PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amtrak and Metra as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amtrak
Metra

Amtrak and Metra Overview

Total reviews 470 460
Company responses 0 0
Issues resolved 0 1

Amtrak and Metra Consumer Ratings

Rank
50 out of 445 in Transport category
104 out of 445 in Transport category
Customer service
34 in category
52 in category
Product or Service Quality
55 in category
69 in category
Price Affordability
68 in category
131 in category
Website
53 in category
80 in category

Amtrak and Metra Rating Details

Customer service
1.7 (107 reviews)
1.5 (201 reviews)
Reviewer's quote

I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via Greyhound bus at 12:05 AM and arrived into Indianapolis, IN Greyhound/AMTRAK...

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...At the least, this is horrible customer service, at the worst it criminal and may call for legal action. 4:05 UP northwest train Friday Dec 14 2018- conductor KNelson..

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Product or Service Quality
1.7 (104 reviews)
1.5 (190 reviews)
Reviewer's quote

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for...

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...I can not even begin to convey my anger, frustration, and hatred of having to use the rail service..

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Price Affordability
2.3 (96 reviews)
1.7 (174 reviews)
Reviewer's quote

...I used to travel Southern California many, many times using Scamtrak in the past, but after today, I WILL GO OUT OF MY WAY TO USE METROLINK!!! Scamtrak sucks and is twice the price!!! Unbelievable. Add to list Edit ..

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For the price Im not sure you can find a more unreliable service. Trains are late on a daily basis (not an exaggeration). Metra also has the most antiquated technology of any "modern" transportation service...

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Website
2.2 (97 reviews)
2 (151 reviews)
Reviewer's quote

...I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional...

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...it would be nice if somebody answer phone calls to let us know that you have to press the value button to do this or if there was a sign stating this or a website telling us this. Also missed a train at big timber and had to pay at both stations..

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Amtrak and Metra Pros and Cons

Pros
  • Getting off
  • Employees that go the extra mile
  • Initiative of some employees
  • Avoids needing to drive
  • Service exists
  • Convenience
Cons
  • Horrible customer service
  • No help for disabled persons
  • Late trains
  • Company does not take responsibility for its mistakes
  • Unreliable service
  • Price keeps going up but no service improvements

Amtrak and Metra Most Positive Reviews

Top rated reviews
5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

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5

As a rider in Chicago on the train going to University Park, from the Millennium Stations, I've noticed some of the...

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5

Fantastic Trip on Amtrak!
Expensive? Welcomes it's 2015! In a Hurry? Fly like a Bird! But you're in a dum airplane as a...

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5

Lost phone galaxys8 email jkalafatic@yahoo.com when found

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Amtrak and Metra Most Critical Reviews

Lowest rated reviews
1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

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1

Saturday11/1/14 ticket clerk at ogilvie charged me for a one way ticket cost 6.25 when a weekend pass would have been...

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1

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late gett...

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1

My train has been and STILL IS sitting in the same spot for over 45 minutes and counting! We are stuck here due to...

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Amtrak and Metra Latest Reviews

Recent published reviews
3.5

Attn: Mr Flynn, CEO
I recently travelled from LA to Fort Madison, Iowa. I decided to spend the extra money on a roomette...

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No votes

My father and I were waiting to get on the train to downtown from Chicago Ridge on the Southwest service line. The...

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1

We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental...

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No votes

Conductors need to announce quiet car etiquette. I pay for monthlies and dont think I should do their job. Northwest...

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Amtrak and Metra Products and Services

Most reviewed product and services
  • Amtrak Train Service (208 reviews)
  • Amtrak Customer Care (34 reviews)
  • Amtrak Website (8 reviews)
  • Metra Train Service (250 reviews)
  • Metra Conductor (77 reviews)
  • Metra Customer Care (23 reviews)