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Amtrak

Transport
  • 0 ISSUES RESOLVED
  • 392 TOTAL REVIEWS
  • $44.9K CLAIMED LOSSES
  • $478 AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Getting off 5
  • Employees that go the extra mile 3
  • Helpfulness of some employees 3
  • Train staff 3
  • Initiative of some employees 2

Customers don't like

  • Horrible customer service2
  • Smelly and late service2
  • Late trains2
  • No help for disabled persons2
  • Worst online service1
Delete
  • 3 ISSUES RESOLVED
  • 540 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Low fares 6
  • Flight attendant 5
  • Airport location 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service16
  • Baggage fees7
  • Paying to change flights6
  • Charges4
  • Useless employees4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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