PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amtrak and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amtrak
Megabus

Amtrak and Megabus Overview

Total reviews 469 3002
Company responses 0 0
Issues resolved 0 4

Amtrak and Megabus Consumer Ratings

Rank
49 out of 445 in Transport category
50 out of 445 in Transport category
Customer service
38 in category
45 in category
Product or Service Quality
56 in category
47 in category
Website
54 in category
47 in category
Price Affordability
69 in category
24 in category

Amtrak and Megabus Rating Details

Customer service
1.7 (106 reviews)
1.6 (1015 reviews)
Reviewer's quote

I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via Greyhound bus at 12:05 AM and arrived into Indianapolis, IN Greyhound/AMTRAK...

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...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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Product or Service Quality
1.7 (104 reviews)
1.9 (930 reviews)
Reviewer's quote

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for...

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...In general, I am very pleased and thank you with your service!..

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Website
2.2 (97 reviews)
2.3 (861 reviews)
Reviewer's quote

...I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional...

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Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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Price Affordability
2.3 (95 reviews)
3.1 (888 reviews)
Reviewer's quote

...I used to travel Southern California many, many times using Scamtrak in the past, but after today, I WILL GO OUT OF MY WAY TO USE METROLINK!!! Scamtrak sucks and is twice the price!!! Unbelievable. Add to list Edit ..

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...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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Amtrak and Megabus Pros and Cons

Pros
  • Getting off
  • Employees that go the extra mile
  • Initiative of some employees
  • Price
  • Price range
  • Safe driving
Cons
  • Horrible customer service
  • No help for disabled persons
  • Late trains
  • Poor customer service
  • Rude driver
  • Refund policy

Amtrak and Megabus Most Positive Reviews

Top rated reviews
5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Fantastic Trip on Amtrak!
Expensive? Welcomes it's 2015! In a Hurry? Fly like a Bird! But you're in a dum airplane as a...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Amtrak and Megabus Most Critical Reviews

Lowest rated reviews
1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late gett...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Amtrak and Megabus Latest Reviews

Recent published reviews
1

We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental...

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No votes

Im sick with Covid19/Coronavirus cant travel right now!!! In Quarantine!!!

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1

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during the...

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No votes

Had reservations for 9/11/20, however cant travel now, test result came back Positive for Covid19/Coronavirus!!! In...

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Amtrak and Megabus Products and Services

Most reviewed product and services
  • Amtrak Train Service (208 reviews)
  • Amtrak Customer Care (34 reviews)
  • Amtrak Website (8 reviews)
  • Megabus Bus Service (1088 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (162 reviews)