PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amtrak and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amtrak
Megabus

Amtrak and Megabus Overview

Total reviews
469
2986
Company responses
0
0
Issues resolved
0
4

Amtrak and Megabus Consumer Ratings

Rank
48 out of 434 in Transport category
49 out of 434 in Transport category
Customer service
39 in category
43 in category
Product or Service Quality
53 in category
42 in category
Website
53 in category
45 in category
Price Affordability
61 in category
23 in category

Amtrak and Megabus Rating Details

Customer service
1.7 (106 reviews)
1.6 (1010 reviews)
Reviewer's quote

I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via Greyhound bus at 12:05 AM and arrived into Indianapolis, IN Greyhound/AMTRAK...

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...Horrible customer service..

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Product or Service Quality
1.7 (104 reviews)
1.9 (921 reviews)
Reviewer's quote

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for...

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I then called the customer service and was told it was too late. I have a health condition and with covid numbers in a record high today in San Antonio i thought it best to rent a car instead of take a potentially dangerous bus trip to Dallas. Everyone I talked to at customer service read a...

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Website
2.2 (97 reviews)
2.3 (859 reviews)
Reviewer's quote

...I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional...

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Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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Price Affordability
2.3 (95 reviews)
3.1 (880 reviews)
Reviewer's quote

...I used to travel Southern California many, many times using Scamtrak in the past, but after today, I WILL GO OUT OF MY WAY TO USE METROLINK!!! Scamtrak sucks and is twice the price!!! Unbelievable. Add to list Edit ..

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...That was until I saw the price of my ticket. It seems the customer is paying for that empty seat!! I'll go elsewhere as the current ticket pricing is no longer a bargain. I will return when the scam this over..

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Amtrak and Megabus Pros and Cons

Pros
  • Getting off
  • Employees that go the extra mile
  • Initiative of some employees
  • Price
  • Price range
  • Safe driving
Cons
  • Horrible customer service
  • No help for disabled persons
  • Late trains
  • Poor customer service
  • Rude driver
  • Refund policy

Amtrak and Megabus Most Positive Reviews

Top rated reviews
5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Fantastic Trip on Amtrak!
Expensive? Welcomes it's 2015! In a Hurry? Fly like a Bird! But you're in a dum airplane as a...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Amtrak and Megabus Most Critical Reviews

Lowest rated reviews
1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late gett...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Amtrak and Megabus Latest Reviews

Recent published reviews
1

We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental...

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No votes

I would love to have something done about it. Its wrong for a company not to refund someones money back.

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1

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during the...

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No votes

I couldnt make reservation online, it said the payment didnt go through, though I tried with all other credit cards &...

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Amtrak and Megabus Products and Services

Most reviewed product and services
  • Amtrak Train Service (208 reviews)
  • Amtrak Customer Care (34 reviews)
  • Amtrak Website (8 reviews)
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (332 reviews)
  • Megabus Bus Ticket Booking (159 reviews)