Amtrak vs Metra

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Amtrak

Transport
  • 0 ISSUES RESOLVED
  • 379 TOTAL REVIEWS
  • $44.9K CLAIMED LOSSES
  • $483 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Getting off 5
  • Employees that go the extra mile 3
  • Helpfulness of some employees 3
  • Train staff 3
  • Initiative of some employees 2

Customers don't like

  • Uncomfortable3
  • Decline in quality3
  • Horrible customer service3
  • Smelly and late service2
  • Unhelpful attitude2

Products by Amtrak

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Metra

Transport
  • 1 ISSUES RESOLVED
  • 181 TOTAL REVIEWS
  • $1K CLAIMED LOSSES
  • $77 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Seats are comfortable 1
  • Service exists 1

Customers don't like

  • Company does not take responsibility for its mistakes3
  • Price keeps going up but no service improvements2
  • Security and police officers2
  • That the trains break down too much2
  • Utter lack of meaningful communication related to delays2

Products by Metra

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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