PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amtrak and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amtrak
Greyhound

Amtrak and Greyhound Overview

Total reviews 470 961
Company responses 0 0
Issues resolved 0 3

Amtrak and Greyhound Consumer Ratings

Rank
51 out of 445 in Transport category
103 out of 445 in Transport category
Customer service
34 in category
No votes
Product or Service Quality
55 in category
No votes
Price Affordability
68 in category
No votes
Website
53 in category
No votes

Amtrak and Greyhound Rating Details

Customer service
1.7 (107 reviews)
No votes
Reviewer's quote

I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via Greyhound bus at 12:05 AM and arrived into Indianapolis, IN Greyhound/AMTRAK...

Read full review

...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

Read full review
Product or Service Quality
1.7 (104 reviews)
No votes
Reviewer's quote

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for...

Read full review

Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

Read full review
Price Affordability
2.3 (96 reviews)
No votes
Reviewer's quote

...I used to travel Southern California many, many times using Scamtrak in the past, but after today, I WILL GO OUT OF MY WAY TO USE METROLINK!!! Scamtrak sucks and is twice the price!!! Unbelievable. Add to list Edit ..

Read full review

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

Read full review
Website
2.2 (97 reviews)
No votes
Reviewer's quote

...I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional...

Read full review

Is this a legit website complaint because the name sounds a little funny? Or is this just some junk mail that I should delete? Your probably not helpful so I'm sure that I'm wasting my time any way..

Read full review

Amtrak and Greyhound Pros and Cons

Pros
  • Getting off
  • Employees that go the extra mile
  • Initiative of some employees
  • Bus drivers attitude
  • That i could purchase online
  • Price
Cons
  • Horrible customer service
  • No help for disabled persons
  • Late trains
  • Customer service
  • Bad service
  • Worst costumer service ever

Amtrak and Greyhound Most Positive Reviews

Top rated reviews
5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

Read full review
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

Read full review
5

Fantastic Trip on Amtrak!
Expensive? Welcomes it's 2015! In a Hurry? Fly like a Bird! But you're in a dum airplane as a...

Read full review
5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

Read full review

Amtrak and Greyhound Most Critical Reviews

Lowest rated reviews
1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

Read full review
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

Read full review
1

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late gett...

Read full review
1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

Read full review

Amtrak and Greyhound Latest Reviews

Recent published reviews
3.5

Attn: Mr Flynn, CEO
I recently travelled from LA to Fort Madison, Iowa. I decided to spend the extra money on a roomette...

Read full review
No votes

I am so upset about my Baggges claim 3mos and nothing from you people

Read full review
1

We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental...

Read full review
1

I had my daughters birthday party to go to and your agent apparently Dont know how to read which bus its which and made...

Read full review

Amtrak and Greyhound Products and Services

Most reviewed product and services
  • Amtrak Train Service (208 reviews)
  • Amtrak Customer Care (34 reviews)
  • Amtrak Website (8 reviews)
  • Greyhound Bus Service (438 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)