PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amtrak and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amtrak
2.3
Greyhound
1.5
Amtrak
Greyhound

Amtrak and Greyhound Overview

Total reviews 796 2164
Company responses 0 0
Issues resolved 3 18

Amtrak and Greyhound Consumer Ratings

Rank
11 out of 94 in Trains category
39 out of 135 in Buses category
Customer service
15 in category
25 in category
Product or Service Quality
8 in category
30 in category
Price Affordability
12 in category
33 in category
Exchange, Refund and Cancellation Policy
14 in category
29 in category

Amtrak and Greyhound Rating Details

Customer service
1.9
(222 reviews)
1.3
(706 reviews)
Reviewer's quote

...Bottom line is if you cannot contain your attitude and biases, you cannot work at the check in counter or any customer service PERIOD!..

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...What a disgrace to your company he is! He kept telling me to contact customer service. I finally said fine and he pointed to the door for me to leave. I said I hope you lose your job he said so do I Ill Ben in the unemployment line...

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Product or Service Quality
2
(193 reviews)
1.4
(617 reviews)
Reviewer's quote

...She has a lot of grace and patience when it comes to the customer care of service..

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...I contacted greyhound customer service and instead of refunding my money they offered a 10% coupon on another ticket. I am also going to paste this on the Better Business Bureau..

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Price Affordability
2.5
(185 reviews)
2
(582 reviews)
Reviewer's quote

Per this officers request & by no other choice I accepted a ride to nearest town of Price Utah to where I was able to get hotel room for extra expenses of $80. After getting into my room I called Amtrak & was finally able to talk to customer service representative whom explained my train had engine...

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I called a ticket service Rep who called me stupid, called me a MotherF###@@ etc, just to find out if there is a ticket price difference by using cash or card. Ive been riding Grayhound from Nashville to Memphis and Memphis to Nashville for 60 years. And I have never had a arab sounding customer...

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Exchange, Refund and Cancellation Policy
2
(169 reviews)
1.4
(608 reviews)
Reviewer's quote

...00 REFUND!!!..

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...Meanwhile they refuse to refund the $133 initial tickets fare. That's how I got extorted by Greyhound..

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Amtrak and Greyhound Pros and Cons

Pros
  • Helpfulness of some employees
  • Getting off
  • Employees that go the extra mile
  • That i could purchase online
  • Bus drivers attitude
  • Price
Cons
  • Late trains
  • Horrible customer service
  • Way too many delays
  • Customer service
  • Bad service
  • Terrible customer service

Amtrak and Greyhound Most Positive Reviews

Top rated reviews
5

Too soon to tell. I'll be back after the round-trip has ended; nevertheless, excellent services upon arrival on...

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5

own the first of june i road the bus from new iberia. to houston tx it was to leave at 10.35 but it. was almost 12 an i...

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5

NOTHING HAPPENED! Im just inquiring about the assistant conductor or conductor exam for AMTRAK. Im thinking about...

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Amtrak and Greyhound Most Critical Reviews

Lowest rated reviews
1

Today โ€ช#โ€Žamtrakโ€ฌ refused to let a blind man on their train. They told him that he would have to pay 3x the cost just...

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1

I bought a ticket for a one way trip from Rockford, Illinois to St. Paul, Minnesota. To avoid a three hour layover in...

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1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

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1

I'm a person with seizures disorder,my girlfriend get Ashman everything start in Shreveport LA they change our tickets...

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Amtrak and Greyhound Latest Reviews

Recent published reviews
1.3

3 men stayed up all night cussing calling other national other people names I was told after I complained they knew...

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1

Tried to get refund. No response and that department does not take calls. Dont respond to emails and dont answer calls,...

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1

We are traveling to Vancouver from Seattle. We checked in at the counter around 7:30 AM on Tuesday 2/27/2024 at the King...

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1

Bus was late leaving Memphis and when I got to Chicago was transferred to a flex bus that didn't go to the Greyhound...

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