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Amtrak

Transport
  • 0 ISSUES RESOLVED
  • 413 TOTAL REVIEWS
  • $46.1K CLAIMED LOSSES
  • $475 AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Getting off 5
  • Train staff 3
  • Helpfulness of some employees 3
  • Employees that go the extra mile 3
  • Initiative of some employees 2

Customers don't like

  • Smelly and late service2
  • No help for disabled persons2
  • Late trains2
  • Worst online service1
  • Uncomfortable1
Delete
  • 1 ISSUES RESOLVED
  • 360 TOTAL REVIEWS
  • $78.4K CLAIMED LOSSES
  • $912 AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Baggage policy 9
  • Low price 6
  • Bags fly free 6
  • Flight destinations 5
  • Friendly staff 4

Customers don't like

  • Rude flight attendant5
  • Poor customer service5
  • Policy4
  • Reward policy3
  • Money for value3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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