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Amtrak

Transport
  • 0 ISSUES RESOLVED
  • 418 TOTAL REVIEWS
  • $46.2K CLAIMED LOSSES
  • $467 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Getting off 5
  • Train staff 3
  • Helpfulness of some employees 3
  • Employees that go the extra mile 3
  • Initiative of some employees 2

Customers don't like

  • Horrible customer service4
  • Smelly and late service2
  • No help for disabled persons2
  • Late trains2
  • Worst online service1
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Metra

Transport
  • 1 ISSUES RESOLVED
  • 273 TOTAL REVIEWS
  • $2.5K CLAIMED LOSSES
  • $118 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Service exists 4
  • Avoids needing to drive 3
  • Convenience 2
  • Seats are comfortable 1
  • Excellent 1

Customers don't like

  • Company does not take responsibility for its mistakes3
  • Staff2
  • Price keeps going up but no service improvements2
  • Inappropriate insults and negative language used from conductor2
  • Conductors did not announce stops when pa was not functioning2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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