PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Amtrak as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Amtrak

Megabus and Amtrak Overview

Total reviews
3003
469
Company responses
0
0
Issues resolved
4
0

Megabus and Amtrak Consumer Ratings

Rank
47 out of 437 in Transport category
46 out of 437 in Transport category
Customer service
44 in category
36 in category
Product or Service Quality
42 in category
51 in category
Price Affordability
21 in category
63 in category
Exchange, Refund and Cancellation Policy
49 in category
33 in category

Megabus and Amtrak Rating Details

Customer service
1.6 (1016 reviews)
1.7 (106 reviews)
Reviewer's quote

...Called customer service and was on hold for hours. Talked to five reps. No resolve due to Covid to change my date on my ticket...

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I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via Greyhound bus at 12:05 AM and arrived into Indianapolis, IN Greyhound/AMTRAK...

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Product or Service Quality
1.9 (927 reviews)
1.7 (104 reviews)
Reviewer's quote

i called megabus customer service to cancel a reservation because of the coronavirus pandemic. the representative i spoke with was rude &;;;;;;;;;;;;; kept talking over me. they won't issue a refund...

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I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for...

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Price Affordability
3.1 (884 reviews)
2.3 (95 reviews)
Reviewer's quote

...I went into rebook ("forgot" to select 2 passengers, but did select my same two seats on both the up and back legs) Plugged in the first code, brought the price down, pluged in the second code brought price down to $0, left wondering about the third code. Finish checkout to realize I only got one ticket Tried booking 2nd ticket but only last code valid now and that left $15 remaining to be paid by card. Called Customer Support but ended up hitting the "Pay" button while waiting for...

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...I used to travel Southern California many, many times using Scamtrak in the past, but after today, I WILL GO OUT OF MY WAY TO USE METROLINK!!! Scamtrak sucks and is twice the price!!! Unbelievable. Add to list Edit ..

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Exchange, Refund and Cancellation Policy
1.6 (882 reviews)
2 (89 reviews)
Reviewer's quote

Pls just REFUND ALL MONIES PAID for order #A12PFFY ALWAYS HAPPY WITH SERVICE MEGABUS CANCELLED DUE TO CORONAVIRUS..

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We incurred unnecessary expenses because we had to find alternative transportation to our destination, and Amtrak refuses to reimburse those expenses or refund the cost for one-way tickets since we paid to be transported to Jackson, Mississippi. Don't waste your time or money on this company....

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Megabus and Amtrak Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Getting off
  • Employees that go the extra mile
  • Initiative of some employees
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Horrible customer service
  • No help for disabled persons
  • Late trains

Megabus and Amtrak Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

Fantastic Trip on Amtrak!
Expensive? Welcomes it's 2015! In a Hurry? Fly like a Bird! But you're in a dum airplane as a...

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Megabus and Amtrak Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late gett...

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Megabus and Amtrak Latest Reviews

Recent published reviews
1

I caught everything on video the driver was swerving in and out of traffic ran off the road multiple times stopped on...

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1

We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental...

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3

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk

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1

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during the...

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Megabus and Amtrak Products and Services

Most reviewed product and services
  • Megabus Bus Service (1093 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (161 reviews)
  • Amtrak Train Service (208 reviews)
  • Amtrak Customer Care (34 reviews)
  • Amtrak Website (8 reviews)