 2
  • Ease of purchase 2
  • Good tours 2
  • Tours 2

Customers don't like

  • Customer service13
  • Customer care11
  • Unresponsive10
  • Customer service disaster area8
  • Terrible customer service7

Products by Viator

No items

Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Add your nickname and location
Post Comment
Cancel
Be first to start a discussion.